Skip to footer
What's going on?

Latest news

News update regarding our Tokyo to London route closure

成田⇔ロンドン路線終了に関する最新ニュース

On 1st February 2015, Virgin Atlantic will be ceasing its Japan operations and will be closing its Japan office. We are truly grateful for all the support you have shown and flights you have taken with us during our 25 years in Japan.

ヴァージン アトランティック航空は2015年2月1日の成田発便をもちまして、日本路線の運航を終了いたします。この日本路線撤退に伴い、日本語対応サービスも終了となりますことをお知らせいたします。
皆様の温かいご支援とご協力により、今年で日本路線25周年を迎えることができました。心より御礼申し上げます。

We would like to inform you about the schedule of this closure:
日本語サービス及び日本特典パートナーご利用終了の期日:

  • Our Japanese Contact Centre will close at 5.30pm on 30 January 2015
  • You can exchange Flying Club miles into Japanese partner rewards until 5.30pm on 30 January 2015. You can continue to spend your miles on reward flights through Flying Club UK.

日本語サービス(予約部):2015年1月30日(金)17:30まで
日本パートナー特典のお申込み:2015年1月30日(金)17:30まで
各バウチャー有効期限は発行後6ヶ月となります。尚、提携航空会社特典航空券への引換は、英国フライングクラブを通じて引き続きご利用可能です。
また、日本語サービス終了に伴い、お電話が集中し予約部への電話が大変つながりにくくなっております。大変ご迷惑をおかけいたしますがなるべくお早目に予約部営業時間内にご連絡をお待ちしております。

After 31 January 2015:
2015年1月31日以降のお問い合わせ先:

  • Flying Club Helpline (English Only): +44 (0) 344 412 2414 (Open 24 hours)
  • Flight Reservations (English Only): +44 (0)344 209 7777(Open 24 hours)
  • Flying Club feedback form
  • フライング クラブ ヘルプライン(英語のみ):+44 (0) 344 412 2414(24時間対応)
  • フライト予約に関して(英語のみ):+44 (0)344 209 7777(24時間対応)
  • フライング クラブのお問い合わせフォーム(英語のみ

Please be assured that your valuable Flying Club miles will not expire when the route closes and that they are valid for the usual period of time as stated in our Terms & Conditions . Your miles cannot be converted into any other mileage programmes but can be used on the great rewards on our website or by phone.

なお、獲得済みのフライング クラブ マイルは日本路線終了後も引き続き有効であり、ご利用規約 に記載されている通りの有効期間内でご利用いただくことができます。
(他社マイレージプログラムへのマイル移行は出来ません)


Frequently Asked Questions
よくある質問:

Q: Will my Flying Club miles expire when the Japan route closes?
A: No, they are valid for the usual period of time as stated in our Terms & Conditions .
Q: 保持しているフライングクラブのマイルは、無効になってしまいますか?
A: いいえ、お持ちのマイルの有効期限内は保障されます。

Q: Can I covert my Flying Club miles into other loyalty programmes on partner airlines?
A: No, although you can use your miles on our airline partner reward flights .
Q: フライングクラブのマイルを他社提携の航空会社マイレージクラブへの移行はできますか?
A: 出来ません。ただし弊社提携航空会社の特典フライトにマイル交換していただくことは可能です。

Q: Can I book reward flight with your airlines partners like ANA directly when your Japan route closes?
A: No, you will need to redeem through our UK Flying Club helpline on +44 (0) 344 412 2414. You cannot redeem reward seat bookings online.
Q: 日本語対応サービス終了後は、提携航空会社(ANAなど)で直接特典航空券の予約はできますか?
A: 出来ません。上記英国本社フライングクラブへお電話にてお問い合わせください。
   提携航空会社の特典航空券のご予約はオンラインでは承っておりません。

Q: Can I exchange my Flying Club miles to rewards flights by ANA codeshare at the same rate?
A: No. ANA rewards flight Terms & Conditions will apply. (i.e Tokyo – London return flight : Economy 65,000 miles, Business Class 95,000 miles, First Class 120,000 miles). Please call our UK Contact Centre to book these reward flights on +44 (0) 344 412 2414.
Q: ANAコードシェアのフライトをヴァージンの同じマイル数で特典航空券に交換できますか?
A: 出来ません。ANAのフライト特典規約のマイレージに準じます。
   例:東京=ロンドン往復 エコノミークラス:65000マイル、
     ビジネスクラス:95000マイル、ファーストクラス:120000マイル

Choosing your seat in advance

Updated 10 November 2014

We let you know a while back that we were making some changes to the way you can choose your seat before your flight.  We're pleased to announce our new system for choosing your seat in advance is almost here.

Find out more about choosing your seat in advance.

New services to Tobago

Virgin Atlantic has confirmed it will be offering services from London Gatwick Airport to the island of Tobago from March 2015.

The airline will be resuming flights to the southern Caribbean island with weekly departures between March and October, and twice weekly departures between October and March. The flights, in response to an opening in the market, will be operating as an additional sector beyond Virgin Atlantic’s non-stop St Lucia services, meaning a short stop in St Lucia before the flight continues to Tobago.

