These provisions will only apply if you are travelling from an airport based in the EU, or are travelling on an EU carrier from an airport based outside of the EU on a flight due to arrive into the EU, and have not received benefits or compensation and assistance in your country of departure.
These provisions and services will only apply on the condition that passengers have a confirmed reservation on the flight concerned and have presented themselves at check in at least 60 minutes prior to the scheduled departure time of their flight.
These provisions and services do not apply to passengers travelling free of charge, or at a reduced fare not available directly or indirectly to the public. However it does apply to passengers having tickets issued under a frequent flyer programme.
If you are denied boarding for justifiable reasons such as health, safety, security or inadequate travel documentation we will be under no obligation to provide care, assistance, compensation, ticket refunds or alternative travel arrangements.
The above information provides a summary of the relevant EU legislation.
Compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights: (EC) No 261/2004(OJ L46, 17.2.2004)
Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. These may be found in the Official Journal of the European Union.