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We are temporarily moving our check in desks just round the corner while Heathrow Terminal 3 upgrades to a new integrated baggage system to track the process.

Latest news

Take a look at our latest news stories and annoucements to keep you up to date and on track.

Our move to North Terminal at Gatwick

We'd like to let you know that from 25 January 2017 all Virgin Atlantic departures and arrivals will move from the South Terminal to the North Terminal at London Gatwick.

This move is all part of Gatwick’s redevelopment plans and you'll still enjoy our superlative check-in service, which will be glamorously fitted out in a new area, along with a swish new Clubhouse and V-room so that you can indulge and relax before your flight.

We’re really excited about moving to our new Gatwick ‘home’ and look forward to welcoming you there in January 2017 and beyond.

Summer 2017 Leisure Services

We’re excited to announce that in April next year, we'll launch a new year-round service between London Gatwick and Varadero, one of Cuba’s most popular beach resort towns. And we’re also increasing services to Barbados, Florida and Las Vegas for summer 2017.

The new weekly year-round service from Gatwick to Varadero will start on 2 April 2017. Complementing our existing twice-weekly London Gatwick-Havana service, the new service will give you more opportunity to explore Cuba, as well as the added flexibility of being able to fly directly to the city or the beach.

We’re also increasing the number of services on some of our existing summer 2017 leisure routes to Barbados, Florida and Las Vegas by operating our fleet more efficiently. Enabling us to meet increased demand during peak season and offering you more choice.

Building on high demand, we’re doubling the number of flights between Belfast and Orlando during June and July, giving those in Northern Ireland more opportunities to escape to the Sunshine State. We’re adding extra services from Glasgow, Manchester and London Gatwick, too.

New, and even more, flights to the US

We're adding new flights as part of our Virgin Atlantic and Delta partnership all the time. And this summer, we're heading to the US Mountain West.

Delta launched a daily London Heathrow-Salt Lake City service from 24 April, creating the only direct service between London and this region. These new flights also offer one-stop connections to cities across the US and Canada, including Reno, Boise Idaho, Albuquerque and Idaho Falls. Opening up a whole range of adventures.

Delta also launched a daily non-stop flight between Edinburgh and New York-JFK on 27 May 2016, offering up to 60 convenient onward connections from the North of the UK to popular destinations including Miami, Los Angeles and San Francisco.

Virgin Atlantic are also extending our weekly seasonal Glasgow-Orlando summer service to the end of November 2016 and starting again from March 2017. And we're increasing our London Gatwick-Orlando frequency to offer up to 18 flights a week, with three extra services in late July and throughout August 2016.

Plus we're continuing our second seasonal weekly Manchester-Las Vegas service to end November 2016, which restarts, earlier than usual, in March 2017. And London Gatwick-Las Vegas will increase from seven to nine flights a week.

Flybe Codeshare Partnership

Offering travel options from more UK and European cities

We're pleased to announce we’re now offering more travel options from UK and European cities through a codeshare agreement with Europe’s leading regional airline, Flybe.

You’ll now be able to travel from more UK and European airports, including Edinburgh, Amsterdam, Paris and Exeter, and connect onto Virgin Atlantic flights from Manchester, Glasgow and London Gatwick to top business and leisure destinations.

The partnership offers numerous benefits, allowing seamless connections between flights and enabling you to check yourselves and your luggage all the way through to your final destination.

Baggage upgrade

We are temporarily moving our check in desks just round the corner while Heathrow Terminal 3 upgrades to a new integrated baggage system to track the process.

Jet off in style

You can now fly with our 787 Dreamliner (opens in a new window) on our Miami VS 5/6 routes to and from London Heathrow.

Be ePassport ready

Make sure you update your passport in time, as from 1 April 2016 the new Visa Waiver Program (opens in a new window) law requires all eligible travellers to have electronic passports for travel.

Changes to upgrade rewards and companion tickets

We’ve made some exciting new changes - you can now use your miles for upgrade rewards and companion reward tickets across three additional booking classes when purchasing a full adult published, corporate or net fare for Economy to Premium Economy and Economy to Upper Class. Booking classes now include: Y,B,R,L,U,M,E,Q and X*

If however, your preference is to upgrade from Premium Economy to our Upper Class cabin, or you’d like to save a seat for a friend or family member when using your miles to spend on a companion ticket, you’ll be glad to know that you can now use your miles across the following booking classes: W, S and H.

Increasing mileage

Alongside this, we’re also making some changes to the mileage levels you’ll need for upgrade rewards from 1st March 2016.

