Everything you
need to know
About us
The success of our business strategy requires us to build on our foundations by focusing on the business and leisure markets, and driving efficiency and effectiveness.
Our mission statement
Our mission state is simple, yet the foundation of everything we do here at Virgin Atlantic Airways...to embrace the human spirit and let it fly,
Our story
Virgin Atlantic is a major British success story. From our first leased jumbo to the UK's second largest long haul airline, we've come a long way, and there's still much more to do! Take a look at our story by clicking on the links below...
Back in the early 80s Richard Branson was probably best known for Virgin Records - the legendary record label that signed major names like the Rolling Stones, Janet Jackson and The Human League. In 1984, much to the horror of his directors, Richard announced to the world that a high quality, value for money airline would begin operating within three months. Three months, some licences, staff and an aircraft packed with celebrities later, Virgin Atlantic Airways was born. By the end of the decade we had flown over 1 million passengers and started shaking up services onboard by being the first airline to offer individual TVs to their business class passengers...
Founder of Virgin Atlantic, Richard Branson.
In 1992 Richard sold Virgin Music to Thorn EMI and invested the proceeds into Virgin Atlantic, improving on an already great service. In the same year we launched the first super economy service that went on to become our award winning Premium Economy. We spent most of the Nineties buying new planes, expanding our route network and generally breaking new ground in passenger service, both on the ground and in the air. In 1999 Richard sold a 49% stake in the company to Singapore Airlines valuing us at a minimum of £1.225bn. In the same year, for services to entrepreneurship Richard received a knighthood.
The noughties have proved exciting times...
In 2003 came the launch of Virgin Atlantic’s revolutionary Upper Class Suite, the longest and most comfortable flat bed and seat in business class.
The new Virgin Clubhouse at Heathrow opened in March 2006. Amongst the many unique features of the flagship lounge are a cocktail bar, a hair salon, a Cowshed spa, a brasserie and a games room.
In 2007 came the launch of Virgin Atlantic's brand new check in facilities at Heathrow Terminal Three. For Economy and Premium Economy passengers Zone A is now wider, brighter and more spacious, enabling passengers to check-in at kiosks in a faster and more stress-free way. For Upper Class passengers, came the Upper Class Wing, which offers a private security corridor so passengers can speed through the terminal to the Clubhouse quicker than ever before.
In 2008 we operated a pioneering biofuel demonstration with Boeing and engine manufacturer GE Aviation on a 747 between London and Amsterdam. This was the world's first flight using biofuel by a commercial airline. Virgin Atlantic has also ordered 15 of the 787-9 Dreamliners which burn around 27% less fuel per passenger than the A340-300, the aircraft it will replace in the Virgin Atlantic fleet.
Our awards
We've been winning awards since 1986 and we're honoured to receive them! Take a look at a selection of our awards below...
Awards 2013
Online Retail Awards
- Winner of the coveted ORA Prix d'OR (top accolade)
- Best Leisure & Travel Website
World Travel Awards 2013
- Our London Heathrow clubhouse lounge, crowned winner of Europe's leading airline lounge 2013
BIMA Awards 2013
- Commended - Website User Experience
Digital Impact Awards
- Bronze - Best use of digital in the travel and leisure sector
Awards 2012
Chartered Institute of Marketing's Travel Industry Group Awards
- Travel Brand of the Year
- Campaign of Year
- Best TV Commercial
- Best Press Campaign (Upper Class)
- Best Website (VSFlyinghub – our global trade website not VAA.com)
- Best Brochure - Little Red Book – our interactive online Flying Club brochure
Travolution Awards
Awards 2011
Airline Passenger Experience Association (APEX) Passenger Choice Awards
Conde Nast Traveller Readers’ Travel Awards
- Best Long-Haul Leisure Airline
CIMITG Awards
- Brand of the decade- Virgin Atlantic
Treasury Today Adam Smith Award
- Harnessing the Power of Technology
Ultra Travel Awards
- Best Cabin Crew
- Best Airport Lounge
Travolution Awards
HolidayExtras.Com Customers’ Awards
- Best Airline for travelling with children
- Best Airline for disabled passengers
Group Leisure Awards
Cool Brands
- Winner of Travel General category
Travel Choice Awards
- Airline of the Year to North America
British Travel Awards
- Best Economy Class Airline
- Best Airline Customer Service
Awards 2010
The Travel Agent Choice Awards 2010
- Best Scheduled Airline - Transatlantic
- Best Scheduled Airline - Carribean
The World Travel Awards 2010
- Leading Transatlantic Airline
The 2010 British Travel Awards
- Best Business/First Class
- Best Scheduled Airline - Long Haul
- Best airline of the year
- Best Economy Class airline
Awards 2009
OAG Travel Industry Awards 2009
- Best Airline Based in Western Europe
- Best Transatlantic Airline
2009 British Travel Awards
- Best Business/First Class
- Best scheduled Airline - Long haul
Holidays Extra's Customer Awards
World Travel Awards 2009
- Leading Transatlantic Airline
- Leading Travel Commercial
CoolBrands
The 2009 Zagat Airline Survey
- International Airline for Inflight Entertainment
- No.1 - Best Frequent Flyer Programme
Conde Naste Business Travellers Awards 2009
- Best Transatlantic Business Class
Business Travellers Awards
- Best Premium Economy Class
- Best Airport Lounge
Conde Nast Traveller Readers Travel Awards
- Favourite Long Haul Airline
Sunday Times Travel Magazine Readers Awards 2009