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Delayed or damaged bags

We do all we can to look after your baggage while it’s in our care - we know how important your possessions are to you! However, on rare occasions a bag can be delayed or damaged.

If you have missing luggage, we’ll do everything we can to help - check below for further information on what to do if your bag is delayed or lost.

Finding a delayed bag

finding a delayed bag

All you need to know

See info on our delayed baggage procedure, plus emergency expenses.

Claim for delayed or damaged baggage

Claim for delayed or damaged baggage

Here's how to claim

Find out how our compensation procedure works.

FAQs

What does Virgin Atlantic charge extra for?

Generally speaking, you'll find that many of the "extras" like meals and drinks are complimentary. ... Read more

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