Depending on your level of mobility or independence, you may need to travel with an attendant to ensure you have a smooth flight.
Your attendant must travel in the same class of cabin as you and they will be seated where’s best for you, either next to or directly in front or behind you. Please discuss your requirements with our Special Assistance team.
Occasionally we ask passengers, with severe medical conditions, to travel with a medically qualified escort.
Attendants that need to administer medication must be suitably qualified and will need to:
If you would have severe difficulties in emergency situations we may ask you to travel with a safety assistant.
If you would need assistance with eating, medication or in the toilet during your flight, you should consider travelling with a companion who can help you. Our cabin crew are not permitted to provide this kind of assistance.
No Virgin Atlantic aircraft carries a stretcher. Additionally, though our Upper Class seats convert to a fully flat bed, they can’t stay in flat-bed mode during take off and landing – so they can’t be used as stretchers.