Here if you need us

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Concerned about getting access to the loo on your flight? Here’s what you need to know when you need to go.

The level of accessibility of our onboard toilets depends on which kind of plane you’re flying on:

  • Our Airbus planes are equipped with one fully wheelchair-accessible toilet.
  • Our Boeing 747-400 aircraft have partially accessible toilets.

Our cabin crew will be happy to help you to and from the toilet door, but they cannot assist inside the toilet itself, for hygiene reasons.

If you think you will require further assistance once inside the toilet, please contact our Special Assistance department. They will be able to discuss your options with you in a discreet and tactful manner.