• We recommend you book your chauffeur car when you book your ticket.
  

• Before booking your chauffeur car we will require all passengers APIS Information
  
• We require a minimum of 12 hours to book your chauffeur car before your departure flight.
  
• Changes can be made to your chauffeur car details as long as you notify us a minimum of 12 hours before your departure flight.
  
• The numbers to contact the Virgin Atlantic offices are listed below.
  

The Guest List Package (the “Package”) aims to offer passengers booked on a Virgin Atlantic aircraft departing from London Heathrow or London Gatwick an enhanced travel experience whilst on the ground.

You must contact us directly if there are any changes to your travel dates. Failure to notify us could result in your Guest List package not being confirmed for the new travel dates. Please call us on the telephone numbers listed on this page.

The Guest list Package consists of:

1. Chauffeur driven car to and/or from London Heathrow or London Gatwick airports
   
2. Upper Class Check-In which includes (i) Upper Class baggage tagging
   
3. Priority security screening via our fastrack lane at London Gatwick, or the Upper Class Wing facility at London Heathrow
   
4. Entry and up to a three hour visit in the Virgin Atlantic Clubhouse at London Heathrow or London Gatwick with leisurely boarding commencing at 50 minutes before flight departure

No additional services or products will be made available on the aircraft.

1. Purchase can only be made more than 72 hours prior to date of departure. The Package cannot be purchased at the airport on day of departure
   
2. Package availability may be restricted by the Airline in its sole discretion
   
3. Package is not available for passengers flying on codeshare flights
   
4. Package is available on a per sector basis only and may not be transferred to another person or split between multiple sectors
   
5. Package must be purchased against a current and valid Virgin Atlantic booking reference
   
6. Passengers aged 2 years and over on the date of outbound travel must purchase a Package
   
7. Purchase of the Package shall not be confirmed until an e-mail confirming availability and payment has been sent by Virgin Atlantic which can take up to 48 hours after booking
   
8. Package is only available to passengers who hold tickets in either the Premium Economy or Economy class cabin. Passengers travelling the Upper Class cabin are not eligible
   
9. Individual components of the Package may not be bought separately. Package must be bought as a whole
   
10. Passengers may cancel the Package and receive a full refund if cancelled 72 hours or more prior to the departure date. Cancellations less than 72 hours are non-refundable
    
11. Passengers changing travel dates may transfer the Package to the new travel date (subject to availability) provided the date change occurs 72 hours or more prior to departure date. Where there is no availability on the revised date, a full refund will be given
    
    Where additional cars are needed due to passengers who were originally travelling together on a specific date subsequently change travel plans resulting in the party splitting and travelling separately on different dates, then further charges will apply. Please see our website or contact our Contact Centre for fuller information
    
12. Passengers who are denied boarding due to flight oversales shall be offered the Package for their alternative travel date. If there is no availability on the alternative travel date, a full refund will be given. If you are denied boarding in accordance with our Conditions of Carriage, entitlement to refund will be at our discretion
    
13. No cash or credit alternatives will be offered
    
14. All refunds will be processed by the Airline’s central accounts department in the UK and credited back to the original form of payment
    
15. Purchase of a Package does not entitle passengers to earn additional Flying Club miles or tier points. Flying Club Miles cannot be redeemed against the Package
    
16. Additional terms which apply to each component of the Package are set out below
17. Our liability in relation to the non-delivery of the Guest List Package will not exceed the total amount paid for the Guest List Package
18. The actual air transportation aspect of your travel is governed by our Conditions of Carriage
19. Virgin Atlantic reserves the right to cancel or amend any or all of these terms and conditions, without notice and at any time
20. These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the English Courts

Chauffeur driven car

i) Passengers are responsible for providing (a) contact telephone numbers and (b) accurate addresses for the purposes of pick up

ii) Pick-up/drop off must be within 75 mile radius of the departure airport (being Heathrow or Gatwick)

iii) Chauffeurs will normally wait for 30 minutes beyond the pre-agreed pick up time

If you call us and want the chauffeur to wait more than 30 minutes we will try our best to accommodate you. If you do not let us know within 30 minutes of the pre-agreed pick up time we will assume you no longer require the car and advise the chauffeur accordingly. No refund will be given

