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IN DETAIL...

Offering the lowest fare available

Notifying customers of known delays, cancellations and diversions.

Delivering baggage on time

Allowing reservations to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation has been made.

Provide prompt refunds where due

Assisting and enabling customers with Special needs

Meeting customers essential needs during lengthy tarmac delays

Handling flight oversales

Disclosing cancellation policies and other information

Notifying customers in a timely manner of changes to travel itineraries

Ensuring responsiveness to customer complaints

Identifying the services provided to mitigate passenger inconvenience resulting from flight cancellations and misconnections

The Small Print


ASSISTING AND ENABLING CUSTOMERS WITH SPECIAL NEEDS

We are committed to meeting the needs of all our customers with disabilities. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort.

We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel.

You can find out more about the services we offer for passengers with special needs by visiting the passenger mobility section on this site. Individual travel requirements can also be discussed directly with our Special Assistance Department.
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Passengers aged 12-15 travelling alone must contact reservations to make a booking

Children must be aged 2-11 at the time of travel

Infants do not occupy a seat

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