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South Africa documentation requirements

From 1 June 2015 there are some changes to South Africa’s immigration rules. This will affect everyone who has children 18 years and under when travelling to or from South Africa (with or without their parents or guardians). The requirements apply regardless of nationality. In order to be allowed to travel, customers impacted by this change must bring the necessary paperwork when travelling.

  • Where parent/s are travelling with a child - the parent/s must produce an unabridged birth certificate for the child (copies are acceptable). And if both parents are not travelling, show consent in the form of an affidavit from the other parent, or a court order, or (where applicable) a death certificate for a deceased parent.
  • Where a person is travelling with a child who is not their biological child – he/she must produce an unabridged birth certificate for the child (copies are acceptable), affidavit from the child’s parents or legal guardian giving consent and copies of the identity documents or passport of the parents or legal guardian.
  • Unaccompanied minors - must produce (i) consent for the child to travel into or depart from South Africa, in the form of a letter or affidavit from one or both parents or legal guardian (if only one parent then also a court order under which he/she has full parental responsibilities); (ii) a letter from the person who is to receive the child in South Africa, containing his or her residential address and contact details in South Africa where the child will be residing; (iii) a copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in South Africa; and (iv) the contact details of the parents or legal guardian of the child.

Further information can be found on the Department of Home Affairs website (opens in a new window) or the UK Foreign and Commonwealth website (opens in a new window).

Alternatively please contact your local South African Embassy.

Electronic cigarettes on board

From 4 May 2015, please ensure electronic cigarettes (including e-cigars, e-pipes and other vaporizers), are packed in your hand luggage or carried on your person. 

Although they are allowed in the cabin, it is against the law to use them at any point whilst you are on the aircraft.

Delta Air Lines terminal changes

From 29 March 2015, Delta Air Lines flights to Atlanta and Seattle will move from London Heathrow Terminal 3 and instead depart from Terminal 4.

Payments on board Virgin Atlantic flights

Please be advised that from 19 January 2015, on all Virgin Atlantic flights with the exception of our flights to and from Lagos, all inflight purchases of duty free products and snacks will need to be paid for by credit card only. We will no longer be accepting cash payments of any currency.

We accept the following cards: American Express, Visa, MasterCard, Diners’ Club, JCB. Cards are accepted for orders up to £550. We do not accept Solo, Electron, personal cheques or travellers cheques.

For all purchases over £20, passport details will be required and there is no minimum spend.

News update regarding our Tokyo to London route closure


On 1st February 2015, Virgin Atlantic will be ceasing its Japan operations and will be closing its Japan office. We are truly grateful for all the support you have shown and flights you have taken with us during our 25 years in Japan.

ヴァージン アトランティック航空は2015年2月1日の成田発便をもちまして、日本路線の運航を終了いたします。この日本路線撤退に伴い、日本語対応サービスも終了となりますことをお知らせいたします。

We would like to inform you about the schedule of this closure:

  • Our Japanese Contact Centre will close at 5.30pm on 30 January 2015
  • You can exchange Flying Club miles into Japanese partner rewards until 5.30pm on 30 January 2015. You can continue to spend your miles on reward flights through Flying Club UK.


After 31 January 2015:

  • Flying Club Helpline (English Only): +44 (0) 344 412 2414 (Open 24 hours)
  • Flight Reservations (English Only): +44 (0)344 209 7777(Open 24 hours)
  • Flying Club feedback form
  • フライング クラブ ヘルプライン(英語のみ):+44 (0) 344 412 2414(24時間対応)
  • フライト予約に関して(英語のみ):+44 (0)344 209 7777(24時間対応)
  • フライング クラブのお問い合わせフォーム(英語のみ

Please be assured that your valuable Flying Club miles will not expire when the route closes and that they are valid for the usual period of time as stated in our Terms & Conditions . Your miles cannot be converted into any other mileage programmes but can be used on the great rewards on our website or by phone.

なお、獲得済みのフライング クラブ マイルは日本路線終了後も引き続き有効であり、ご利用規約 に記載されている通りの有効期間内でご利用いただくことができます。

Frequently Asked Questions

Q: Will my Flying Club miles expire when the Japan route closes?
A: No, they are valid for the usual period of time as stated in our Terms & Conditions .
Q: 保持しているフライングクラブのマイルは、無効になってしまいますか?
A: いいえ、お持ちのマイルの有効期限内は保障されます。

Q: Can I covert my Flying Club miles into other loyalty programmes on partner airlines?
A: No, although you can use your miles on our airline partner reward flights .
Q: フライングクラブのマイルを他社提携の航空会社マイレージクラブへの移行はできますか?
A: 出来ません。ただし弊社提携航空会社の特典フライトにマイル交換していただくことは可能です。

