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IN DETAIL...
Offering the lowest fare available
Notifying customers of known delays, cancellations and diversions. Delivering baggage on time Allowing reservations to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation has been made. Provide prompt refunds where due Assisting and enabling customers with Special needs Meeting customers essential needs during lengthy tarmac delays Handling flight oversales Disclosing cancellation policies and other information Notifying customers in a timely manner of changes to travel itineraries Ensuring responsiveness to customer complaints Identifying the services provided to mitigate passenger inconvenience resulting from flight cancellations and misconnections The Small Print IDENTIFYING THE SERVICES PROVIDED TO MITIGATE PASSENGER INCONVENIENCE RESULTING FROM FLIGHT CANCELLATIONS AND MISCONNECTIONS
Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status pages as soon as we know about them. In addition, where possible we will notify you by sending you a text or e mail message providing you give us your mobile phone number or e mail address at the time you make your booking or via manage my booking.
If you are already at the airport when a flight is cancelled we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. 
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