Article 5

5.1 Reservation requirements

5.1.1 We or our Authorised Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).

5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations.

5.2 Ticketing time limits

If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorised Agent, we may decide to cancel your reservation.

5.3 Personal data

You recognise that your personal data has been provided to us for the purposes of making a reservation; issuing a Ticket; providing you with your transportation and ancillary services related to your travel; administration of accounting, billing and auditing procedures; facilitating immigration and entry procedures; dealing with customs control; meeting security requirements; handling customer relations issues; analysis of statistics; operating frequent flyer programmes; organising assistance by third parties at airports on behalf of disabled passengers and passengers with reduced mobility or meeting legal obligations to make such data available to government agencies in connection with your travel. For all these purposes, you authorise us to retain and use such data and to transmit it to our own offices, our Authorised Agents, government agencies, credit and other payment card companies, other carriers or the providers of the aforementioned services. We may also retain your personal data for direct marketing and market research, but not without your authority. We undertake to collect, process, store and transfer your data, which may mean a transfer outside the EEA in compliance with relevant EU data protection legislation.

5.4 Seating

We will endeavour to honour advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

5.5 Aircraft

5.5.1 We will try to provide for your carriage the aircraft specified in our timetable or specified to you at the time of issue of your ticket, however, we cannot guarantee any particular aircraft. We reserve the right to substitute a different aircraft type and model. This may be necessary for operational, safety or security reasons.

5.5.2 There may be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another airline. In such circumstances, we shall try to ensure that you receive the same level of in-flight service, entertainment and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.

5.6 Communication expenses

We may require reimbursement by you of communication expenses incurred by us as a result of any request made by you in connection with your reservation other than expenses relating to the original making of such reservation save for a request made in connection with assisting a disabled passenger or passenger with reduced mobility.

5.7 Reconfirmation of reservations

5.7.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation and how and where it should be done. If it is required and you fail to reconfirm, we may decide to cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport to you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.

5.7.2 You should check the reconfirmation requirements of any other carriers involved in your journey with them. Where it is required, you must reconfirm with the carrier whose Airline Designator Code appears on the Ticket for the flight in question.

5.8 Cancellation of onward reservations

Please be advised that if you do not show up for any flight without advising us in advance, we may decide to cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

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