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Delta Air Lines terminal changes

From 29 March 2015, Delta Air Lines flights to Atlanta and Seattle will move from London Heathrow Terminal 3 and instead depart from Terminal 4.

Payments on board Virgin Atlantic flights

Please be advised that from 19 January 2015, on all Virgin Atlantic flights with the exception of our flights to and from Lagos, all inflight purchases of duty free products and snacks will need to be paid for by credit card only. We will no longer be accepting cash payments of any currency.

We accept the following cards: American Express, Visa, MasterCard, Diners’ Club, JCB. Cards are accepted for orders up to £550. We do not accept Solo, Electron, personal cheques or travellers cheques.

For all purchases over £20, passport details will be required and there is no minimum spend.

New services to Tobago

Virgin Atlantic has confirmed it will be offering services from London Gatwick Airport to the island of Tobago from March 2015.

The airline will be resuming flights to the southern Caribbean island with weekly departures between March and October, and twice weekly departures between October and March. The flights, in response to an opening in the market, will be operating as an additional sector beyond Virgin Atlantic’s non-stop St Lucia services, meaning a short stop in St Lucia before the flight continues to Tobago.

Read our Tobago destination guide.

Latest Ebola virus travel information

Many countries around the world are introducing additional travel requirements to help stop the spread of the Ebola virus. Customers who have visited Sierra Leone, Liberia or Guinea recently should check the latest travel information for the country you are travelling to.

Additionally, if you are flying to the US and have recently visited Sierra Leone, Liberia or Guinea you will only be able to enter the US at New York JFK, Newark, Washington Dulles, Chicago O’Hare and Atlanta airports. If you have recently visited Sierra Leone, Liberia or Guinea and are due to travel to any other US destination please contact your travel agent or, if you booked directly with Virgin Atlantic, our contact centre. They will be able to assist you in reorganising your travel plans.

We would like to reassure all our customers that we are following all advice and additional requirements from governments around the world to help stop the spread of the virus.
For further information about the Ebola virus can be found at:

World Health Organisation (opens in a new window)

UK Government (opens in a new window)

Centres for Disease Control and Prevention (opens in a new window)

Duty free allowance update in India

We would like to announce there has been changes to the baggage rules 2014, for passengers arriving from abroad to any Indian airport.

Free baggage allowance has been increased from Rs.35,000 to Rs.45,000 for all passengers of and above 10 years of age and returning after stay abroad of more than three days.

Furthermore passengers arriving from abroad to any Indian airport will now be entitled to bring into the country 100 cigarettes, 50 cigars or 125 grams of tobacco without payment of customs duty.

New Virgin Atlantic routes for summer 2015

We are delighted to announce that we will be operating two new direct services for UK holiday makers next summer - between Belfast and Orlando and Glasgow and Las Vegas.

The airline is expanding its existing Orlando and Las Vegas services to help meet high demand to two of its flagship leisure destinations for customers based in Northern Ireland and Scotland - and will be the only scheduled airline to fly these routes.

This is the first time Virgin Atlantic has launched a route from Belfast International Airport or operated out of Northern Ireland. A popular seasonal service exists from Glasgow to Orlando but this will be the first time Sir Richard Branson’s airline will fly directly from Scotland to Las Vegas.

Both of these routes will form part of Virgin Atlantic’s Joint Venture with Delta Air Lines, with the US carrier offering the service for sale under the codeshare agreement. Customers will be able to use Delta’s services out of each airport to connect onwards in the US, such as from Orlando to Dallas, Texas and from Las Vegas to Seattle.

A Boeing 747-400 aircraft will operate these seasonal services on a weekly basis, flying on Thursdays. The aircraft flying to both US destinations will be configured with 14 Upper Class seats, 66 Premium Economy seats and 375 seats in Economy.

Belfast to Orlando service

The Belfast to Orlando service will operate in June and July, with the first flight on 25 June 2015. Seats will be on sale on the Virgin Atlantic website from 25 July 2014.

Glasgow to Las Vegas service

The Glasgow to Las Vegas service will operate in September and October 2015, with the first flight on 10 September 2015. Seats will be on sale on the Virgin Atlantic website from mid-October 2014.

Important information for customers wishing to carry Personal Electronic Devices on board

To comply with new security requirements customers travelling to the USA and other unspecified destinations may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.

To help avoid delays and disappointment please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets laptops, e readers, games consoles etc charged. As a precaution you may also want to keep your device chargers and adaptors in your hand baggage, just in case.

If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.

Currently these additional security measures are not creating undue delays at airports however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are charged and ready to be turned on and inspected before they arrive at the boarding gate.

Latest advice from the UK governement (opens in a new window)

Mobile boarding passes

Mobile boarding passes arrive in the US and are now also available to multiple customers’ travelling together.

Since the launch of Mobile Boarding Passes for passengers travelling from Manchester back in September 2012, we’ve gone on to enable passengers travelling from Dubai, Tokyo, Johannesburg, and all flights from the UK (except Hong Kong/Sydney).

We are now pleased to announce the launch today of mobile boarding passes for all passengers travelling from the US*. Passengers can download their boarding pass to their mobile, to pass through all the touch points at the airport and in addition we’ve enabled the following enhancements:

  • Identify Virgin Atlantic Gold card holders and Delta Sky Miles Diamond, Platinum or Gold Medallion members by a Gold banner and Priority wording above the barcode to assist these elite passengers journey through the priority channels at the Airports where possible.
  • Identified the cabin of travel by the colour of the Mobile Boarding Pass
  • Ability for passengers travelling in groups or with family to download a mobile boarding pass.

*Except Los Angeles.