Q: Can I book reward flight with your airlines partners like ANA directly when your Japan route closes?
A: No, you will need to redeem through our UK Flying Club helpline on +44 (0) 344 412 2414. You cannot redeem reward seat bookings online.
Q: 日本語対応サービス終了後は、提携航空会社(ANAなど)で直接特典航空券の予約はできますか?
A: 出来ません。上記英国本社フライングクラブへお電話にてお問い合わせください。

Q: Can I exchange my Flying Club miles to rewards flights by ANA codeshare at the same rate?
A: No. ANA rewards flight Terms & Conditions will apply. (i.e Tokyo – London return flight : Economy 65,000 miles, Business Class 95,000 miles, First Class 120,000 miles). Please call our UK Contact Centre to book these reward flights on +44 (0) 344 412 2414.
Q: ANAコードシェアのフライトをヴァージンの同じマイル数で特典航空券に交換できますか?
A: 出来ません。ANAのフライト特典規約のマイレージに準じます。
   例:東京=ロンドン往復 エコノミークラス:65000マイル、

New services to Tobago

Virgin Atlantic has confirmed it will be offering services from London Gatwick Airport to the island of Tobago from March 2015.

The airline will be resuming flights to the southern Caribbean island with weekly departures between March and October, and twice weekly departures between October and March. The flights, in response to an opening in the market, will be operating as an additional sector beyond Virgin Atlantic’s non-stop St Lucia services, meaning a short stop in St Lucia before the flight continues to Tobago.

Read our Tobago destination guide.

Latest Ebola virus travel information

Many countries around the world are introducing additional travel requirements to help stop the spread of the Ebola virus. Customers who have visited Sierra Leone, Liberia or Guinea recently should check the latest travel information for the country you are travelling to.

Additionally, if you are flying to the US and have recently visited Sierra Leone, Liberia or Guinea you will only be able to enter the US at New York JFK, Newark, Washington Dulles, Chicago O’Hare and Atlanta airports. If you have recently visited Sierra Leone, Liberia or Guinea and are due to travel to any other US destination please contact your travel agent or, if you booked directly with Virgin Atlantic, our contact centre. They will be able to assist you in reorganising your travel plans.

We would like to reassure all our customers that we are following all advice and additional requirements from governments around the world to help stop the spread of the virus.
For further information about the Ebola virus can be found at:

World Health Organisation (opens in a new window)

UK Government (opens in a new window)

Centres for Disease Control and Prevention (opens in a new window)

New Virgin Atlantic routes for summer 2015

We are delighted to announce that we will be operating two new direct services for UK holiday makers next summer - between Belfast and Orlando and Glasgow and Las Vegas.

The airline is expanding its existing Orlando and Las Vegas services to help meet high demand to two of its flagship leisure destinations for customers based in Northern Ireland and Scotland - and will be the only scheduled airline to fly these routes.

This is the first time Virgin Atlantic has launched a route from Belfast International Airport or operated out of Northern Ireland. A popular seasonal service exists from Glasgow to Orlando but this will be the first time Sir Richard Branson’s airline will fly directly from Scotland to Las Vegas.

Both of these routes will form part of Virgin Atlantic’s Joint Venture with Delta Air Lines, with the US carrier offering the service for sale under the codeshare agreement. Customers will be able to use Delta’s services out of each airport to connect onwards in the US, such as from Orlando to Dallas, Texas and from Las Vegas to Seattle.

A Boeing 747-400 aircraft will operate these seasonal services on a weekly basis, flying on Thursdays. The aircraft flying to both US destinations will be configured with 14 Upper Class seats, 66 Premium Economy seats and 375 seats in Economy.

Belfast to Orlando service

The Belfast to Orlando service will operate in June and July, with the first flight on 25 June 2015. Seats will be on sale on the Virgin Atlantic website from 25 July 2014.

Glasgow to Las Vegas service

The Glasgow to Las Vegas service will operate in September and October 2015, with the first flight on 10 September 2015. Seats will be on sale on the Virgin Atlantic website from mid-October 2014.

Important information for customers wishing to carry Personal Electronic Devices on board

To comply with new security requirements customers travelling to the USA and other unspecified destinations may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.

To help avoid delays and disappointment please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets laptops, e readers, games consoles etc charged. As a precaution you may also want to keep your device chargers and adaptors in your hand baggage, just in case.

If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.

Currently these additional security measures are not creating undue delays at airports however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are charged and ready to be turned on and inspected before they arrive at the boarding gate.

Latest advice from the UK governement (opens in a new window)