Skip to content
Home
>
Book Flights and More
> Conditions of carriage
You are in the
United Kingdom site
United States site
Australia site
Caribbean site
China site
Europe site
Hong Kong site
India site
Indian Ocean site
Japan site
Kenya site
Nigeria site
South Africa site
UAE site
Special Offers
Book Flights and More
Flight Connector
Innovation Zone
Book Flights
Group Travel Information
UK Airport Transfers
Conditions of carriage
At the Airport
Flight Times
Manage Your Flights
What's Onboard
Where in the World
Flying Club
Passenger Information
Corporate and Trade
Cargo
Engineering
Customer Relations
All About Us
Search
CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE
We've split our Conditions of Carriage into sections to make it easier to use, simply click the most relevant link below to get started (please note, the Conditions of Carriage will appear below these links).
Most recent revision: Revision 18, 01 March 2010.
Article 1 - What Particular Expressions Mean in these Conditions
Article 2 - Applicability
Article 3 - Tickets
Article 4 - Fares, Taxes, Fees and Charges
Article 5 - Reservations
Article 6 - Check-In and Boarding
Article 7 - Refusal and Limitation of Carriage
Article 8 - Baggage
Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding
Article 10 - Refunds
Article 11 - Unacceptable Conduct Aboard Aircraft
Article 12 - Arrangements for Additional Services
Article 13 - Administrative Formalities
Article 14 - Successive Carriers & Codeshare Services
Article 15 - Liability for Damage
Article 16 - Time Limits for Baggage Claims, Processing of Baggage Claims, and Time Limits for all Actions for Damages
Article 17 - Other Conditions
Article 18 - Interpretation
Please be aware that this form may contain dynamic elements that, when changed, may alter the contents of other fields in the form.
BOOK FLIGHTS
Updating the following field will cause Return Departure dropdowns to be updated.
Round Trip
One Way
From
Updating the following field will cause Outward Arrival dropdown to be updated.
Aberdeen
Adelaide
Albany
Amman
Amsterdam
Antigua
Barbados
Beijing
Beirut
Belfast
Boston
Brisbane
Canberra
Cape Town
Chicago
Cleveland
Cuba Havana
Delhi
Detroit
Dubai
Dublin
Durban
East London
Edinburgh
Glasgow
Gold Coast
Grenada
Hanover
Hong Kong
Houston
Jamaica Kingston
Jamaica Montego Bay
Johannesburg
Lagos
Las Vegas
London All
London Gatwick
London Heathrow
Los Angeles
Manchester
Mauritius
Melbourne
Miami
Mumbai
Nairobi
New York All
New York JFK
New York Newark
Orlando
Perth
Port Elizabeth
Puerto Rico San Juan
Raleigh Durham
Richmond
Rochester
San Francisco
Shanghai
Singapore
St Lucia
Sydney
Tehran
Tobago
Tokyo
Washington
Yerevan
To
Aberdeen
Adelaide
Albany
Amman
Amsterdam
Antigua
Barbados
Beijing
Beirut
Belfast
Boston
Brisbane
Canberra
Cape Town
Chicago
Cleveland
Cuba Havana
Delhi
Detroit
Dubai
Dublin
Durban
East London
Edinburgh
Glasgow
Gold Coast
Grenada
Hanover
Hong Kong
Houston
Jamaica Kingston
Jamaica Montego Bay
Johannesburg
Lagos
Las Vegas
London All
London Gatwick
London Heathrow
Los Angeles
Manchester
Mauritius
Melbourne
Miami
Mumbai
Nairobi
New York All
New York JFK
New York Newark
Orlando
Perth
Port Elizabeth
Puerto Rico San Juan
Raleigh Durham
Richmond
Rochester
San Francisco
Shanghai
Singapore
St Lucia
Sydney
Tehran
Tobago
Tokyo
Washington
Yerevan
Departing
Outward date
Updating the following field will cause Outward Departure Date to be updated.
Returning
Return date
Updating the following field will cause Return Departure Day dropdown to be updated.
Cabin
Economy (lowest)
Economy (flexible)
Premium Economy (lowest)
Premium Economy (flexible)
Upper Class (lowest)
Upper Class (flexible)
Business Class
Economy (lowest)
Economy (flexible)
Premium Economy (lowest)
Premium Economy (flexible)
Upper Class (lowest)
Upper Class (flexible)
Business Class
Adults
(age12+)
Number of adults
1
2
3
4
5
6
7
8
9
10+
Children
(2-11)
Number of children
0
1
2
3
4
5
6
7
8
Infants
(under 2)
Number of infants
0
1
2
3
4
5
6
7
8
Search for:
Flights on these exact dates
Lowest fare +/- 3 days
or search Flying Club for:
Miles Plus Money
Spend Miles
YOUR SHORTCUTS
