Welcome to the new us! We thought it’s about time we spruced things up a little round here.
So, what’s new?
We've been working hard to make it easier for you to check in online and manage your booking on both desktop and mobile. We think you'll find the whole process a much more cohesive experience, with less steps and a responsive design that works nicely across a wide range of devices.
As part of delivering a more irresistible experience to our customers online, we're pleased to have successfully launched a new flight booking and payment process for our desktop and mobile websites.
This new process considerably improves the checkout experience. We’ve made the booking and payment process faster by reducing the steps from seven to five, meaning it takes less time to complete your booking.
Customers using their smart phones to access www.virgin-atlantic.com will automatically be directed to the new site where key features include a new Flight Status feature allowing customers to search arrivals or departures by route or flight number on the go, a clean and easy to navigate new home page which gives customers everything they need in one place, and lots of inspiring content about destinations and other essential information such as airports and baggage.
Since the launch of Mobile Boarding Passes for passengers travelling from Manchester back in September 2012, we’ve gone on to enable passengers travelling from London Gatwick, London Heathrow, Glasgow, Edinburgh, Aberdeen, Dubai, Johannesburg, Barbados, Hong Kong & all US airports.
Passengers can download their boarding pass to their mobile, to pass through all the touch points at the airport and in addition we’ve enabled the following enhancements:
Identify Virgin Atlantic Gold card holders and Delta Sky Miles Diamond, Platinum or Gold Medallion members by a Gold banner and Priority wording above the barcode to assist these elite passengers journey through the priority channels at the Airports where possible.
Identified the cabin of travel by the colour of the Mobile Boarding Pass
Ability for passengers travelling in groups or with family to download a mobile boarding pass.
We're the first UK based airline, to make boarding cards available through Apple's* Passbook, streamlining the straight-to-seat experience via your iPhone or iPod touch.
Check-in online and have the option to send your boarding pass directly to your device, giving you a smoother airport experience, allowing you to by-pass the check-in kiosks and head straight to security, or via the bag drop if you're carrying luggage.
Your Virgin Atlantic Passbook boarding pass will be scanned as normal, giving you an enhanced paperless experience. Next stop, duty free!
All flights departing the UK, which offer our traditional mobile boarding pass, will also offer the new Passbook service.
*Compatible on iPhones and iPod Touches, which have been upgraded to iOS 6.
We hope you’ll now find it easier to find the information you’re looking for. But in case you don’t…
Let us know what you think!
We’ll be paying close attention to your feedback as we replace older parts of the site with new features and improvements in the months to come.
If you have any thoughts on our new look, we’d love to hear them. Please use the rate this page button on the bottom right of any of our new pages to submit your feedback. Alternatively why not pop over to our Facebook page and join in the discussion there?