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Article 10

Refunds

10.1 We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows:

10.1.1 Except as otherwise provided in this Article 10, we shall be entitled to make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.

10.1.2 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person’s order. This provision will not apply where Article 9 permits the passenger to receive a refund.

10.1.3 Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.

10.1.4 Applicable taxes, fees and charges paid at the time of issue of your Ticket will be included in fare refunds pursuant to Articles 9, 10.2, 10.3 and 10.4, where appropriate.

10.1.5 All refunds are conditional of receipt by us of proof that you are the person named in the Ticket or the person entitled to receive a refund.

10.2 Involuntary refunds

10.2.1 Fare refunds will be calculated according to Articles 10.2.1.1 and 10.2.1.2, as modified by Articles 9.2 and 9.3, if we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight because of in-flight delay, diversion or otherwise in circumstances where you hold a Confirmed Reservation, have met all applicable check-in deadlines, and are not precluded from boarding by reason of application of Articles 7.1 or 11.3 or otherwise and, in the case of a connecting flight, adequate time existed to make the connection between the originally scheduled time of arrival of your flight and the departure time of the connecting flight

10.2.1.1 if no portion of the Ticket has been used an amount equal to the fare paid;

10.2.1.2 if a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.

10.2.2 We will pay a refund according to Article 10.2.1 if we refuse you carriage for any of the reasons set out in Article 7.1, except that you will not be entitled to any refund for the actual flight for which you were refused carriage. Apart from this, we will have no liability to you for any loss or expense whatsoever.

10.2.3 If your carriage is prematurely terminated by us pursuant to Article 11.3 because of your breach of duty in relation to your conduct aboard aircraft, the amount of your refund will be calculated according to Article 10.2.1 except that no refund will be given in respect of the flight during which your breach of duty occurred. Additionally, we shall deduct cancellation fees and any applicable refund administration charge, as well as any costs due for reimbursement by you under Article 11.3.

10.3 Voluntary refunds

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be:

10.3.1.1 if no portion of the Ticket has been used, an amount equal to the fare paid, less cancellation fees and any reasonable administration charges;

10.3.1.2 if a portion of the Ticket has been used and there is no restriction on the Ticket then, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less cancellation fees and any reasonable administration charges.

10.4 Refund on lost ticket

10.4.1 If you lose your Ticket or portion of it, upon providing us with satisfactory proof of the loss, and payment of a reasonable administration charge, a refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition:

10.4.1.1 that the lost Ticket, or portion of it, has not been used, previously refunded or replaced, (except where the use, refund or replacement by or to a third party resulted from our own negligence);

10.4.1.2 that the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence). Where the lost Ticket or any portion of it is used by you, your obligation to reimburse will also include our costs and expenses (including legal fees and expenses) of locating/notifying you and enforcing the agreement together with a reasonable administration fee of no less than £100 or the equivalent amount in the same currency used to purchase the Ticket.

10.4.2 If we or our Authorised Agent lose the Ticket or portion of it, the loss shall be our responsibility.

10.5 Right to refuse refund

10.5.1 We may refuse a refund where application is made after the expiry of the validity of the Ticket.

10.5.2 We may decide to refuse a refund on a Ticket which has been presented to us, or to Government officials, as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.

10.6 Currency

We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

10.7 By whom ticket refundable

Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so authorised.