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What you need to know

Flying Co Terms and Conditions


This section explains the relationship between Virgin Atlantic Airways Limited, and you.

It sets out the roles and tasks for you and also covers legal issues such as limitations on our liability and exclusions of responsibility. These Terms & Conditions are in addition to your statutory rights, and do not affect those rights.

General

1.1 Flying Co (the 'Programme') is a corporate loyalty programme offered by Virgin Atlantic Airways Limited, a company incorporated under the laws of England whose registered office is at Company Secretary, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. In these Terms & Conditions 'we', 'our' and 'us' means Virgin Atlantic Airways Limited. 'You' and 'your' means any corporate entity or organisation participating in the Programme.

1.2 Please read these Terms & Conditions carefully since they govern our relationship with you in respect of the Programme. By participating in the Programme, you are deemed to have read, agree to and accept to be bound by these Terms & Conditions and our General Conditions of Carriage.

1.3 These Terms & Conditions set out the relationship between us and you and govern the way in which you may earn credits ('Miles') and spend them for rewards ('Rewards') under the Programme. All Flying Co accounts must be managed by a Flying Co Administrator ('Flying Co Administrator') and a Secondary Contact ('Secondary Contact').

1.4 Please note that additional restrictions and requirements may apply to a particular Reward or methods of earning Miles as set out on the Flying Co website at www.virginatlantic.com/flyingco (opens in a new window).

1.5 Please be aware that these Terms & Conditions include limitations on our liability, our obligations relating to the Programme, and certain exclusions of responsibility.

1.6 These Terms & Conditions may be varied only by us and amendments to these Terms & Conditions may be made on the Flying Co website from time to time. Please double check to ensure that you are referring to the most up to date edition of the Terms & Conditions when participating in the Programme.

Membership

2.1 Your membership of the Programme shall be for an initial period of twelve (12) months ('the Current Contract Period') starting from the day of the month on which we receive your completed Flying Co application and continuing to the last day of the same month the following year. For example, if you were to join Flying Co on 17 April 2016, your membership would run until 30 April 2017.

2.2 To join Flying Co, you must have at least two active employees who travel on your behalf on business ('Traveller[s]'). You will be able to redeem Flying Co Miles earned by Travellers against Rewards for use by Travellers conducting business on your behalf. At your discretion you may also allow Travellers to redeem Rewards for their personal use.

2.3 Participating Travellers must be at least eighteen (18) years old, an employee of the company who holds the Flying Co account, and a member of our individual loyalty programme, Flying Club, where the Flying Club account is linked to the Flying Co account.

2.4 Your membership shall be subject to the provisions contained in these Terms & Conditions.

2.5 To apply for membership you must enrol online through the Flying Co website at www.virginatlantic.com/flyingco (opens in a new window), or call your local Flying Co office. Upon completion of enrolment you will be allocated a Flying Co membership number and a Deal Code to be used for administration purposes.

2.6 We retain absolute discretion to accept or reject any application for membership for whatever reason, or suspend any membership account in the event of irregular or suspicious transactions or for any other reason.

2.7 Companies can hold only one Flying Co account at any time. Miles cannot be transferred between Flying Co accounts, or between Flying Co and Flying Club accounts.

2.8 If more than one account number has been assigned to you in error, you must inform us immediately.

2.9 We retain the right to terminate your membership in the event of any breach by you of these Terms & conditions. Any Reward booking made by you either before or after the date of breach will be subject to review, and possible cancellation, by us.

2.10 Travel agencies, wholesalers, consolidators and other sellers or bookers of travel are not eligible for Flying Co.

2.11 While taking part in Flying Co, you are not entitled to any other sales incentive, corporate deal or discount from us or any associated parties (including the American Express Corporate Loyalty Programme). If at any time we discover that you already have a corporate deal, we reserve the right to terminate your membership of the Flying Co programme and any Miles in the account shall be forfeited.

2.12 When managing the Flying Co account, the Flying Co Administrator and Secondary Contact shall not be eligible to earn bonus miles, offered as part of Flying Club 'Miles More Friends' offer. Any miles credited via this means will be removed and can result in the applicable Flying Club and Flying Co accounts being closed.

