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Delayed or damaged bags

We do all we can to look after your baggage while it’s in our care - we know how important your possessions are to you! However, on rare occasions a bag can be delayed or damaged.

Missing baggage

If you have missing luggage, we’ll do everything we can to help - check below for further information on what to do if your bag is delayed or lost.

Finding a delayed bag

Claim for delayed or damaged baggage