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Check in at London Gatwick Airport - Desk relocation

From 1 November 2016, our check in kiosks will be moving from Zone A to Zone D in the South Terminal of London Gatwick Airport.

If you are flying with us between 1 November 2016 - 24 January 2017, please come to our desks in Zone D where you can check in and drop off your baggage as usual.

Please note: from 25 January, all of our London Gatwick operations are moving to the North Terminal. Please read our London Gatwick - North Terminal airport guide for more information.

Typhoon Haima - Hong Kong

Updated: 04:30 20 October 2016

You should always check Flight Status for the latest information on all our flight schedules before you travel to the airport.

In addition UK mobile phone users can update your mobile phone details in My Booking in order for us to send text messages in the event of significant disruptions.

Where possible we may also notify you by e mail providing you have given us your flying club details or e mail address directly, at the time you made your booking.

Read more about our Flight Disruption Policy

Rebooking options for passengers travelling to, from or through Hong Kong

Due to the forecasted path of Typhoon Haima, customers booked to travel to, from and through Hong Kong International Airport (HKG) on 21 October who prefer to rebook may do so, without penalty.

Rebooking is subject to availability in the same booking class for flights and travel must be completed on or before 25 October 2016.

Please contact your travel agents or for direct bookings only, call our flight disruption lines as below:

UK 0344 209 8711

Hong Kong +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

US 1 800 862 8621

China +86 21 61 361777 (Open Monday to Saturday 8am – 8pm)

Passengers booked on all-inclusive packages should contact their travel agents as they may not be operating the same policy.

Information for customers owning the Samsung Galaxy Note 7

As a result of the emergency order issued by the U.S. Department of Transportation, Virgin Atlantic advises all customers who own or possess a Samsung Galaxy Note7 device that they will not be able to travel with it on any Virgin Atlantic flights – whether on their person, in carry-on baggage, or in checked baggage.

If airport staff observe that a customer is in possession of a Samsung Note7 device prior to boarding an aircraft, that customer will be denied boarding unless they can make arrangements for the device to be taken home or left with a family member. Customers should not pack the phones in their checked luggage.

This prohibition includes all Samsung Galaxy Note7 devices. The phones also cannot be shipped as air cargo. The ban will be effective from Saturday, 15th October, 2016, at noon Eastern Standard Time (ET).

Customers travelling to, from or within the US, who are found to be violating the ban may be subject to criminal prosecution in addition to fines by the U.S Department of Transportation.

Delta Airlines terminal change at London Heathrow

From 14 September 2016, all Virgin Atlantic and Delta flights from London Heathrow will arrive and depart from Terminal 3 (T3).

Delta currently operates five services out of Terminal 3, and switching the final six Delta flights from Terminal 4 into Terminal 3 from 14 September means both airlines will be fully co-located at London Heathrow.

If you are booked on a Delta operated flight departing or arriving or departing London Heathrow on or after 14 September 2016 please ensure you update your plans accordingly.

Our sports baggage policy is changing

Your sports equipment is now part of your overall Virgin Atlantic baggage allowance.

We’ve recently made some changes to our baggage policy. It means that, for bookings made on or after 31 August 2016, your sports baggage will be included in your overall checked baggage allowance. So:

  • You’ll be able to carry sports equipment (up to 23kg and 190 x 75 x 65cm) as part of your checked allowance.
  • One extra piece of sports equipment (up to 23kg and 190 x 75 x 65cm) will cost 65 GBP / 100 USD / 100 CAD.
  • If you want to bring any extra sports equipment in addition to the above, you’ll need to pay our standard excess charges, including oversize charges (where applicable).
  • There’s no change to our policy of charging for additional, overweight or oversize baggage.

For bookings made before 31 August 2016, our previous sports equipment policy will still apply: allowing one extra piece of sports equipment in addition to your checked baggage allowance.

Find out more about our sports baggage policy.

