Special assistance

If you require assistance at the airport, you can contact Virgin Atlantic and our dedicated Special Assistance department or your travel agent.

If you need to request special assistance, we recommend contacting us by telephone or through your travel agent at least 48 hours in advance of your scheduled time of departure, in order to enable the Airport Service Provider to plan appropriate resources.

US Special Assistance Contact:

Please use one of the forms listed below. However, if you are travelling within 14 days, please call 0344 481 4455.

Information for US flyers
Complaints and comments about airline service (other than those related to safety or security which can be directed to the Federal Aviation Administration and the Transport Security Administration respectively) may be submitted to:

Aviation Consumer Protection Division, C-75
US Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, DC. 20590

http://airconsumer.dot.gov (opens in a new window)

Please contact us to let us know what assistance you require.

If you're travelling from the UK, call our Special assistance team

  • Tel 0344 481 4455
  • TTY 0344 209 0747
  • Fax 0344 209 7373
  • Voice tel 01293 747691

Opening hours

Mon - Fri 09:00 - 18:00 ( UK local )

Bank holidays 09:00 to 17:00

Sunday and Christmas Closed


Calling from outside the UK? Have a look at our handy phone number list (opens in a new window).

Our Special Assistance team will confirm with you verbally that your requests are entered in your booking. We do not provide written confirmation.

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