2.13 Flying Co accounts must be set up as the registered Company's name and at the registered business address.

Administrator and Secondary Contact

3.1 Your company should nominate a Flying Co Administrator and Secondary Contact to handle communications with us in respect of the Flying Co Programme. The Flying Co Administrator should make sure all Travellers are enrolled in both our individual loyalty programme, Flying Club, and in Flying Co, and that they know, understand and accept these Terms & Conditions. The Flying Co Administrator must have the express permission of the Traveller before enrolling them in Flying Club.

3.2 It is the Flying Co Administrator's responsibility to update your account details as soon as possible when the status of any of your Travellers changes. At any time Travellers can be added, or deleted online if any Travellers leave your company.

3.3 The Flying Co Administrator should ensure that whomever is making the flight booking inserts the Flying Club membership numbers of the Travellers into each booking.

3.4 You must also nominate a Secondary Contact who will have access to the administration of the Flying Co account and who will handle communications in the absence of the Flying Co Administrator. The Secondary Contact will be copied in on all relevant Programme communications, including those that require their inclusion for security purposes. We reserve the right to suspend your Flying Co account if you do not wish to provide a Secondary Contact.

3.5 The Flying Co Administrator should complete the enrolment process. By doing so they confirm that:

  • they have the authority to apply for membership on your behalf
  • you accept these Terms & Conditions
  • you are located and registered in the country in which you are a member of Flying Club
  • your Travellers are resident in the country in which they are members of Flying Club
  • your Travellers give permission for information on their business travel to be reported back to the Flying Co Administrator and Secondary Contact.

3.6 The Flying Co Administrator or Secondary Contact can be changed at any time, by either the original Flying Co Administrator or Secondary Contact, via the Flying Co website at www.virginatlantic.com/flyingco (opens in a new window).

General Reward Points

4.1 All Flying Club Terms & Condtions apply to individual members' Flying Club accounts.

4.2 You can redeem your Flying Co Miles against different Rewards as set out on the Flying Co website at www.virginatlantic.com/flyingco (opens in a new window) (opens in a new window) or as otherwise notified to you. Rewards are provided by us or through various organisations working with us to provide the Programme ('Reward Partners').

4.3 Only the Flying Co Administrator or Secondary Contact can initiate Reward claims and authorise redemption of Flying Co Miles and Rewards for the use of your employees.

4.4 You may claim Rewards listed on our website, as amended from time to time, only once sufficient Miles have been credited to your account.

4.5 To verify a Reward claim we will check the number of miles in your Flying Co account when you book.

4.6 The Flying Co Administrator and Secondary Contact can see details of all Flying Co Reward bookings online.

4.7 Virgin Atlantic Reward Flight redemptions (except Reward Upgrades) can be made online at www.virginatlantic.com/flyingco (opens in a new window) (opens in a new window). All other rewards can be booked by calling the Flying Co helpline.

4.8 Flying Co Miles are valid for redemption at any time during the Current Contract Period. If membership is renewed, all accumulated Miles are valid until such point that membership is not renewed or is terminated in accordance with clause 2.6, at which point Miles are valid for a further twelve (12) months after the date your membership comes to an end.

4.9 Please request, book and deal with any changes for Rewards directly with us via the Flying Co helpline. Otherwise reservations may be cancelled and Travellers denied the Reward, without compensation.

4.10 Flying Co Miles and Rewards cannot be combined with, or added to, personal flying club miles and rewards and cannot be used in conjunction with any other scheme or promotional offer.

4.11 The sale, barter or purchase of Flying Co Miles or Rewards is prohibited, except in the instance of Rewards being offered as prizes by you through staff raffles. If you do not comply with this condition we may terminate your membership of Flying Co and any Miles in your account will be forfeited.

4.12 We reserve the right to discontinue partner Rewards at any time. We shall endeavour to give reasonable notice to all Flying Co Administrators and Secondary Contacts online before the Reward is discontinued but are not responsible for the actions or inaction of our Reward Partners.

