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The driven
should always be driven

Your chauffeur car service

With our chauffeur car service, your Upper Class experience starts the moment you leave your home, office, or wherever you prefer. Prebook your private chauffeur service and we'll whisk you to and from the airport at both ends of your journey, and to the Upper Class Wing at London Heathrow.

We take the stress out of travelling to the airport so that you can relax or catch up with work before your flight. And in London, we also offer other complimentary transfer options, like limobikes and fast train services. Whatever works for you.

Our cars can normally carry up to three passengers with up to three large suitcases. See the Special Requests section below if you need something bigger.


Chauffeur cars: the information we need from you

If you book an Upper Class ticket that includes a complimentary chauffeur driven car, we'll need to collect your Advance Passenger Information (APIS) when you book. If you've already checked in online, great. If not, please have your passport to hand so you can check in over the phone.

Doing this means we can speed up your journey through the airport. So there's more time to enjoy our award-winning Clubhouse before your flight.

Your APIS includes:

  • your full name
  • date of birth
  • gender
  • passport number
  • the country that issued your passport
  • the date your passport expires

Some countries including the USA may ask for more information including the address of your first night's stay in the country.


Who can book a chauffeur car?

If you're flying Virgin Atlantic Upper Class on an adult fare in J, D, C or I booking classes, you can enjoy a complimentary chauffeur car transfer (as well as other transfer options in London). If you've booked a discounted Upper Class ticket in another booking class, unfortunately complimentary transfers aren't included.

If you've made an Upper Class reward booking using your Flying Club miles it doesn't automatically come with complimentary ground transfers. You can use additional mileage to book them in most destinations though.

Codeshare flights are not eligible for ground transfers.


How do I book my transfer?

Just call our Upper Class team on 0344 742 4385 to book your chauffeur car, or 0344 412 4666 to book your limobike or Heathrow/Gatwick Express transfer in advance. If you've already checked in online, great. If not, please have your passport to hand so you can check in over the phone.

When you book you'll need to give:

  • your booking reference
  • the pick up and drop off addresses including postal/zip codes
  • your Flying Club number if you have one

For chauffeur car and limobike transfers, you'll need to give your contact number (such as an international mobile) for each of these addresses. We can't book your transfer without it.


Speed through the Upper Class Wing

Whizz through our Private Security Channel in the Upper Class Wing at London Heathrow Terminal 3. You'll beat the queues and enjoy more time at the Clubhouse.

More about our Private Security Channel


Where are chauffeur cars available?

Chauffeur driven car transfers are available to/from the following airports:

USA
Rest of the world Rest of the world
Atlanta Antigua
Manchester
Boston Bridgetown
Shanghai
Chicago
Cancun St. Lucia
New York (JFK)
Delhi  
New York (Newark)
Dubai  
Las Vegas
Gatwick  
Los Angeles
Grenada  
Miami
Heathrow  
Orlando
Hong Kong  
San Francisco
Jamaica  
Washington DC
Johannesburg  

(Please note that chauffeur car transfers are not available in Havana or Lagos)

Other options in London

In addition, you can also call our Upper Class team to book one of the following high speed transfer options in London:

  • Flights to/from Heathrow and Gatwick:
    "Limobike" a speedy motorcycle transfer that helps you avoid the Monday - Friday London traffic

  • Flights to/from Heathrow:
    The Heathrow Express, a high speed train to/from London Paddington
  • Flights to/from Gatwick:
    The Gatwick Express, a high speed train to/from London Victoria

  • Flights to/from Heathrow:
    You can also access the Upper Class Wing at London Heathrow in your own vehicle (we ideally need a minimum of two hours' notice).

    You can find out more on the Upper Class Wing page

Ground transfer booking information

When do I need to book my ground transfer?

We recommend you book your ground transport as soon as you book your ticket.

For chauffeur car transfers, at the latest, you need to book at least 12 hours before departure of the flight.

For the limobike in the UK it's 24 hours notice.

You can make changes to your transport details, as long as you notify us within the time limits above.

Contact numbers for ground transfer bookings

Locality Contact number
UK 0344 742 4385
USA 1 800 862 8621
Caribbean 1 800 744 7477
Hong Kong 852 2532 6060
Shanghai 8621 5353 4600
Delhi 1800 102 3000
Johannesburg 011 340 3400
Nigeria 02341 497 8660
Dubai 971 4 4060600

What's the range of the chauffeur car service?

Flights to/from Heathrow, Gatwick or Manchester
Any mainland UK destination within 75 driven miles

If you're connecting onto a Virgin Atlantic flight via Heathrow and Gatwick from any UK regional airport, 75 driven miles also applies to and from the departing/arriving airport.

