Please can all customers who have travelled to a Yellow Fever endemic area be reminded to check travel advice before continuing any onward travel.
More information can be found on the Foreign Office website (opens in a new window).
From Sunday 01 May, Mobile Passport Control (MPC) is being introduced at Newark Liberty International Airport for all U.S. & Canadian citizens.
This means that travellers can submit their passport and customs declaration information via the smartphone app rather than by using a traditional paper form.
Travellers using this service will still have to pass through U.S. Customs, but will use a special, faster lane.
For full details on how to use the service, please visit the U.S. Customs and Border Protection website (opens in a new window).
Remember, this service is available to U.S. citizens with a valid U.S. passport and Canadian citizens with both a Canadian passport and B1 or B2 visa status.
From 3 March, we have moved from Zone A to a temporary home at Zone B in Terminal 3 of London Heathrow.
Our kiosks are remaining in their current location at Zone A, however you'll need to take any bags to the bag drop which is now at Zone B. Don't worry though, they are not far apart, and our staff will of course be there to help with any questions you have.
Remember, online check in opens 24 hours before the scheduled departure time of your flight - if you are already checked in when you arrive at Terminal 3, you can go straight to the Bag Drop at Zone B. If you only have carry on baggage, then we'll see you at the gate!
If you are travelling in Upper Class, then you can breeze through our Upper Class Wing as usual.
We're sorry that we have had to leave our normal home and won't be looking our best, but the move is only temporary whilst the airport carry out upgrades to the baggage system to create a more reliable processing and tracking service for your bags.
By joining the Global Entry scheme, the U.S Customs and Border Protection (CBP) programme, UK citizens will be able to speed through U.S passport control with the minimum of fuss.
This scheme allows expedited clearance for pre-approved British citizens arriving in the United States.
Benefits of the Global Entry program include:
- Reduced waiting times
- Eligibility for TSA Precheck✓® (faster security screening at participating US airports)
- No requirement to complete a paper customs declaration form
The membership lasts for five years and all applicants will undergo thorough background checks (at a non-refundable cost of GBP 42 payable to the UK government), including a face to face interview and online enrolment with the U.S CBP (at a non-refundable cost of USD 100).
You must be a British citizen to use this service.
Find out more and apply for the Global Entry scheme (opens in a new window)
Updated 18th Feb 2016:
- Nationals of VWP countries who have travelled to or been present in Iran, Iraq, Libya, Somalia, Sudan, Syria or Yemen on or after March 1, 2011 (with limited exceptions for travel for diplomatic or military purposes in the service of a VWP country).
- Nationals of VWP countries who are also nationals of Iran, Iraq, Sudan, or Syria (not including Libya, Somalia and Yemen).
will no longer be able to enter the US under the Visa Waiver Programme (ESTA).
If this applies to you you'll still be able to apply for a visa using the regular immigration process via the US embassies (opens in a new window) or consulates.
If you need a U.S. visa for urgent business, medical, or humanitarian travel to the United States, the U.S. embassies and consulates will be on hand to process applications on an expedited basis.
If you already hold an Electronic System for Travel Authorizations (ESTA) and you previously indicated that you have dual nationality with one of the four countries listed above on your ESTA application, your ESTA will no longer be valid.
Current ESTA holders can check their ESTA status prior to travel on CBP’s website. (opens in a new window)
As of 11 February 2016 the charge for overweight bags (23 - 32Kg) has changed.
Current excess baggage charges
|Quantity||Online Check In||At the airport|
|1st extra bag||GBP 60/USD 90||GBP 65/USD 100|
|2nd extra and subsequent bags||GBP 120/USD 170||GBP 140/USD 200|
|Overweight bags (23 - 32Kg)||Not available||GBP 65/USD 100|
|Oversized bags||Not available||GBP 40/USD 60|
Further information is available in the additional baggage section.
US authorities have confirmed that from April 1 2016 all passengers travelling on the Visa Waiver / ESTA programme must have an e-Passport (one containing an electronic chip) to travel to the US.
Double check your passport - you should see a symbol on the front.
If you don’t have one you'll be denied travel.
Until further notice, Air China redemptions are currently unavailable. We will update once we have any further information.
We are closely monitoring reports of cases of Zika virus in Barbados, Mexico and other destinations in the Caribbean and South America. The World Health Organisation does not currently advise against travel to these destinations and the latest advice can be found on The World Health Organisation (opens in a new window), the UK Foreign and Commonwealth Office (opens in a new window) and the Centers for Disease Control and Prevention (opens in a new window) websites.
Customers who wish to discuss their travel plans should contact their travel agent, alternatively customers who have booked directly with Virgin Atlantic should contact our customer service centre on 0344 209 7777 UK or 1 800 862 8621 US. Virgin Holidays customers should contact their customer service team on 0344 557 4321.
Please be advised hoverboards are not permitted onboard within hand baggage and check in baggage.
This ban applies to all hoverboards, mini-segways, self-balancing scooters, swegboards, smart balance wheels and breeze boards.
As of 1 October 2015 the online charge for purchasing a 1st extra bag has changed, please see further information in the additional baggage section.