Zika Virus - information for customers

We are closely monitoring reports of cases of Zika virus in Florida, Mexico and other destinations in the Caribbean and South America. The World Health Organisation does not currently advise against travel to these destinations and the latest advice can be found on The World Health Organisation (opens in a new window), the UK Foreign and Commonwealth Office (opens in a new window) and the Centers for Disease Control and Prevention (opens in a new window) websites.

We’re aware that Public Health England has changed its advice for customers travelling to Florida from Low to Moderate risk. A small number of locally transmitted Zika virus have been confirmed by the authorities in Miami, however at present only a zone of around 1 square mile in Miami-Dade county is considered at risk of transmission.

Any concerned customers who are pregnant or trying to get pregnant and booked to travel to Florida should contact their travel agent, alternatively customers who have booked directly with Virgin Atlantic should contact our UK customer service centre on 0344 209 7777. Virgin Holidays customers should contact their customer service team on 0344 557 4321.

London Gatwick Airport: Virgin Atlantic operations to move to North Terminal in 2017

From 25 January 2017, all Virgin Atlantic departures and arrivals will move from the South Terminal to the North Terminal at London Gatwick. This move is part of Gatwick’s redevelopment plans.

You’ll still get our superlative check-in service, just delivered in a glamorously fitted out new area, and our designers have really gone to town creating a swish new Clubhouse and V-room so that you can indulge yourself before your flight. We’re really excited about moving to our new Gatwick ‘home’ and look forward to welcoming you there in January 2017 and beyond.

More information can be found on our Gatwick Airport - North Terminal page.

Yellow fever travel advice

Please can all customers who have travelled to a Yellow Fever endemic area be reminded to check travel advice before continuing any onward travel. 

More information can be found on the Foreign Office website (opens in a new window).

Mobile Passport Control to be introduced at Newark Airport

From Sunday 01 May, Mobile Passport Control (MPC) is being introduced at Newark Liberty International Airport for all U.S. & Canadian citizens.

This means that travellers can submit their passport and customs declaration information via the smartphone app rather than by using a traditional paper form.

Travellers using this service will still have to pass through U.S. Customs, but will use a special, faster lane.

For full details on how to use the service, please visit the U.S. Customs and Border Protection website (opens in a new window).

Remember, this service is available to U.S. citizens with a valid U.S. passport and Canadian citizens with both a Canadian passport and B1 or B2 visa status.

Apply for the Global Entry Scheme and get faster entry into the USA

By joining the Global Entry scheme, the U.S Customs and Border Protection (CBP) programme, UK citizens will be able to speed through U.S passport control with the minimum of fuss.

This scheme allows expedited clearance for pre-approved British citizens arriving in the United States.

Benefits of the Global Entry program include:

  • Reduced waiting times
  • Eligibility for TSA Precheck✓® (faster security screening at participating US airports)
  • No requirement to complete a paper customs declaration form

The membership lasts for five years and all applicants will undergo thorough background checks (at a non-refundable cost of GBP 42 payable to the UK government), including a face to face interview and online enrolment with the U.S CBP (at a non-refundable cost of USD 100).

You must be a British citizen to use this service.

Find out more and apply for the Global Entry scheme (opens in a new window)

Changes to the US Visa Waiver Programme with immediate effect

Updated 18th Feb 2016:

  • Nationals of VWP countries who have travelled to or been present in Iran, Iraq, Libya, Somalia, Sudan, Syria or Yemen on or after March 1, 2011 (with limited exceptions for travel for diplomatic or military purposes in the service of a VWP country).
  • Nationals of VWP countries who are also nationals of Iran, Iraq, Sudan, or Syria (not including Libya, Somalia and Yemen).

will no longer be able to enter the US under the Visa Waiver Programme (ESTA).

If this applies to you you'll still be able to apply for a visa using the regular immigration process via the US embassies (opens in a new window) or consulates.

If you need a U.S. visa for urgent business, medical, or humanitarian travel to the United States, the U.S. embassies and consulates will be on hand to process applications on an expedited basis.