If the chauffeur waits more than 30 minutes (whether pre-agreed or not) there will be a waiting charge chargeable from your original pick-up time which you must pay direct to the chauffeur before commencing your journey

iv) If you need to make a change to the arrangements you have agreed with us (pick up address/time of pick up/type of limo needed etc), you’ll need to contact us at least 12 hours in advance of the schedule time of your flight and we will try to accommodate your request but this may not be possible

v) No diversions are permitted. All Chauffeur driven cars will go direct to/from the airport

vi) Chauffeurs will drop passengers as close to the Virgin check-in area as possible. Passengers departing from Heathrow will be able to use the Drive Thru Check-in facilities

vii) Only passengers who have purchased a Guest List package are eligible to use the chauffeur driven cars

viii) It is possible to request child seat upon giving 12 hours’ notice prior to the scheduled departure time of your flight. We cannot guarantee the provision of a child seat. Please note, in some countries for legal reasons we may not be able to carry your child unless a child seat has been booked. Please contact in advance for more information

ix) Special requests for features such as a larger chauffeur driven cars, ski racks etc. must be made at least 12 hours before the scheduled time of departure of your flight. We will do our best to accommodate such requests but cannot guarantee it

x) For chauffeur driven cars from the airport, please see the attached link for pick-up locations. For chauffeur driven cars to the airport, the driver will wait at the kerbside outside the main entrance to your building. The chauffeur driven cars will display a Virgin Atlantic sign

Baggage

i) Baggage shall be placed in the Upper Class baggage container
ii) We cannot guarantee that baggage will arrive in the baggage reclaim area first

Clubhouse

i) Clubhouse access will only be available for a maximum of 3 hours before the scheduled departure time. Passengers are responsible for completing check-in formalities in good time

ii) If you are using the chauffeur driven cars service on the way to the airport we cannot be held responsible for adverse traffic conditions or any circumstances outside of our control which may delay your entry into the Clubhouse

Priority Security Access

i) For operational reasons, we cannot make any guarantees about the provision/availability of this service or conformance to its description

Chauffeur cars – where will my driver wait for me?
For journeys to the airport, the driver will wait for you kerbside outside the main entrance to your building. The car will display a Virgin Atlantic sign.

For journeys from the airport, you will need to collect your car from the following locations.
Heathrow - at the Virgin limo desk in the arrivals hall.

Gatwick - Drivers hold a name board in the Arrivals area

What is the range of the chauffeur Car Service?
Flights to/from Heathrow or Gatwick - Any mainland UK destination within 75 driven miles.

Can I travel beyond the limo mileage range?
No, all chauffeur car pick-ups must be within the complimentary radius.

What if my chauffeur car is late arriving to pick me up?
If your car has not arrived within 10 minutes of the agreed pick up time, Call Virgin Atlantic on the numbers above.

What if I am late to the chauffeur car pick up point?
If you are going to be late for your pick up please call Virgin Atlantic on the numbers above to let us know.

The longest a chauffeur will normally be able to wait for you is 30 minutes beyond the agreed pick up time. If you call us and want the chauffeur to wait more than 30 minutes, we will try our best to accommodate your request but this may not be possible. If the Chauffeur waits longer than 30 minutes there will be a waiting charge which you will be required to pay direct to the Chauffer before commencing your journey.

If you don’t let us know within 30 minutes of the agreed pick up time, we will assume that you no longer require your car and advise the chauffeur that their services are no longer required. No refund will be given.

Can I go via another address on the way to the airport?
No, diversions are not permitted. All chauffeur cars will go direct to the airport.

Where will the chauffeur drop me off?
Your chauffeur driver will drop you off at the Virgin Atlantic terminal as close as possible to the Virgin check-in area. In Heathrow you will be able to make use of our Drive Thru Check-in facilities and check in directly from the car.

Can I take other passengers in the chauffeur car with me?
No, only passengers who have booked The Guest List will be permitted into the chauffeur car.

Can I request child seats in the chauffeur car?
Yes, as long as the children are also on The Guest List package. We require a minimum of 12 hours’ notice before the flight. We will do our best but cannot guarantee provision for requests made later than this. Please note that in some destinations, for legal reasons we may not be able to carry your child unless a child seat has been booked.

Can I request a larger car or make a special request?
Special requests for features such as a larger car, ski racks etc. must be made at least 12 hours before the departure flight time. We will do our best to arrange your request but cannot guarantee.