Important information about our Hong Kong - Sydney service

It is with regret that Virgin Atlantic has announced, its intention to withdraw operations between Sydney and Hong Kong from 05 May 2014, due to increasing costs and a challenging economic environment.

However, Virgin Atlantic will continue to operate services, between London Heathrow and Hong Kong.

Craig Kreeger, Chief Executive at Virgin Atlantic said:

"We intend to withdraw our services between Sydney and Hong Kong. Despite the best efforts of our employees, external factors such as increasing costs and a weakening Australian dollar have affected our profitability."

“These are still difficult times for the airline industry and as part of our strategy to operate more efficiently we need to deploy our aircraft to routes with the right level of demand to be financially viable.”

At this stage, we will continue to operate our full published schedule below.

Wrapper table
Departure airport Departure time Arrival airport Arrival time Flight no.
London Heathrow 21:30 Hong Kong 17:40 VS200
Hong Kong 19:10 Sydney 07:30* VS200
Sydney 15:45 Hong Kong 22:00 VS201
Hong Kong 23:30 London Heathrow 04:50** VS201

* +2 days
** + 1 day

Last Sydney / Hong Kong Flights:

It is proposed that the last flight from Sydney to Hong Kong, will be on 05 May 2014 and Hong Kong to Sydney, on the 04 May 2014. Customers can be confident booking flights up to that date.

Information for Passengers Travelling up until 05 May 2014:

We would operate our published schedule until our proposed last flight, which is:

  • Sydney to Hong Kong on 05 May 2014, and
  • Hong Kong to Sydney on the 04 May 2014. 

Customers can be confident booking flights with us up to that date.

Information for Passengers Travelling after 05 May 2014:

Any customers concerned about their travel arrangements beyond 05 May 2014, should contact their travel agent/provider for rebooking or refund options.

Alternatively if you made your booking via the Virgin Atlantic website or contact centre, please call us directly on the following numbers:

  • Australia:  + 61 2 9004 5549

  • UK:  0844 209 2772

  • Hong Kong:  + 852 2532 6060
    (Open Monday to Friday, 9am - 6pm; Saturday 9am - 1pm; Closed Sunday).

  • Virgin Holidays passengers:  0844 573 0088

Passengers travelling between Hong Kong and Sydney will be rebooked on alternative airlines*.
Space however, may be limited and departure/arrival times may differ, therefore affected passengers may choose instead to receive a refund of unused flights, if travel has not commenced**.

All refunds will be credited to the original form of payment.
Passengers requiring a refund should go back to their travel agent/provider.
For bookings made directly via the Virgin Atlantic website or contact centre, please view our refunds process.

*Passengers on through tickets involving other carriers will be rebooked at the same time. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier.

**Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.

Would there be Compensation for Passengers?

We are notifying passengers well in advance of the 14 day notification requirements set down in the European regulation 261/2004, so there would be no extra compensation for passengers in the UK.

What would happen to Australian Flying Club members who have a balance of Flying Club miles?

We would encourage our Australian Flying Club members to continue earning and spending Flying Club miles as normal for now.  We would then contact those members with a further update, following the final decision on the intention to withdraw our operations.

More FAQs about our Sydney announcement

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