We will be increasing our mileage levels as follows:

Increase of 5,000 miles, Economy to Premium, one way

Increase of 10,000 miles, Premium to Upper, one way

Increase of 15,000 miles, Economy to Upper, one way

You can still upgrade at the current mileage level until 29 February 2016, to find out more click here.

*Group bookings are excluded.

Club members’ cabin bonus extended

Good news! We're extending our 300% cabin bonus offer until December 2016. This means that when you travel Upper Class in booking classes J, C and D, you'll earn 300% of the base flown miles instead of the usual 200%. All you need to do is sit back and relax, whilst the new bonus level is automatically added to your Flying Club account.

Upgraded baggage for Gold Members

Gold members can now enjoy extra hand luggage even when they're not flying Upper Class. That means you can take 2 items with a total weight of 16kg, or 1 item weighing up to 12kg on full fare Economy or Premium Economy flights too - just another perk we'll hope you enjoy.

Don't forget to display your Flying Club luggage tags on every bag.

Get onboard with Sustainable Catering

Virgin Atlantic and Food Made Good are raising the bar for sustainable airline meals and are delighted to announce that Virgin Atlantic’s major UK and US catering partner, Gate Gourmet, fully meets the airline’s aspirational new standards.

Two years ago, we announced an industry-first by partnering with the Sustainable Restaurant Association to set a new standard for airline food quality and sustainability with their programme, now named Food Made Good. Together, we are now shaking up the industry once again by setting nine specific standards for our catering suppliers, in addition to obtaining a Food Made Good One Star Rating. These expectations not only focus on the quality of product and value for money, but ensure that Virgin Atlantic and our suppliers are making ethical and sustainable choices

At the beginning of our initial audit in 2014 just a few caterers were conforming to some of the new standards. UK and US caterers, Gate Gourmet which represent 68% of all Virgin Atlantic flights, now fully meet these standards.

Reuben Arnold, Senior Vice President, Marketing and Customer Experience, said: “Our vision is to be the leading airline on sustainability, while giving our customer a great experience. The benefits and impact will go beyond offering our customers the finest food and drink possible. By requiring new standards and transparency in our supply chains, we have kicked off the transformation of worldwide airline catering, as well as increasing the demand and stimulating markets for more sustainable products.

Since the partnership began with The Sustainable Restaurant Association, the programme has had a real impact.

Developments include:

  • The airline has been working with Fairtrade India to finance the development of the country’s first Fairtrade banana cooperative, helping to develop and expand a domestic Indian market for Fairtrade products.
  • UK catering partner Gate Gourmet used the standards to inform the development of its own sustainable procurement policy. In doing so, it has started to build sustainability capacity in its supply chain by, for example, requiring salmon suppliers to work with the ASC (Aquaculture Stewardship Council) to improve standards and achieve certification.
  • Virgin Atlantic has become a member of Roundtable on Responsible Soy and Roundtable on Sustainable Palm Oil, and procured sustainable soy and palm credits equivalent to the total quantity used throughout its supply chain. This ensures support for sustainable soy and palm farmers and an investment in the future of the sustainable soy and palm markets.

The programme is continuing to make real progress and it is anticipated that over the next year, all in-flight catering will meet our new standards.

Our standards for catering suppliers focus on ethical sourcing, deforestation risk, commodities and clear-labelling. These are:

1. Fairtrade: When buying in single ingredients, all fresh fruit, cocoa, fruit juice, herbs, sugar, spices plus tea and coffee must be Fairtrade or equivalent certified.

2. Rainforest Alliance: Any product on the ‘Deforestation Danger’ list should either be purchased from a non-rainforest risk location or purchased with Rainforest Alliance or equivalent certification.

3. Palm oil: We want to remove palm oil where possible. Where not possible we will only use Roundtable on Sustainable Palm Oil (RSPO) certified products or hold sustainable soy credits equivalent to the quantity used.

4. Soy: We want to remove soy where possible. Where not possible we will only use Roundtable on Responsible Soy (RTRS) certified products or hold sustainable palm credits equivalent to the quantity used.

5. Sustainable fish and seafood: All wild capture seafood must be Marine Stewardship Council (MSC) certified (or equivalent). Farmed fish should be Aquaculture Stewardship Council (ASC) (or equivalent) certified.

6. Animal welfare: All meat (poultry, beef and pork), dairy and eggs must be from livestock that receives humane treatment and certified to a welfare standard that at minimum meets the Five Freedoms.

7. Genetically Modified Foods: All produce that is genetically modified and products that contain genetically modified ingredients must be clearly labelled as such wherever possible.