4.13 The provision of Rewards is, with the exception of VAA Reward Flights, Reward Upgrades and Reward Chauffeur Transfers (as defined in clause 6), the responsibility of the relevant Reward Partner and in seeking to assist in the resolution of any dispute or complaint, we assume no liability in respect of the subject matter of that dispute or complaint.

 

Earning Flying Co Miles

5.1 Flying Co Miles may be earned from the day of completed enrolment in the Programme.

5.2 Flying Co Miles may only be earned on all fares for travel on Virgin Atlantic, in the following booking classes ('Qualifying Flights'):

Upper Class J,C,D,I,Z
Premium Economy W,S,H,K
Economy Y,B,R,L,U,M,E,Q,X,N,O

Flying Co Miles cannot be earned on any Virgin Atlantic codeshare flights.

5.3 Miles will be issued only for flights actually flown by the Traveller and will be based on the class of ticket paid for and will not reflect any complimentary upgrades.

5.4 Details of any mileage earned on Virgin Atlantic Qualifying Flights should appear on your account within seven (7) days of travel. You will need to save evidence of your mileage entitlement until the Miles appear in your account. We may, at our sole discretion, determine whether any purported evidence you attempt to rely upon is sufficient. If any activity has not been added to your account within seven (7) days of travel, requests for retrospective Flying Co Miles must be made within six months of the Qualifying Flight. Flying Co miles will only be awarded on qualifying flights taken after the date of enrolment into Flying Co, and after the date that the traveller was linked to the company's Flying Co account.

5.5 The Traveller's personal Flying Club membership is not affected in any way by Flying Co, Travellers will continue to earn Flying Club miles on their Flying Club account.

5.6 Flying Co Miles can only be used by your employees. They cannot be pooled or assigned to subsidiary companies or passed to any other any corporate entity or organisation (even in the event of a merger or acquisition) without our prior written consent.

5.7 Reward Flights, or any other Rewards (claimed through Flying Co or Flying Club) do not earn Flying Co Miles or Flying Club miles.

5.8 All current Flying Club Partner Terms and Conditions apply, including and not limited to the full booking Terms and Conditions. All Flying Co hotel, car hire and parking earning will be credited at 10% of Flying Club partner earning, excluding any promotional miles and bonuses, which will not apply. All Travel Plus Flying Co earning will be credited at 20% of Flying Club earning. As per Flying Co earning for Virgin Atlantic flight activity, miles will be credited to the Flying Co account, only where the Flying Club member account is linked to the Flying Co account.

Redeeming Flying Co miles

6.1 Reward Flights

6.1.1 All mileage levels are for a free return ticket excluding passenger taxes, duties, fees, charges and surcharges, which will be charged to and payable by each traveller. The amount of these is subject to change.

6.1.2 Reward Flights can be taken to and from our flight destinations ('VAA Reward Flights'), subject to their published route schedules. Open jaw travel (i.e. outbound travel to one destination and inbound via another destination covered in the Programme) is permitted on a round trip journey using a VAA Reward Flight. The amount of Miles required shall be split evenly between the mileage levels charged for travel to both destinations.

6.1.3 Flight schedules are subject to change without notice.

6.1.4 Once reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of GBP 30 for changes to international flights originating in the UK, US$ 50 for changes to international flights originating in the US or local currency equivalent of US$ 50 for changes to flights originating in any other region. Once tickets for a Reward Booking are issued, no name changes are allowed. If for any reason a flight reward is cancelled outside 24 hours of departure, 100% of the Miles will be re-credited to the Flying Co account.

A cancellation fee of £30 for changes to flights originating in the UK, US$50 for changes to flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region will apply. If for any reason a flight reward is cancelled within 24 hours prior to departure, no Miles will be refunded and no fee will be charged. If you change the original travel date (within 24 hours of departure) and later decide to cancel your flights, you will forfeit the mileage used for the reward. Once travel has commenced Miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in case of no-show.

6.1.5 Upper Class Reward Flights do not include a Chauffeur Transfer or other ground transfer options. However, these are available for additional Flying Co Miles. Please see clause 6.3 and 6.5 for conditions.

6.1.6 Outbound travel on Reward Flights must be completed within twelve (12) months of the booking date for VAA Reward Flights.