If you already hold an Electronic System for Travel Authorizations (ESTA) and you previously indicated that you have dual nationality with one of the four countries listed above on your ESTA application, your ESTA will no longer be valid.

Current ESTA holders can check their ESTA status prior to travel on CBP’s website. (opens in a new window)

More on the US Visa Waiver Program (ESTA)

Change to excess baggage rates

As of 11 February 2016 the charge for overweight bags (23 - 32Kg) has changed.

Current excess baggage charges

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Quantity Online Check In At the airport
1st extra bag GBP 60/USD 90 GBP 65/USD 100
2nd extra and subsequent bags GBP 120/USD 170 GBP 140/USD 200
Overweight bags (23 - 32Kg) Not available GBP 65/USD 100
Oversized bags Not available GBP 40/USD 60

Further information is available in the additional baggage section.

As of April 1 you'll need an e-Passport to enter the US

US authorities have confirmed that from April 1 2016 all passengers travelling on the Visa Waiver / ESTA programme must have an e-Passport (one containing an electronic chip) to travel to the US.

Double check your passport  - you should see a symbol on the front. 

If you don’t have one you'll be denied travel.


Air China redemptions

Until further notice, Air China redemptions are currently unavailable. We will update once we have any further information.

Hoverboards on board

Please be advised hoverboards are not permitted onboard within hand baggage and check in baggage.

This ban applies to all hoverboards, mini-segways, self-balancing scooters, swegboards, smart balance wheels and breeze boards.

Changes to purchasing additional baggage online

As of 1 October 2015 the online charge for purchasing a 1st extra bag has changed, please see further information in the additional baggage section.

Extra baggage charges

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Quantity Online Check In At the airport
1st extra bag GBP 60/USD 90 GBP 65/USD 100
2nd extra and subsequent bags GBP 120/USD 170
GBP 140/USD 200
Overweight bags (23 - 32kg) Not available GBP 40/USD 60
Oversized bags Not available GBP 40/USD 60

We have changed where you can buy additional baggage on our website. You can still purchase additional baggage through Online check in, however it will no longer be available to purchase through My Booking. You can still benefit from the reduced online rate, when you purchase additional baggage through Online check in. We recommend buying your additional baggage online to avoid higher charges at the airport. This is for flights operated by Virgin Atlantic only (please note Online check in opens 24 hours before your flight).

Don’t worry if you have previously purchased additional baggage for your flight through My booking, your extra bags are still added to your booking and you do not need to purchase them again.

For more information on our additional baggage policy please visit our baggage page

Gold Flying Club member hand baggage allowance boost

From 1st September 2015, the new hand baggage allowance for Flying Club Gold members for all cabins will be:

  • 2 items - total maximum weight 16kg Or
  • 1 item at 12kg

(Please display your current Gold tags on your hand luggage)

South Africa documentation requirements

From 1 June 2015 there are some changes to South Africa’s immigration rules. This will affect everyone who has children 18 years and under when travelling to or from South Africa (with or without their parents or guardians). The requirements apply regardless of nationality. In order to be allowed to travel, customers impacted by this change must bring the necessary paperwork when travelling.

  • Where parent/s are travelling with a child - the parent/s must produce an unabridged birth certificate for the child (certified copies are acceptable). And if both parents are not travelling, show consent in the form of an affidavit from the other parent, or a court order, or (where applicable) a death certificate for a deceased parent.
  • Where a person is travelling with a child who is not their biological child – he/she must produce an unabridged birth certificate for the child (certified copies are acceptable), affidavit from the child’s parents or legal guardian giving consent and copies of the identity documents or passport of the parents or legal guardian.
  • Unaccompanied minors - must produce (i) consent for the child to travel into or depart from South Africa, in the form of a letter or affidavit from one or both parents or legal guardian (if only one parent then also a court order under which he/she has full parental responsibilities); (ii) a letter from the person who is to receive the child in South Africa, containing his or her residential address and contact details in South Africa where the child will be residing; (iii) a certified copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in South Africa; and (iv) the contact details of the parents or legal guardian of the child.

