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Here if you need us


We’re alert to the dangers of serious allergies.

If you have any kind of allergy, simply follow these guidelines for a safe and comfortable flight:

  • If you have an allergy that could result in an anaphylactic reaction you should carry your medication, such as antihistamines or an Epi-Pen in your hand luggage. Check our information on bringing medication onboard

If you’ve had an allergic reaction in the last 30 days, call our Special Assistance team on 0344 481 4455.

  • If you need a specific meal, take a look at our dietary requirements information and make sure you let us know more than 48 hours before your flight
  • Just in case we can’t meet your dietary requirements, we recommend you bring your own snacks onboard

Our nut policy

Peanuts are never knowingly included in any Virgin Atlantic aircraft meals although our meals are not produced in a nut-free environment so may contain traces. Passengers may request a “Nut Friendly” meal which will not contain peanuts in the ingredients, however, whilst every possible effort will be made, we cannot guarantee that a Nut Friendly meal is completely nut or peanut free due to the environment the meals are produced in.

All other nuts may also be served on all Virgin Atlantic flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, Virgin Atlantic would strongly encourage passengers to take all necessary precautions to prepare for the possibility of inadvertent exposure.

Please note: Our Cabin Crew can make announcements about peanut allergies onboard. Please contact Virgin Atlantic Special Assistance for further information.