Redress policy
It may be the case you share the name of someone on the US government’s ‘no fly list’, which could mean you’ve experienced difficulties when flying to or from the US in the past.
If this is the case you can apply for a ‘redress number’ from the Department of Homeland Security’s Traveller Redress Inquiry Program (DHS TRIP). This number will help prevent confusions over your identity in future.
For more information on the Redress Process, visit the Department of Homeland Security’s website.
To provide your redress number to Virgin Atlantic, please call our reservations team on 0844 874 7747.