Read our Tobago destination guide.

Little Red operations

Virgin Atlantic has announced its intention to cease its Little Red operation next year. Its three daily services between London Heathrow and Manchester will continue until 28 March 2015, while its flights between London Heathrow and Edinburgh and Aberdeen will continue throughout summer 2015 with the final flights on 26 September 2015.

Read more about the route closures

Latest Ebola virus travel information

Many countries around the world are introducing additional travel requirements to help stop the spread of the Ebola virus. Customers who have visited Sierra Leone, Liberia or Guinea recently should check the latest travel information for the country you are travelling to.

Additionally, if you are flying to the US and have recently visited Sierra Leone, Liberia or Guinea you will only be able to enter the US at New York JFK, Newark, Washington Dulles, Chicago O’Hare and Atlanta airports. If you have recently visited Sierra Leone, Liberia or Guinea and are due to travel to any other US destination please contact your travel agent or, if you booked directly with Virgin Atlantic, our contact centre. They will be able to assist you in reorganising your travel plans.

We would like to reassure all our customers that we are following all advice and additional requirements from governments around the world to help stop the spread of the virus.
For further information about the Ebola virus can be found at:

World Health Organisation (opens in a new window)

UK Government (opens in a new window)

Centres for Disease Control and Prevention (opens in a new window)

New Virgin Atlantic routes for summer 2015

We are delighted to announce that we will be operating two new direct services for UK holiday makers next summer - between Belfast and Orlando and Glasgow and Las Vegas.

The airline is expanding its existing Orlando and Las Vegas services to help meet high demand to two of its flagship leisure destinations for customers based in Northern Ireland and Scotland - and will be the only scheduled airline to fly these routes.

This is the first time Virgin Atlantic has launched a route from Belfast International Airport or operated out of Northern Ireland. A popular seasonal service exists from Glasgow to Orlando but this will be the first time Sir Richard Branson’s airline will fly directly from Scotland to Las Vegas.

Both of these routes will form part of Virgin Atlantic’s Joint Venture with Delta Air Lines, with the US carrier offering the service for sale under the codeshare agreement. Customers will be able to use Delta’s services out of each airport to connect onwards in the US, such as from Orlando to Dallas, Texas and from Las Vegas to Seattle.

A Boeing 747-400 aircraft will operate these seasonal services on a weekly basis, flying on Thursdays. The aircraft flying to both US destinations will be configured with 14 Upper Class seats, 66 Premium Economy seats and 375 seats in Economy.

Belfast to Orlando service

The Belfast to Orlando service will operate in June and July, with the first flight on 25 June 2015. Seats will be on sale on the Virgin Atlantic website from 25 July 2014.

Glasgow to Las Vegas service

The Glasgow to Las Vegas service will operate in September and October 2015, with the first flight on 10 September 2015. Seats will be on sale on the Virgin Atlantic website from mid-October 2014.

Important information for customers wishing to carry Personal Electronic Devices on board

To comply with new security requirements customers travelling to the USA and other unspecified destinations may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.

To help avoid delays and disappointment please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets laptops, e readers, games consoles etc charged. As a precaution you may also want to keep your device chargers and adaptors in your hand baggage, just in case.

If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.

Currently these additional security measures are not creating undue delays at airports however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are charged and ready to be turned on and inspected before they arrive at the boarding gate.

Latest advice from the UK governement (opens in a new window)

Mobile boarding passes

Mobile boarding passes arrive in the US and are now also available to multiple customers’ travelling together.

Since the launch of Mobile Boarding Passes for passengers travelling from Manchester back in September 2012, we’ve gone on to enable passengers travelling from Dubai, Tokyo, Johannesburg, and all flights from the UK (except Hong Kong/Sydney).

We are now pleased to announce the launch today of mobile boarding passes for all passengers travelling from the US*. Passengers can download their boarding pass to their mobile, to pass through all the touch points at the airport and in addition we’ve enabled the following enhancements:

  • Identify Virgin Atlantic Gold card holders and Delta Sky Miles Diamond, Platinum or Gold Medallion members by a Gold banner and Priority wording above the barcode to assist these elite passengers journey through the priority channels at the Airports where possible.
  • Identified the cabin of travel by the colour of the Mobile Boarding Pass
  • Ability for passengers travelling in groups or with family to download a mobile boarding pass.

*Except Los Angeles.

Virgin Atlantic brings Passbook to mobile boarding cards

We're the first UK based airline, to make boarding cards available through Apple's* Passbook, streamlining the straight-to-seat experience via your iPhone or iPod touch.

Check-in online and have the option to send your boarding pass directly to your device, giving you a smoother airport experience, allowing you to by-pass the check-in kiosks and head straight to security, or via the bag drop if you're carrying luggage.

Your Virgin Atlantic Passbook boarding pass will be scanned as normal, giving you an enhanced paperless experience. Next stop, duty free!

All flights** departing the UK, which offer our traditional mobile boarding pass, will also offer the new Passbook service.

*Compatible on iPhones and iPod Touches, which have been upgraded to iOS 6.
** Excludes VS200 Heathrow to Hong Kong and Sydney