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The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away!

Otherwise you can telephone us or email us your enquiries.

If you've got a compliment or a complaint about a recent flight, the best bet is to get in touch with our Customer Relations team.

MISSING OR DAMAGED BAGGAGE

If your bag did not arrive at your destination and you reported it to airport staff in the baggage hall, then please call our baggage tracing team for further assistance.

If your baggage has been damaged, then please making a baggage claim immediately.


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Passengers aged 12-15 travelling alone must contact reservations to make a booking
Children must be aged 2-11 at the time of travel
Infants do not occupy a seat
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