6.1.7 In the event that any of our flight programme or operations are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected Reward Flights booked will be honoured. Miles for any such Reward Flights booked but not honoured will be reinstated to your account. If we are able to transfer the Reward Flight to another airline, travel will be for economy/coach class only, subject to availability. In this instance, no Miles will be refunded to your account.

6.1.8 Round trip VAA Reward Flights must be completed within twelve (12) months of the outbound travel date.

6.1.9 The Flying Co Administrator or Secondary Contact can spend Miles online for VAA Reward Flights by visiting the Flying Co website at www.virginatlantic.com/flyingco (opens in a new window). This applies for one way or round trip Virgin Atlantic Reward Flights and excludes Reward Upgrades and Reward Chauffeur Transfers.

6.1.10 Seats are allocated for Flying Club/Flying Co Rewards Flights on each Virgin Atlantic aircraft. However, the number of seats available varies by season and day of the week. It may be possible that the Flying Club/Flying Co seat allocation is fully booked when there is availability in other classes.

6.1.11 If you exchange Miles for an Upper Class Reward Flight ticket or Reward Upgrade you are not entitled to complimentary ground transfers. However, you may spend an additional 17,500 Miles for a single journey in conjunction with the purchase of an Upper Class Flight Reward either to or from the airport. For full details, refer to clause 6.3.

6.2 Reward Upgrades

6.2.1 To upgrade using Flying Co Miles, you must first purchase an applicable Economy or Premium Economy fare booked in a qualifying fare level as set out in clause 6.2.6. Mileage for upgrades vary by cabin and route. Full details can be accessed on the Upgrades page.

6.2.2 The Flying Co Administrator/Secondary contact must request a Reward Upgrade by calling your local Flying Co helpline. If the Reward Upgrade is available at the time of request, the miles will be redeemed from the Flying Co account and the upgrade will be actioned immediately. If availability is not present at the time of the request, authorisation will be entered into the booking to allow the relevant airport to process the upgrade on the day of departure, subject to availability. Checking in online does not guarantee the Reward Upgrade.

6.2.3 Reward Upgrades are subject to availability.

6.2.4 Reward Upgrades cannot be used in conjunction with any promotional fare or discount

6.2.5 Qualifying fare levels for reward upgrades:

Wrapper table
Country of fare origin
Economy
Premium Economy
Upper Class
(Companion only)
UK
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
Caribbean
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
USA
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
Mexico
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
Hong Kong
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
China
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
South Africa
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J
Nigeria
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J, D*
India
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J, D*
United Arab Emirates
Y, B, R, L, U, M, U, M, E, Q, X
W, S, H
J

* For journeys Lagos to the USA and Delhi to USA, Virgin Atlantic published Upper Class fares booked in D class are eligible. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT eligible.

Qualifying fare levels for Economy to Premium Economy upgrades and Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions).

Only published adult fares in the below booking classes are eligible:

  • Any Economy fares booked in Y or B class are eligible including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
  • Only Virgin Atlantic published Economy fares booked in R, L, U or M class are eligible. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT eligible.

Qualifying fare levels for Premium Economy to Upper Class upgrades and Premium Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions).

Only published adult fares in the below booking classes are eligible:

  • Any Premium Economy fares booked in W class are eligible including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
  • Only Virgin Atlantic published Premium Economy fares booked in S, H or K class are eligible. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT eligible.

6.2.6 Qualifying fare levels for Reward Upgrades are correct at time of going to print. As qualifying fare levels may vary from time to time, please check at time of booking.

6.2.7 Miles will be issued only for flights actually flown by the Traveller and will be based on the class of ticket paid for and will not reflect and Reward Upgrades.

6.3 Reward Chauffeur Transfers

6.3.1 Reward Chauffeur Transfers are available between London Heathrow or Gatwick and any UK mainland destination within 75 driven miles. Chauffeur driven car transfers are only available in the UK.

6.3.2 The Reward Chauffeur Transfers should be requested at the time of booking, subject to availability. Any applicable toll fees are included in the above mileage. This service is not available if you cancel your Virgin Atlantic flight for personal reasons or change to another airline. We reserve the right to withdraw this service at any time.

