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Requesting a refund

If you do not yet have a refund, select one of the options below:

Before continuing, please note, your refund will NOT be processed via the Online Request form, if:

  • Your ticket has been purchased within the last 24 hours.
  • Your ticket has not been purchased in the UK.
  • You have made a Flying Club booking.
  • You wish to change your booking.
  • Your ticket was purchased through a travel agent or tour operator.
  • You do not wish to cancel all of the passengers/flights in your booking
  • Your claim is not for a ticket refund.

Online request form

Please continue to our online refund request forms, if the above conditions are not applicable to you.  All refunds are credited to the original form of payment, or/and person who paid for the ticket.

If you do not meet the requirements above or have another type of ticket refund enquiry, see our FAQs or get in touch.

Ticket refunds

Virgin Atlantic Airways

Refunds Department

PO Box 1243

Crawley

RH10 0HW