8. Halal: Caterers operating from Muslim countries will provide halal meals as standard, with non-halal meals on request. Caterers operating from non-Muslim countries will provide non-halal as standard, with halal on request.

9. International Labour Organisation: All of our caterers’ recruitment and employment practices must adhere to the International Labour Organisation’s four fundamental principles and rights at work.

Say hello to Headspace

At Virgin Atlantic, we are constantly looking for new ways to make your flying experience even more enjoyable, and that’s why we want to let you know about Headspace. If you haven’t already heard of it, you soon will. Co-founded in 2010 by Andy Puddicombe, a former Buddhist monk, Headspace is an app that aims to improve your health and happiness and asks people to set aside a little time for their minds. And we think it’s a perfect for flying.

A skill for life

Think of it like a gym membership for the mind, with Andy as your personal trainer. Although he won’t shout at you or make you sweat, it could still be seriously beneficial for your health.
Based on the techniques that Andy learnt in Asia, during the decade he spent there as a fully-ordained monk, this app teaches you the skills of meditation and mindfulness in as little as ten minutes a day.

There’s a growing body of evidence that supports meditation’s effectiveness. In fact, in more than 2000 scientific papers, it’s been shown to improve focus and reduce stress.

As Andy puts it, ‘The reality is that as human beings we all struggle with the mind sometimes, no matter who we are, what we do, or where we live. Meditation simply offers us a way to enrich those aspects of life which already make us happy and to cope better with those aspects which we find difficult.’

Perfect for flying

Of course, it’s one thing to read about meditation, but nothing can compare to first-hand experience. You don’t need any prior knowledge to get going with Headspace, all you need is a little time and a quiet place to sit.

That’s what makes your Virgin flight the perfect place to give it a try. Just close your eyes, put on your headphones and let Andy guide through a range of meditations, specially-designed with Virgin flyers in mind.

Some of them have an immediate application, helping you get off to sleep, or helping calm nervous flyers, while others have been created with a longer term goal, like helping you make the most of every precious moment of your trip once you’ve touched down, or laying the foundation for a daily meditation practice.

Andy often likens the calm quality of the mind to the blue sky (opens in a new window) you see when your plane passes above cloud level. Could your next Virgin trip be your chance to experience that for yourself?

Where to get it
The free Headspace app is available in Apple Store (opens in a new window) or Google Play (opens in a new window) has now been downloaded more than three million times and boasts a celebrity following that includes Gwyneth Paltrow, Emma Watson and Jared Leto, to name just a few. In the words of Emma Watson ‘it’s kind of genius.’

And best of all, the Headspace starter course, Take10, is completely free. Why not download it and get started before you fly?

Take a peek into our latest Clubhouses

Chill out in our new LA Clubhouse

We’re excited to announce that we have opened a new Virgin Atlantic Clubhouse (opens in a new window) at Los Angeles International Airport, Terminal 2. It’s the perfect space for customers to relax, take in the views and indulge in delicious food and drink before they fly.

Boasting a distinctly Southern Californian, our new clubhouse puts a nice spin on the warmth and individuality that Virgin Atlantic is known for. The décor reflects the city’s warm sunsets, laid back lifestyle, mountain backdrops, flowing surf and sculpted surfaces. From the reception area, the calm, cleansing environment envelops you, sheltering you from airport bustle.

What’s more, we’ve commissioned art pieces for our lounge space. Digital media artist Diana Reichenbach has created a beautiful immersive media installation, while British artist Vic Lee, has hand drawn a wall space and says, “My work is a mix of typography, passion, charm and beautification. I call it Wall Tattoos. Bespoke expressions to illuminate and elevate, smile and lose yourself in.”

Escape the crowds in our Hong Kong Clubhouse

Our newly refurbished Clubhouse (opens in a new window) is the perfect escape from the hustle and bustle of Hong Kong. It provides an airy, open-plan space with an exciting TV wall, as well as comfortable and stylish armchairs and footstools throughout. Stepping inside feels like entering an oasis of serenity.

More Changes, Less Charges

From 1 March 2015 we are making the following changes to our charge:

Per ticket, per Adult only
New booking charge is USD30
Date change charge is USD40
New booking USD75 (Airport)
Date change charge is USD50 (Airport)

Due to the Central Bank of Nigeria's cashless policy, Virgin Atlantic has now adopted a fully operational payment option, a e-bills pay platform channel for payments via Citibank.

And remember, Our Contact Centre is open 24hours 7days a week.

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