Asking for oxygen
If you need oxygen onboard, we can arrange this for you.
It is important that passengers who have a medical condition that requires additional oxygen when flying, contact Special Assistance. There is a limited amount of therapeutic oxygen available on each aircraft, so we recommend that you get in touch with us as soon as possible after making a booking.
We will ask you to send us a completed oxygen request form which you can download below.
The form is in pdf format. If you do not already have it, download the Adobe Acrobat Reader (opens in a new window) for free now.
If you cannot download the form, ask our Special Assistance team to send you a copy in the post.
Oxygen can be supplied on all routes, subject to availability, at a flow rate of either two or four litres per minute.
In the Economy and Premium Economy cabins you can have oxygen throughout the flight and for take off and landing.
In Upper Class, we can only provide oxygen during the flight – not for take off and landing, as the oxygen cylinder cannot be safely stowed.
Oxygen for children
Children over the age of two or who weigh more than 13kg (29lb or 2 stone 1lb), can either use the standard cannulae or bring their own paediatric cannulae. The oxygen cylinders have a 'fir tree' style connector and accept all sizes of oxygen tubing.
Unfortunately, we’re unable to fly infants under the age of two years old or who weigh less than 13kg (29lb or 2 stone 1lb) if they require Virgin Atlantic’s oxygen. This is because they are not able to activate the oxygen’s pulse dose system. However, portable oxygen concentrators can be used onboard, providing clearance for the device has been obtained by our Special Assistance department.
Bringing your own oxygen onboard
Oxygen cylinders are classed as dangerous goods, so for safety reasons you cannot bring your own onboard.
Empty cylinders may be carried in your check in baggage, and you can use a portable oxygen concentrator onboard – but please make sure you let our Special Assistance team know you intend to bring it. See our information on medical equipment for more details.