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Delayed or damaged bags

We do all we can to look after your baggage while it’s in our care - we know how important your possessions are to you! However, on rare occasions a bag can be delayed or damaged.

Missing baggage

If you have missing luggage, we’ll do everything we can to help - check below for further information on what to do if your bag is delayed or lost.

Finding a delayed bag

Claim for delayed or damaged baggage


What does Virgin Atlantic charge extra for?

Generally speaking, you'll find that many of the "extras" like meals and drinks are all part of ... Read more