6.3.3 Reward Chauffeur Transfers are only valid for the date and service on the Reward voucher issued.

6.3.4 Reward Chauffeur Transfers must be booked at least three (3) working days in advance. Please contact the Flying Co helpline to check availability within this time.

6.3.5 Reward Chauffeur Transfers are only available when booking an Upper Class VAA Reward Flight.

6.3.6 Separate Terms & Conditions apply. For full details, please ask at time of booking.

6.4 Reward Clubhouse Invitations

6.4.1 Reward Clubhouse Invitations are valid for twelve (12) months from the date of issue and provide travellers with access to our Clubhouses specified below.

6.4.2 Reward Clubhouse Invitations can be used at the Virgin Atlantic Clubhouse at Heathrow, Gatwick, JFK or Newark.

6.4.3 Reward Clubhouse Invitations can be redeemed for 10,000 Flying Co miles per invitation. One (1) Reward Clubhouse Invitation per traveller is required for each Clubhouse visit.

6.4.4 Reward Clubhouse Invitations are only available to Virgin Atlantic passengers.

6.5 Reward Eurostar Tickets

6.5.1 Reward Eurostar Tickets are only valid for the date and service marked on the ticket.

6.5.2 Reward Eurostar Tickets can be used from London St Pancras or Ashford to Paris, Brussels or Disney Land ® Resort Paris. Bookings must be made at least fourteen (14) days before departure and no more than eleven (11) months in advance. Once the reward is confirmed to you, we'll send you the tickets on Virgin Atlantic airline stock which you must present for exchange to a valid Eurostar ticket at the appropriate Eurostar ticket office not less than 1 hour prior to departure. Eurostar - Authorised Ticketing Offices:-

  • London St Pancras Eurostar, Concourse, International Terminal 
  • Ashford International (Kent) Eurostar, Concourse, International Terminal 
  • Paris (Gare du Nord) SNCF/Eurostar (Mezzanine Level) 
  • Brussels (Gare Midi/Zuid) SNCB/Eurostar, Concourse, International Terminal 

a) As there are no facilities for passengers to exchange Airline Tickets for Eurostar Tickets at Marne La Vallee Chessy (Disneyland Paris), passengers must exchange their airline ticket at Paris (Gare du Nord) in advance.

If a passenger fails to present an airline ticket for exchange as outlined above, the Eurostar Partner Railways shall accept no liability to the passenger, if such failure results in the passenger being unable to travel at the date and time booked or at all.

b) Passengers who arrive at any Eurostar ticket office without a reservation will be accommodated on the first train(s) with availability meeting the requirements/restrictions of the passengers Airline Ticket.

6.5.3 Once confirmed, no changes, refunds or cancellations are permitted.

6.5.4 You may carry without charge up to 2 suitcases or rucksacks plus one small piece of hand luggage per person. Additional items will be charged at the excess baggage rates applicable at the time of travel. There are luggage racks available in all coaches. Unlike an airport, there is no formal 'checking' of baggage and the individual passenger must carry on board baggage.

6.6 Combi Fares

6.6.1 Flying Co miles cannot be combined with an Upper Class one-way fare.

6.6.2 Flying Co members may use a one-way upgrade if the published sector is a qualifying Premium Economy or Economy booking class (subject to availability).

6.6.3 Combi Fares may be booked in any of the following qualifying classes:
Premium Economy: W, S, H, K
Economy: Y, B, L, M, Q, X, N, O

6.6.4 Changes to bookings will be subject to the normal rules of the published fare, and subject to the normal charges.

6.6.5 Cancellation prior to departure will be subject to the normal rules of the published fare. If cancelled 7 days prior to departure 75% of miles will be refunded. Within 7 days, miles are non-refundable.

6.6.6 Cancellations post departure will be subject to the normal rules of the published fare. Miles are non-refundable.

6.6.7 Please note if the Flying Co mileage leg is cancelled the remaining leg will be recalculated as a one-way published fare.

6.6.8 Miles and tier points will be earned on the published fare leg of your journey. The Flying Co mileage leg will not earn miles or tier points.

