Skip to footer
We're here to help

Give us feedback

We really want to give only the best levels of service to all our customers. So if you've got a complaint or a compliment about our service please complete our feedback form below. With your help and input, we can make things better.

If you have an issue about a flight departing within the next 72 hours, please call us.

If you don't have access to a computer, you can write to us at the following address:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
MA 02021
USAFax: 1 866 258 0951

Or by telephone during working hours to our UK Customer Relations team on
+44 (0) 844 873 7747

Information for US flyers
Complaints and comments about airline service (other than those related to safety or security which can be directed to the Federal Aviation Administration and the Transport Security Administration respectively) may be submitted to:

Aviation Consumer Protection Division, C-75
US Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, DC. 20590