Depending on the kind of equipment you use, please take a moment to check the requirements below. We’ve broken them down into guidelines for mobility aids and manual (non-powered) wheelchairs here.
If you want to bring a powered wheelchair, there are a few extra things to consider, so check our page on battery powered wheelchairs.
Mon - Fri 09:00 - 18:00
Bank holidays 09:00 to 17:00
Sunday and Christmas Closed
If you are calling from outside the UK, please take a look at our worldwide contact details (opens in a new window).
Sticks, crutches and walking frames can be taken on the aircraft free of charge and will not count towards your free baggage allowance (unless they’re being carried on behalf of someone that’s not travelling).
You can usually take mobility aids into the cabin with you.
On occasions where there’s nowhere to store them, the cabin crew will need to place them in the hold. If this is the case on your flight, the crew will be happy to assist you to and from your seat.
Collapsible manual wheelchairs may be carried within the cabin on any aircraft that has dedicated storage space.
If there isn’t storage space and your manual wheelchair needs to go in the hold, you can check it in either at the check in desks or the departure gate. Detachable items such as seat cushions and footrests will be checked in and loaded with the wheelchair.
We know how crucial these items are and take great care of them, so any extra information you give our staff to ensure proper handling and loading will be much appreciated.
While we always take good care of your equipment, it’s still a good idea to make sure it’s insured against loss or damage – just in case.