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The small print

Data protection

14. Data protection

14.1 Members consent to the following: the supply of your data to other departments of VAA, other Virgin branded companies, associated VAA companies, Flying Club partners and third party suppliers or data processing agents; the transfer of your data to countries outside the EEA; and the supply of your data to immigration and customs authorities. As a matter of policy, Virgin Atlantic never allows your name and address to be used by unconnected organisations. If you would like to receive information from our Flying Club partners and associated Virgin companies, you must either register your membership online or call your Flying Club helpline to update or amend your communications preferences. Your personal data will be processed only for the following purposes:

Purpose 2 - Advertising, Marketing & Public Relations

Purpose 5 - Administration of Membership Records

Purpose 6 - The Consideration of Complaints

Purpose 7 - Advertising, Marketing & Public Relations For Others

Purpose 10 - Research

Purpose 12 - Consultancy and Advisory Services (Software Development and Testing) as documented on Virgin Atlantic Airways” Data Protection Notification. (Registration number Z5114697 on

14.2 This data may be in respect of information that you have provided to us on applying for membership; services you have received; or travel arrangements made with us. In addition, data processing may also include the processing of ‘sensitive” information e.g. racial or ethnic origin, religious beliefs or medical conditions. By accepting our Terms & Conditions through submitting your application for Flying Club membership, you shall also be demonstrating your consent to the processing of any sensitive data. If you do not consent to the processing of your data as set out in this clause, in whole or in part, then you should write to your local Virgin Atlantic office to inform us of your wishes.

14.3 Under the Act you have a right of access to the personal information we hold about you. If you wish to exercise this right, please submit a Data Subject Access Request in writing to:
Data Protection Manager
IT Security
Virgin Atlantic Airways
The Office
Manor Royal
RH10 9NU
To see full details of how to make a Data Subject Access Request and to access the appropriate request form, please click here.

14.4 We will use your personal data in accordance with our Privacy Policy and members automatically consent to our use of their personal data in accordance with our Privacy Policy by participating in the Programme.