 

Rewards Limits and Exclusions

7.1 Rewards are subject to availability and capacity controls. We and our Reward Partners reserve the right to limit the number and nature of Rewards available, and prohibit their use on certain days.

7.2 Travellers may be asked to show personal and company identification at any time during Reward use.

7.3 Rewards may be subject to the Terms & Conditions of the relevant Reward Partner. Copies of such additional Terms & Conditions are available on request. These may include special restrictions so that such tickets or confirmations may be non transferable and non refundable.

7.4 Flying Co Rewards may not be combined or used with any other promotional offer, including discount coupons, free travel certificates, premium offers, or any other promotional fares. Miles cannot be passed to the 'Make a Wish' charity.

Account Statements

8.1 The Flying Co Administrator and Secondary Contact can access the statement online at any point, which will show Flying Co Miles earned and redeemed in the previous month, and up to three (3) months previously.

8.2 Please allow up to seven (7) days for any transactions to show on your account statement.

8.3 If you have a statement query, please call the Flying Co helpline. Flying Co Miles may be earned from the day of completed enrolment in the Programme. Any account discrepancies must be notified to us within 180 days of the date on which relevant Miles are claimed to have been earned, or such Miles will be forfeited.

Changes

9.1 We reserve the right to change, replace, modify, temporarily suspend, terminate or cancel your membership and/or any aspect of the Terms & Conditions with immediate effect and at any time upon notice and regardless of the amount of Flying Co activity you have undertaken. This means that regardless of the amount you participate in the Programme, your right to accumulate Miles and claim Rewards may be altered or terminated at any time.

9.2 In particular, we reserve the right to among other things, modify the Programme rules (including allocation of Miles and availability of Rewards), exclude discount fare levels, rates and/or tariffs from mileage credit and raised level of credit miles or change rates of redemption of Miles required to redeem Rewards at any time. The above list is not exhaustive.

9.3 Any Reward Partner may withdraw from the Programme at any time or change their terms of business and terms of supply of goods and services. The changes are entirely beyond our control, so we cannot guarantee that any Reward Partner will continue to participate in the Programme or offer Rewards, nor can we guarantee the continued availability of any particular method of gaining Miles or any particular Reward. We will not provide compensation or any substitute Reward in the event that a third party supplier withdraws from the Programme. Whenever practical, we will give you notice of Reward Partners who have withdrawn from the Programme, or of any other change in the method or rate of earning Miles, or any change in the number of Miles required to obtain Rewards.

9.4 For the avoidance of doubt, we may terminate the Programme immediately if required to do so or by law, or if in our opinion we believe it is desirable as a result of any change in the law or for any other reason.

Notices

10.1 If you or your Travellers do not comply with these Terms & Conditions or our General Conditions of Carriage, or you or your Travellers misrepresent any information provided to us, your participation in the Programme may be terminated, and all Rewards and Flying Co Miles forfeited.

10.2 Violating any of these Terms & Conditions may result in prosecution and liability for damages, litigation and related costs.

10.3 If you wish to terminate your membership, please send a request in writing on your company letterhead, signed by the Flying Co Administrator or Secondary Contact. Please give thirty (30) days notice.

10.4 Upon termination, all your rights with regards to Flying Co will cease. All Flying Co Miles must be redeemed within twelve (12) months of the termination.

10.5 If your account is migrated to a corporate deal, all Flying Co Miles must be redeemed within twelve (12) months of the migration.

10.6 We may refuse to issue Miles or process Reward redemptions if we believe there has been fraud, breach or failure to fulfil any of these Terms & Conditions or other current restrictions or requirements. Any breach of these Terms & Conditions or other requirements contained on the Flying Co website or in any other Flying Co publication may result in denial of travel and/or redemption of Rewards and cancellation of all Miles, Rewards and Programme membership.

10.7 Any notice or statement under these Terms & Conditions is deemed to have been 'given' forty eight (48) hours after posting by first class prepaid mail, or if by fax or email, on the day the notice is sent, provided that in the case of fax, the sender has a valid successful confirmation transmission receipt.

Taxation and Charges

11.1 Reward Flights are subject to the usual passengers taxes, fees, charges and surcharges, which are subject to change. You or the Traveller must pay these.

