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Give us feedback

We really want to give only the best levels of service to all our customers. So if you've got a complaint or a compliment about our service please complete our feedback form below. With your help and input, we can make things better.

We really want to give only the best levels of service to all our customers. So if you've got a complaint or a compliment about our service please complete our feedback form below. With your help and input, we can make things better.

If you have an issue about a flight departing within the next 72 hours, please call us.

US Contact Center:
1-800-862-8621

If you don't have access to a computer, you can write to us at the following address:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
Canton
MA 02021
USAFax: 1 866 258 0951

Or by telephone during working hours to our UK Customer Relations team on
+44 (0) 344 873 7747