If you are flying Upper Class, you can pre-book a range of transport options to whisk you to and from the airport, at both ends of your journey.

If you want to know about the chauffeur driven car service, booking your ground transfer, how to get in touch with us or if you've got a ground transfer question, you've come to the right place to find the answers.

Cars are normally able to carry a maximum of 3 passengers with a maximum of 3 large suitcases. See Special Requests below if you need a larger car.

Due to recent flooding in the area the Drive Thru facility in Johannesburg will be closed with immediate effect. The Upper Class limo service however, remains unaffected and a Virgin Representative will meet each car and escort passengers to a dedicated Drive Thru check in desk within the terminal building. We apologise for any inconvenience this may cause and will keep you informed of any changes.

Chauffeur-driven car transfers are available to/from the following airports:

(Please note that chauffeur car transfers are not available in Lagos, Nairobi, San Juan or codeshare destinations).

In addition the following high speed transfer options are also available:

• Flights to/from Heathrow:
  "Limobike" motorcycles; Heathrow Express train from London Paddington;
  
  
• Flights to/from Gatwick:
  "Limobike" motorcycles; Gatwick Express train from London Victoria;
  
  
• Flights to/from Narita:
  Limousine bus services; Keisei liner train from Tokyo Ueno or Nippori stations; Narita Express trains to/from Tokyo, Shinagawa, Shinjuku, Yokohama, or Ofuna stations; Baggage delivery service (One items of luggage per person can be delivered to a choice of specified locations nationwide.
  
  

Flights to/from Heathrow, Gatwick or Manchester
Any mainland UK destination within 75 driven miles.

For passengers connecting onto a Virgin Atlantic flight via Heathrow and Gatwick from any UK regional airport, 75 driven miles also applies to and from the departing/arriving airport.

Flights to/from JFK or Newark
Any address in Connecticut, Delaware, New Jersey, New York, Pennsylvania

Flights to/from Boston
Any address in Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Vermont

Flights to/from Washington DC
Any address in Washington DC, Delaware, Maryland, Virginia, West Virginia

Flights to/from Miami or Orlando
Any address in Florida

Flights to/from San Francisco or Los Angeles
Any address in California

Flights to/from Las Vegas
Any address in Arizona, Nevada

Flights to/from Bridgetown, Antigua, Tobago, Grenada or St Lucia
Any address on the island in question.

Flights to/from Hong Kong
Any address on Hong Kong island, or the mainland within Hong Kong SAR

Flights to/from Johannesburg or Cape Town

55 km from the airport

Flights to/from Shanghai

Any address in Pudong or Puxi

Flights to/from Tokyo

Most mainland addresses in Tokyo, Kanagawa, Chiba, Saitama and Ibaraki. Some cities within these prefectures may be subject to an excess charge which will be advised at time of booking.

Flights to/from Delhi

Any address in Delhi City, Gurgaon, Ghaziabad, Noida, Faridabad

Flights to/from Sydney
Any address up to 60km from the airport.

Flights to/from Mauritius
Anywhere on the Island.

Flights to/from Jamaica
Any address on the island
Montego Bay to/from Kingston is not provided

Flights to/from Chicago
Any address in Wisconsin, Illinois and Indiana

Flights to/from Dubai
Any address in the UAE

Flights to/from Lagos
Limos are not provided in Lagos

Flights to/from Nairobi
Limos are not provided in Nairobi

In the UK, Narita, Shanghai, Delhi, South Africa and Sydney only, it is possible to arrange for the chauffeur driven car to take you beyond these ranges. Excess charges will apply, which will be advised to you when you book your chauffeur driven car. Charges can be paid direct to the driver/chauffeur company using a credit card.

Talk to your travel agent or call Virgin - see the Virgin ground transfer contact numbers below. You must book your transfer in advance.

When you book, you need to provide your Flying Club number if you have one, along with your booking reference, the pick up and drop off addresses including postal/zip codes, and a contact number (such as an international mobile) we can use to contact you at each of these addresses. We cannot book transport for you without a local contact number.

We recommend you book your ground transport as soon as you have booked your ticket.

For chauffeur car transfers, at the latest, you need to book at least 12 hours before departure of the flight in question.

