16.1 Notice of claims

Acceptance of baggage by the bearer of the baggage check without complaint and without completion of a property irregularity report at the time of delivery, is prima facie evidence that the baggage has been delivered in good condition and in accordance with our contract of carriage.

If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty one (21) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing. Where the checked baggage is not placed at your disposal at the expiration of 21 days after the date it ought to have arrived, you may make a claim.

16.2 Processing of Baggage Claims

16.2.1 All claims for compensation for Damage to Baggage must be accompanied by an itemised list identifying each affected item by description, manufacturer and age, together with proof of purchase or ownership for all such items. Proof of purchase will not be required in relation to any item which costs less than £5 (or local currency equivalent), or is more than five (5) years old and has a claims value of less than £50 (or local currency equivalent). Depreciation will be deducted from claims, where we consider appropriate.

16.2.2 In the case of a compensation claiim concerning physical damage to Baggage, you must retain and, if requested by us, let us examine the affected Baggage so that we may assess the nature, extent and repairability of that damage.

16.2.3 If you wish to claim the cost of replacement of an individual item which forms part of a claim for compensation for Damage to Baggage, you must consult us before you incur such cost otherwise we may not include the cost in any compensation payable. This requirement will not apply where the total cost of replacement items does not exceed £25 (or local currency equivalent). Proof of Purchase of all replacement items must accompany your claim. Proof of purchase will not be required in relation to any item which costs less than £5 (or local currency equivalent).

16.2.4 For all claims for compensation concerning Baggage, you must provide us with any information we may request to assess the eligibility of your claim for compensation and the amount of any compensation payable.

16.2.5 If required by us, you will sign a statement of truth regarding the facts of your claim for Damage to Baggage before we pay any compensation to you.

16.2.6 Failure by you to fully comply with the relevant requirements of Article 16.2 may adversely affect the amount of any compensation to which you may be entitled.

16.3 Limitation of actions

Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.