Please print out and complete an application form for each ticket holding passenger, and each single journey ensuring all the sections are completed and the form is signed and dated. Applications for passengers under 18 years should be completed and signed by a parent and/or legal guardian. We are unable to process any application that does not contain full and accurate flight information
Once completed and signed send the application form to:
Virgin Atlantic Airways Ltd
PO Box 4525
Passengers unable to access the internet or printing facilities may call 0344 871 5612 from the UK or +44 344 871 5612 from everywhere else, leave their full name and address and we will send them an application form by post within the following 7 days.
Applications will not be processed unless the following information is completed in full on the correct application form
Your personal details including
- Passenger name as it appears on your reservation/booking
- Full home address
- Date of Birth
Your flight details including
- Flight number
- Flight route
- Date of Departure
Please do not attach any additional documents or comments to your EU claim application form as they will be disregarded. If you wish to give us general feedback about your flight please contact Customer Relations.
What happens next?
Within 28 days of receiving your completed application form we will send an acknowledgement of receipt containing a unique application number, to the land address you have provided. A full response and, if your application is successful, a cheque settlement will take a further 6 - 12 weeks.
Applications will be processed in strict chronological order.
Advice for passengers making claims for delays and cancellations caused by technical defects.
In June 2014 a Court of Appeal decision (Huzar v Jet2.com) changed the definition of what airlines class as “extraordinary circumstances” in relation to some technical delays and flight cancellations. The lasting impact of this decision remains uncertain as further appeals are being considered, and we continue to monitor developments in this area closely.
It will take at least three to four months for the Supreme Court to decide whether to allow a further appeal, and if the appeal is granted it may take a year or more for the outcome to be known. Customers may continue to make their claim application as directed above and we will issue each claim with a unique reference number. However, as a result of these legal developments we will be unable to fully assess claim applications for flights delayed or cancelled due to technical issues, until after the appeal process has been fully concluded.
We apologise in advance for any inconvenience suffered as a result of the delay in processing claims and/or for any subsequent changes which may be necessary if further developments occur in this complex area of law and thank you for your patience and understanding.
Further advice on EU261 Compensation & Assistance may be found on the CAA website www.caa.co.uk (opens in a new window)