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Ticket refunds

Electronic ticket (e-ticket): Please contact your local contact centre to cancel your booking and request a refund

Travel agent bookings: Please note, if you purchased your ticket from a travel agent, you should contact your agent and apply for your refund.

Paper tickets: If you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to the address below:

Virgin Atlantic Airways,
Refunds Department,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU.

FAQs

Will I have to pay a refund fee?

For fully flexible fully refundable tickets and those that contain at least one ... Read more