How to change your Personal Information
At any time you can choose to change your personal details, withdraw from our Flying Club or Flying Co loyalty programme, or subscribe to receive news and special offers from Virgin Atlantic.
a) If you have made an online booking
If after purchasing a flexible ticket online, you wish to request changes to your flight details, you can do this by contacting us.
b) If you have joined our loyalty programme Flying Club or Flying Co
To change your Flying Club details and preferences simply navigate to www.virginatlantic.com/flyingclub, log into your account and change your personal details online. To cancel your membership telephone the Flying Club helpline telephone number.
To change your Flying Co details simply navigate to www.virginatlantic.com/flyingco log into your account and change your company details online. To cancel your membership, please call the Flying Co helpline telephone number.
c) If you have subscribed to receive news, special offers and promotions from Virgin Atlantic via email, you can unsubscribe from receiving this information by clicking on the unsubscribe link at the bottom of each email sent.
If you wish to receive a copy of the information we hold about you
You are entitled to receive a copy of the personal information we hold about you.
Simply submit a Subject Access Request by printing off, completing and sending in the below form:
Passengers and Flying Club or Flying Co Members request form (opens in a new window)
Please ensure you enclose the following with your completed request:
- A postal order or cheque (made payable to Virgin Atlantic Airways Limited) for £10
- A photocopy of your passport, or any other official document upon which your signature is present (or in the case of third party requests their official document and signature)
If you require Proof of Travel
We are happy to provide Proof of Travel letters as requested and without charge. Simply submit a signed written request as per the instructions available on the following information:
- Your full name - including any former names by which you may have been known
- Your full address - including any former adress or adresses, at which you may have been resident at the time the booking was made
- Booking reference or flight number, route and date of travel
- A photocopy of any offical document on which your name, address and usual signature appear - i.e. your Driving Licence or Passport
This security information is required to establish and confirm your identity, to ensure that consent is provided, and also ensure that Virgin Atlantic Airways only disclose information about any passenger with their consent; and may identify information pertaining to the appropriate passenger only.
Please send your request to us at the following address:
Virgin Atlantic Airways
PO Box 747
Alternatively, the request and photocopy of your passport or driving licence may be faxed to us on 0844 209 8708.