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Give us feedback

We really want to give only the best levels of service to all our customers. So if you've got a complaint or a compliment about our service please complete our feedback form below. With your help and input, we can make things better.

If you have an issue about a flight departing within the next 72 hours, please call us.

US Contact Center:
1-800-862-8621

If you don't have access to a computer, you can write to us at the following address:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
Canton
MA 02021
USAFax: 1 866 258 0951

Or by telephone during working hours to our UK Customer Relations team on
+44 (0) 844 873 7747