Here if you need us

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Our Special Assistance team can help with journeys taken alone by passengers with learning difficulties.

If an adult passenger is unable to understand or respond to safety instructions (for reasons other than language barriers), our Special Assistance team may ask for further information to make sure the passenger is OK to travel alone.

Please contact our Special Assistance team in plenty of time so they can give clearance to travel if necessary. They can be reached by telephone on 0844 412 4455.