Flights to/from a Virgin Atlantic destination in the US
Any mainland destination within 75 driven miles

Flights to/from Bridgetown, Antigua, Grenada, St Lucia or Tobago
Any address on the island in question.

Flights to/from Cancun
The following destinations, including Cancun Riviera (also known as Riviera Cancun), Riviera Maya (Mayan Riviera), Puerto Morelos, Playa del Carmen and the Cancun Hotel Zone (also known as Zona Hotelera).

Flight to/from Delhi
Any address in Delhi City, Gurgaon, Ghaziabad, Noida and Faridabad

Flights to/from Dubai
Any address in the UAE (limitations apply)

Flights to/from Havana
Chauffeur driven cars are not provided in Havana

Flights to/from Hong Kong
Any address on Hong Kong island or the mainland within Hong Kong SAR

Flights to/from Jamaica
Any address on the island
restricted to/from Montego Bay, Negril and Ochos Rios

Flights to/from Johannesburg
Any destination within 55 miles of the airport

Flights to/from Lagos
Chauffeur driven cars are not provided in Lagos

Flights to/from Shanghai
Any address in Pudong or Puxi.

Please be aware certain districts/ suburbs in PuXi require you to pay an extra fee in cash only:

  • JinShan
  • QingPu
  • FengXian
  • SongJiang

Where will my chauffeur wait for me?

For journeys to the airport, your driver will wait for you kerbside outside the main entrance to your building. The car will display a Virgin Atlantic sign. For journeys from the airport, you can collect your car as below:

Antigua
A Virgin Atlantic representative will meet you in the customs area.

Atlanta
A dedicated Virgin Atlantic chauffeur car greeter will meet you on the right-hand side when you leave the arrivals hall.

Boston
A Virgin Atlantic representative will meet you in the arrivals hall.

Bridgetown
A Virgin Atlantic representative will meet you in the customs area.

Cancun
Your driver will be holding a name board in the meeting point in Terminal 3 outside customs near Margarita Ville bar.

Chicago
Your driver will wait for you in arrivals with a name board.

Delhi
Your driver will be waiting for you as you leave the customs hall, near exit rows 5 and 6. They'll be holding your name on a Virgin Atlantic sign.

Dubai
A Virgin Atlantic representative will meet you at the Europcar/Virgin Atlantic limo desk in arrivals, after you leave the customs hall.

Gatwick
A Virgin Atlantic representative will meet you at the Virgin Atlantic limo desk in the arrivals hall.

Grenada
Your driver will wait for you in in the customs area with a name board.

Heathrow
A Virgin Atlantic representative will meet you at the Virgin Atlantic limo desk in the arrivals hall.

Hong Kong
A Virgin Atlantic representative will meet you at the Virgin Atlantic limo desk in the arrivals hall, counter B16.

JFK
A Virgin Atlantic representative will meet you at the limo desk in the arrivals hall.

Johannesburg
A Virgin Atlantic representative will meet you at the Virgin Atlantic podium in arrivals.

Las Vegas
Your driver will wait for you in arrivals with a name board.

Los Angeles
A greeter will meet you outside of the customs door, and will be standing by the large Upper Class sign. Your driver will then be called to kerbside by the concierge so that you don't have to walk to the garage. The car will be with you within 10 minutes.

Manchester
Your chauffeur will meet you when you arrive, holding your name on a board.

Miami
Your driver will wait for you in arrivals with a name board.

Newark
A Virgin Atlantic representative will meet you at the limo desk in the arrivals hall.

Orlando
Your driver will wait for you in the baggage claim area with a name board.

San Francisco
A Virgin Atlantic representative will meet you after customs.

Shanghai
A Virgin Atlantic representative will meet you at the limo desk in the arrivals area.

St Lucia
A Virgin Atlantic representative will meet you in the customs area.

Tobago
A Virgin Atlantic representative will meet you in the customs area.

Washington
A Virgin Atlantic representative will meet you after customs.

More information on chauffeur cars

Can I travel beyond the range of the free chauffeur driven car?

In the UK, US, Shanghai, Delhi and South Africa only, it's possible to arrange for the chauffeur driven car to take you beyond these ranges. Excess charges will apply, which we'll tell you about when you book your chauffeur driven car. You can pay these charges direct to the driver/chauffeur company using a credit card.

What if my chauffeur car is late picking me up?

If your car has not arrived within ten minutes of the agreed pick up time, you can call the relevant dedicated Limo Onsite Number 0344 871 5029 (local UK number) or 855 459 9472 (local US number). You'll be put directly through to the chauffeur car company.

If you have any other enquiries (other than your car not arriving on time) please call our Upper Class team on 0344 412 4666.

What if I'm late to the chauffeur car pick up point?