Extra baggage charges
|Quantity||Online Check In||At the airport|
|1st extra bag||GBP 60/USD 90||GBP 65/USD 100
|2nd extra and subsequent bags||GBP 120/USD 170
||GBP 140/USD 200
|Overweight bags (23 - 32kg)||Not available||GBP 40/USD 60
|Oversized bags||Not available||GBP 40/USD 60
We have changed where you can buy additional baggage on our website. You can still purchase additional baggage through Online check in, however it will no longer be available to purchase through My Booking. You can still benefit from the reduced online rate, when you purchase additional baggage through Online check in. We recommend buying your additional baggage online to avoid higher charges at the airport. This is for flights operated by Virgin Atlantic only (please note Online check in opens 24 hours before your flight).
Don’t worry if you have previously purchased additional baggage for your flight through My booking, your extra bags are still added to your booking and you do not need to purchase them again.
For more information on our additional baggage policy please visit our baggage page
From 1st September 2015, the new hand baggage allowance for Flying Club Gold members for all cabins will be:
- 2 items - total maximum weight 16kg Or
- 1 item at 12kg
(Please display your current Gold tags on your hand luggage)
From 1 June 2015 there are some changes to South Africa’s immigration rules. This will affect everyone who has children 18 years and under when travelling to or from South Africa (with or without their parents or guardians). The requirements apply regardless of nationality. In order to be allowed to travel, customers impacted by this change must bring the necessary paperwork when travelling.
- Where parent/s are travelling with a child - the parent/s must produce an unabridged birth certificate for the child (certified copies are acceptable). And if both parents are not travelling, show consent in the form of an affidavit from the other parent, or a court order, or (where applicable) a death certificate for a deceased parent.
- Where a person is travelling with a child who is not their biological child – he/she must produce an unabridged birth certificate for the child (certified copies are acceptable), affidavit from the child’s parents or legal guardian giving consent and copies of the identity documents or passport of the parents or legal guardian.
- Unaccompanied minors - must produce (i) consent for the child to travel into or depart from South Africa, in the form of a letter or affidavit from one or both parents or legal guardian (if only one parent then also a court order under which he/she has full parental responsibilities); (ii) a letter from the person who is to receive the child in South Africa, containing his or her residential address and contact details in South Africa where the child will be residing; (iii) a certified copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in South Africa; and (iv) the contact details of the parents or legal guardian of the child.
Further information can be found on the Department of Home Affairs website (opens in a new window) or the UK Foreign and Commonwealth website (opens in a new window).
Passengers can also find more information from the South African High Commission (opens in a new window).
South African High Commission
South Africa House
+44 (0) 20 7451 7299
Alternatively please contact your local South African Embassy.
From 4 May 2015, please ensure electronic cigarettes (including e-cigars, e-pipes and other vaporizers), are packed in your hand luggage or carried on your person.
Although they are allowed in the cabin, it is against the law to use them at any point whilst you are on the aircraft.
From 29 March 2015, Delta Air Lines flights to Atlanta and Seattle will move from London Heathrow Terminal 3 and instead depart from Terminal 4.
For customers who require a Mexican Fiscal Electronic Invoice (CFDI) for deductibility purposes.
To request a CFDI please use the link to the application portal set out below. Before doing so, please read the following information:
Electronic invoices for tickets purchased on or after 09 March 2015 will be available 48 hours after being ticketed and will be available for request until the last day of the second month following the date of purchase.
The information required to request an electronic invoice comprises:
- Ticket number: (13 digits, beginning with 932)
- Date of purchase: DD/MM/YYYY
The electronic invoice system will also allow you to enter the necessary information to be included on the electronic invoice, such as:
- RFC - Tax ID
- Passenger Name
- Fiscal address
- Email address
Please verify the information entered is correct before generating the electronic invoice.
If you have any questions, support is available within the application portal.
During your flight if you wish to purchase any of our duty free products and snacks then these can be paid for using cash or credit card.
We accept the following cards: American Express, Visa, MasterCard, Diners’ Club, JCB. Cards are accepted for orders up to £550. We do not accept Solo, Electron, personal cheques or travellers cheques.
For all purchases over £20, passport details will be required and there is no minimum spend.
Currencies accepted on your flight:
|HKD||Hong Kong dollars|
|TTD||Trinidad and Tobago dollars|
|XCD||East Caribbean dollar|
|ZAR||South African Rand|
Many countries around the world are introducing additional travel requirements to help stop the spread of the Ebola virus. Customers who have visited Sierra Leone, Liberia or Guinea recently should check the latest travel information for the country you are travelling to.
Additionally, if you are flying to the US and have recently visited Sierra Leone, Liberia or Guinea you will only be able to enter the US at New York JFK, Newark, Washington Dulles, Chicago O’Hare and Atlanta airports. If you have recently visited Sierra Leone, Liberia or Guinea and are due to travel to any other US destination please contact your travel agent or, if you booked directly with Virgin Atlantic, our contact centre. They will be able to assist you in reorganising your travel plans.
We would like to reassure all our customers that we are following all advice and additional requirements from governments around the world to help stop the spread of the virus.
For further information about the Ebola virus can be found at:
To comply with new security requirements customers travelling to the USA and other unspecified destinations may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.
To help avoid delays and disappointment please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets laptops, e readers, games consoles etc charged. As a precaution you may also want to keep your device chargers and adaptors in your hand baggage, just in case.
If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.
Currently these additional security measures are not creating undue delays at airports however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are charged and ready to be turned on and inspected before they arrive at the boarding gate.