11.2 It is your responsibility to satisfy yourself as to the taxation of any Flying Co Miles and Rewards. Liability to tax may arise if Flying Co Miles are earned by a Traveller in connection with that Traveller's employment. We are not responsible for any tax liability that you may incur through your membership of Flying Co and the redemption of Rewards.

Confidentiality and Data Protection

12.1 You must not disclose to any third party the contents of these Terms & Conditions, nor any confidential information received through Flying Co, without our prior written consent.

12.2 We will not allow your name and address or those of your Travellers to be used by unaffiliated organisations. However, we reserve the right to inform you about other products and services we offer.

12.3 We reserve the right to audit your Flying Co account to check it complies with these Terms & Conditions. We do not have to notify you if we plan to do this.

12.4 On quoting your membership number to one of our representatives, you shall be consenting to the following: the supply of your data and for the avoidance of doubt the data of your Traveller's data to other departments, other Virgin branded companies, associated Virgin companies, flyingco. Reward Partners and third party suppliers or data processing agents; the transfer of your data to countries outside the EAA; and the supply of your data to immigration and customs authorities. Your company data will be processed only for the following purposes:

Purpose 5 Administration of Membership Records
Purpose 7 Advertising, Marketing & Public Relations For Others

As documented on Virgin Atlantic Airways' Data Protection Notification. (Registration number Z5114697). By participating in the Programme, you agree to make your Travellers aware of the provisions of this clause 12.4 and the purposes for which we shall use their data.

12.5 This data may be in respect of information that you have provided to us on applying for membership; services you have received; or travel arrangements made with us. In addition, data processing may also include the processing of 'sensitive' information e.g. racial or ethnic origin, religious beliefs or medical conditions. By accepting our Terms & Conditions through submitting your application for Flying Co membership, you shall also be demonstrating your consent to the processing of any sensitive data.

12.6 If you or your Travellers do not consent to the processing of your data as set out in this clause, in whole or in part, then you should write to the following address to inform us of your wishes:

The Data Protection Officer
Virgin Atlantic Airways Limited
The Office
Manor Royal
Crawley RH10 9NU

12.7 If you or your Travellers would like to view the data stored in relation to the terms of your membership or details of transactions effected in your account, then please send this request in writing to The Data Protection Officer at the above address. A GBP 10 fee may be payable to us to process this request.

 

Successors and Assigns

13.1 You may not assign your rights or delegate your duties under these Terms & Conditions without our prior written consent. These Terms & Conditions are binding on the lawful successors of each party.

Liability

14.1 We shall not be liable for any loss, delay, damage or injury which occurs in connection with the use or redemption of any Reward provided under the Programme save that we do not seek to exclude liability for death or personal injury caused by our negligence. Any responsibility for such loss, delay, damage or injury shall be solely that of the Reward Partner providing the Reward. By agreeing to these Terms & Conditions, you waive to the fullest extent permissible in law any claim you may have against us, in respect of such loss, delay, damage or injury.

14.2 Partner Rewards are provided by independent suppliers, and we make no guarantees, warranties or representations of any kind for them.

14.3 Unless stated otherwise, our standard booking conditions and General Conditions of Carriage apply to all reservations and flights. A copy of these is available on request.

14.4 We are not responsible for any consequences resulting from travel plans that are disrupted, changed or cancelled, for whatever reasons, including (but not limited to) weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, or any other circumstances beyond our control.

14.5 Our responsibility for negligence, breach of contract or any other matter is limited to reimbursing your account with Flying Co Miles equal to those redeemed for the Reward in connection with which the matter arose.

14.6 While every effort has been made to ensure all the information in these Terms & Conditions and other Flying Co publications is correct, we are not responsible for any printing or typographical errors, or any consequences from them.

14.7 Product design and specification is subject to change in line with our ongoing design and development policy. All information contained on our website www.virginatlantic.com is correct at March 2006.

Rights of Third Parties

15.1 A person who is not a party to these Terms & Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms & Conditions. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

Law and Jurisdiction

16.1 These Terms & Conditions are governed by and construed in accordance with English law. You agree to submit to the non-exclusive jurisdiction of the English courts.