Further information can be found on the Department of Home Affairs website (opens in a new window) or the UK Foreign and Commonwealth website (opens in a new window).

Passengers can also find more information from the South African High Commission (opens in a new window).

South African High Commission
South Africa House
Trafalgar Square

+44 (0) 20 7451 7299

Alternatively please contact your local South African Embassy.

Electronic cigarettes on board

From 4 May 2015, please ensure electronic cigarettes (including e-cigars, e-pipes and other vaporizers), are packed in your hand luggage or carried on your person. 

Although they are allowed in the cabin, it is against the law to use them at any point whilst you are on the aircraft.

Payments on board Virgin Atlantic flights

During your flight if you wish to purchase any of our duty free products and snacks then these can be paid for using cash or credit card.

We accept the following cards: American Express, Visa, MasterCard, Diners’ Club, JCB. Cards are accepted for orders up to £550. We do not accept Solo, Electron, personal cheques or travellers cheques.

For all purchases over £20, passport details will be required and there is no minimum spend.

Currencies accepted on your flight:

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AED U.A.E. dirham
AUD Australian dollar
BBD Barbados  dollars
CAD Canadian dollar
EUR Euro
HKD Hong Kong dollars
JMD Jamaica dollars
JPY Japan  Yen
TTD Trinidad and Tobago  dollars
USD US dollars
XCD East Caribbean dollar
ZAR South African Rand
INR Indian Rupee

New services to Tobago

Virgin Atlantic has confirmed it will be offering services from London Gatwick Airport to the island of Tobago from March 2015.

The airline will be resuming flights to the southern Caribbean island with weekly departures between March and October, and twice weekly departures between October and March. The flights, in response to an opening in the market, will be operating as an additional sector beyond Virgin Atlantic’s non-stop St Lucia services, meaning a short stop in St Lucia before the flight continues to Tobago.

Read our Tobago destination guide.

Latest Ebola virus travel information

Many countries around the world are introducing additional travel requirements to help stop the spread of the Ebola virus. Customers who have visited Sierra Leone, Liberia or Guinea recently should check the latest travel information for the country you are travelling to.

Additionally, if you are flying to the US and have recently visited Sierra Leone, Liberia or Guinea you will only be able to enter the US at New York JFK, Newark, Washington Dulles, Chicago O’Hare and Atlanta airports. If you have recently visited Sierra Leone, Liberia or Guinea and are due to travel to any other US destination please contact your travel agent or, if you booked directly with Virgin Atlantic, our contact centre. They will be able to assist you in reorganising your travel plans.

We would like to reassure all our customers that we are following all advice and additional requirements from governments around the world to help stop the spread of the virus.
For further information about the Ebola virus can be found at:

World Health Organisation (opens in a new window)

UK Government (opens in a new window)

Centres for Disease Control and Prevention (opens in a new window)

Duty free allowance update in India

We would like to announce there has been changes to the baggage rules 2014, for passengers arriving from abroad to any Indian airport.

Free baggage allowance has been increased from Rs.35,000 to Rs.45,000 for all passengers of and above 10 years of age and returning after stay abroad of more than three days.

Furthermore passengers arriving from abroad to any Indian airport will now be entitled to bring into the country 100 cigarettes, 50 cigars or 125 grams of tobacco without payment of customs duty.

Important information for customers wishing to carry Personal Electronic Devices on board

To comply with new security requirements customers travelling to the USA and other unspecified destinations may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.

To help avoid delays and disappointment please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets laptops, e readers, games consoles etc charged. As a precaution you may also want to keep your device chargers and adaptors in your hand baggage, just in case.

If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.

Currently these additional security measures are not creating undue delays at airports however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are charged and ready to be turned on and inspected before they arrive at the boarding gate.

Latest advice from the UK governement (opens in a new window)