Requests for car hire in the US, require at least 2 working days notice to request this facility if there is no extra days or upgrades booked.**

We require at least 3 working days notice to request this facility if there is upgrades or extra days booked.**

South Africa require 48 hours notice.

Requests for the limobike in the UK require 24 hours notice.

** Note Car hire required for a weekend/ the following Monday must be requested by the Tuesday prior at the latest for rentals with no additonal upgrades/days, and the Monday prior for rentals with additional days/upgrades.

Changes can be made to your transport details, as long as you notify us within the timeframes set out above.

If you car has not arrived within 10 minutes of the agreed pick up time, call Virgin on the numbers below.

Again, call Virgin to let us know.

The longest a chauffeur will normally be able to wait for you is 30 minutes beyond the agreed pick up time. If you call us and want the chauffeur to wait for more than 30 minutes, we will try our best to accommodate your request but this may not always be possible.

If you don't let us know by 30 minutes beyond the agreed pick up time, we will have to assume that you no longer require your car and advise the chauffeur that their services are no longer required."

For journeys to the airport, the driver will wait for you kerbside outside the main entrance to your building. The car will display a Virgin Atlantic sign.

For journeys from the airport, you need to collect your car at the following location.

Heathrow
At the Virgin limos desk in the arrivals hall.

Gatwick
At the Virgin limos desk in the arrivals hall.

Manchester
Passengers will be met on arrival by their chauffeur with a name board.

Boston
In the arrivals hall by the Virgin representation.

JFK
At the limo desk in the arrivals hall.

Newark
At the limo desk in the arrivals hall.

Washington
You will be met by a Virgin representative after customs.

Orlando
Your driver will wait for you in the baggage claim area with a nameboard.

Miami
Your driver will wait for you in arrivals with a nameboard.

Las Vegas
Your driver will wait for you in arrivals with a nameboard.

San Francisco
You will be met by a Virgin representative after customs.

Los Angeles
Your driver will wait for you in arrivals with a nameboard.

Antigua
You will be met by a Virgin representative in the customs area.

Bridgetown
You will be met by a Virgin representative in the customs area.

Grenada
Your driver will wait for you in in the customs area with a nameboard.

St Lucia
You will be met by a Virgin representative in the customs area.

Tobago
You will be met by a Virgin representative in the customs area.

Delhi
Your driver will be waiting in arrivals after the customs area and will be holding a nameboard.

Johannesburg
Virgin podium in arrivals.

Cape Town
At the mobile Virgin desk in arrivals.

Hong Kong
At the Virgin Limos desk in arrivals hall - Counter B16.

Shanghai
At the limo desk in the arrivals area.

Narita
At the Virgin desk to the right of arrivals. Your driver will have a nameboard.

Sydney
Your driver will be waiting in arrivals after the customs area and will be holding a nameboard.

Nassau
You will be greeted by the concierge service directly outside of the Customs/Immigration Hall.

Dubai
At the Europcar/Virgin limo desk in arrivals, after exiting customs hall.

Chicago
Your driver will wait for you in arrivals with a nameboard.

Havana
Your driver will wait for you in arrivals with a nameboard.

Your chauffeur cars driver will drop you off at the Virgin Atlantic terminal, as close as possible to the Virgin check-in area. In Heathrow, Gatwick and Johannesburg if you are booked into a J or D booking class, you will be able to make use of our Drive Thru Check-in facilities and check-in directly from the car.

Can I take other passengers in the car with me?
Yes, you can take other people travelling to/from the same airport to/from the same address, up to the capacity of the car.

Can I share my car with another eligible passenger travelling in Upper Class from a separate address?
Yes, if the address is on route so the journey would be convenient for both of you. Pick up times may need to be adjusted - call Virgin to discuss.

Can I request child seats for my children?
Yes, as long as you provide 12 hours notice before the flight in question. We will do our best but cannot guarantee provision for requests made later than this. Please note that in some destinations, for legal reasons we may not be able to carry your child unless a child seat has been booked.

Can I make other special requests such as for a larger car or ski racks, for example?
Special requests for features such as these must be made at least 12 hours before the flight in question. We will do our best to arrange your request but cannot guarantee in all cases.