Manage your Credit Card account

Getting started with your new card

• Get the Virgin Money Credit Card app, 1 of 4

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  It takes just a couple of minutes and it’s really easy to do:

  1. Grab your device and credit card

  2. Download the app

  3. Register your card details and set up security

  Download on the App Store

  Get it on Google Play

• Manage your card in the Virgin Money Credit Card app, 2 of 4

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  • See the Virgin Points you’ve earned using your credit card
  • View your latest transactions and keep tabs on your balance
  • Easily transfer a balance or move money into your account
  • Set up and manage your Direct Debit and make a payment
  • Easily view and download your statements

• How to view your Personal Identification Number (PIN), 3 of 4

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  You can now view your PIN in the latest version of the Virgin Money Credit Card app.

  To view your PIN, sign in, tap on the card image at the top of the screen and follow the instructions. You'll need to have your card handy.

  If you haven’t already downloaded our Virgin Money Credit Card app, you can get up and running in no time. It takes just a couple of minutes and it’s really easy to do:

  1. Grab your device and credit card
  2. Download the app
  3. Register your card details and set up security

   

  Download on the App Store

   

  Get it on Google Play

   

  If you can't access the app and need a reminder of your PIN, you can request one by contacting us via telephone banking, simply call 0800 085 3210* and choose option six, and we'll post it directly to you.

  If you’re an additional cardholder, you can’t access the app but you can use your card and telephone banking as normal. If you forget your PIN or need a new one, simply call 0800 085 3210* and choose option six, and we'll post it directly to you.

• Get in touch, 4 of 4

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  You can manage your account using the Virgin Money Credit Card app.

  You can visit virginmoney.com/cardshelp for more information in our Frequently Asked Questions. Here, you can also make or request changes to your credit card using our self-service forms:

  • Change your credit limit
  • Order a PIN
  • Close your account
  • Order a replacement card
  • Cancel your Direct Debit
  • Manage your statement preferences
  • Manage your marketing preferences

  Should you prefer to talk to us at any time we're here to help, 24 hours a day, 7 days a week on 0800 085 3210.

  *Calls to 0800 numbers are free from personal mobile phones and residential UK landlines. Calls will be monitored and recorded.