Again, call Virgin Atlantic on the telephone numbers listed in the 'Ground transfer booking information' section above.

The longest a chauffeur will normally be able to wait for you is 30 minutes beyond the agreed pick up time. If you call us and want the chauffeur to wait for more than 30 minutes, we'll try our best to, but it may not always be possible.

If you don't let us know within 30 minutes of the agreed pick up time, we'll have to assume that you no longer need your car. And we'll advise the chauffeur that their services are no longer required.

Where will my chauffeur car drop me off at the airport?

Your chauffeur car driver will drop you off at the Virgin Atlantic terminal, as close as possible to the Virgin Atlantic check in area. In Heathrow and Johannesburg if you're booked into a J, D, C or I booking class you'll be able to make use of our Drive Thru Check In facilities and check in directly from the car.

Chauffeur cars - special requests

Can I take other passengers in the car with me?
Yes, you can take up to two other people travelling to/from the same airport to/from the same address, up to the capacity of the car. That's as long as all your luggage fits safely in the boot.

Can I share my car with another eligible customer travelling in Upper Class from a separate address?

Yes, if the address is en route and the journey would be convenient for both of you. Pick up times may need to be adjusted. Please call the Upper Class team to arrange it.

Can I request child seats for my children?

Yes, as long as you provide 12 hours notice before the flight in question. If you request this any later, we'll do our best but can't guarantee we'll be able to provide them. Please note that in some destinations, for legal reasons we may not be able to carry your child unless you've booked a child seat.

Can I make other special requests such as for a larger car or ski racks, for example?

Special requests like these must be made at least 12 hours before the flight in question. We'll do our best to arrange your request but cannot guarantee in all cases.

Lost property in chauffeur driven cars

If you think you've left something behind in your chauffeur car please contact our Upper Class team on 0344 412 4666. They'll liaise directly with the car company on your behalf.

If we don't find the item, we can for insurance purposes provide you with an individual written confirmation that we've searched for it as you've described to us. Before asking us for this, please check with your insurer first as this 'confirmation of search', letter may not be sufficient proof of your loss. Our lost property handlers may charge for this service.

Arriving by your own private car or taxi

If you’re flying Virgin Atlantic Upper Class, or Delta One, we’ll invite you to take advantage of the Upper Class Wing by arriving in your own private car or taxi. Here’s how:

Call ahead for a fast, personalised experience

We want you to enjoy the best of what the Upper Class Wing can offer. So we encourage you to pre-arrange your arrival:

  1. Call our Upper Class team on 0344 412 4666 if you’re a Virgin Atlantic customer or 0808 145 3742 if you’re a Delta customer. You can do this between one month and up to two hours before your flight. If you’ve already checked in online, great. If not, please have your passport to hand so you can check in over the phone.
  2. You’ll need to give the team your full passenger information, flight, checked baggage, vehicle and arrival details. So it’s a good idea to leave plenty of time to give the team the info they need, especially if there’s a few of you travelling together.
  3. When you arrive at London Heathrow, ask your driver to turn left before the usual T3 drop off location, following the ‘Virgin Upper Class Wing’ sign.
  4. At the top of the ramp, ask your driver to park in one of the bays. 
  5. A member of our team will meet you with your boarding cards and bag tags, ready to finish check in. And then you can whizz through our Private Security Channel, straight to the Clubhouse. 

If you haven’t called ahead

If you haven’t been able to pre-arrange your arrival, you’re still welcome to enjoy the Upper Class Wing. However, the experience may be slightly less streamlined because we won’t have your details or documents ready for your arrival.

If you arrive at the Upper Class Wing in your own private car or taxi, please note:

  • Please arrive at the Upper Class Wing at least 50 minutes prior to departure (60 minutes for Delta customers)
  • The wing is for drop off only. There’s no parking. 
  • Maximum vehicle height is 4.4 metres, weight is 7.5 tonnes and length is 5.8 metres.
  • We can’t accept stretched chauffeur cars or oversized vehicles like Humvees.


Purple Parking

Want to leave your car at the airport? We’re working with Purple Parking to trial another simple, convenient way to enjoy the Upper Class Wing. You just book through our Upper Class team on 0344 412 4666 and they arrange the rest. If you’ve already checked in online, great. If not, please have your passport to hand so you can check in over the phone. Here’s how it works:

  1. You arrive at London Heathrow in your own car, then turn left before the usual T3 drop off location, following the ‘Virgin Upper Class Wing’ sign.
  2. At the top of the ramp, park in one of the bays.
  3. One of the Purple Parking team will take your car and confirm where and how you’ll pick it up when you arrive back at Heathrow. Then a member of the Virgin Atlantic team will take it from there. Simple.