We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services or contact us; and information we collect about you from other sources.
Information we collect directly from you:
We collect information directly from you when you choose to make or amend a booking with us, or provide information directly to us. The following are examples of information we may collect directly from you:
When making a flight booking we ask you for your name; contact details such as phone and e-mail; loyalty programme details (if applicable); credit card details, your meal preference and occasionally information pertaining to your health
When making a flight booking we will ask for your name, date of birth and gender for the purpose of Secure Flight. For Further information about Secure Flight and the Redress Policy, follow this link: www.virgin-atlantic.com/passengerinformation/redresspolicy
When managing your bookings, we provide you with the online facility to review and make certain amendments to your bookings including providing us with additional information
When checking in online we ask you for name; date of birth; gender; contact details such as phone and email and frequent flyer details (if applicable)
If you are flying on a route requiring an Advanced Passenger Information form, we also collect your passport number; the country your passport was issued in and the expiry date
When joining or using our Flying Club loyalty programme, we ask you for your name; contact details such as email and phone numbers; address and date of birth
When joining or using our Flying Co corporate loyalty programme, we ask you for your name; name of a secondary contact; names and membership numbers of existing Flying Club members, and names of new Flying Club members to be linked to the Flying Co account; contact details such as email and phone numbers; company name and address; country
You may be required to provide sensitive personal information about yourself or others, for example, your dietary requirements or health details (if applicable). We do not seek any other sensitive personal information online but if you provide us with any other sensitive personal information by telephone, email or by other means, we will treat that sensitive personal information in accordance with this Privacy Policy
Virgin Atlantic Airways invites you to conduct an online text chat with one of our agents to help you complete your booking. By using this service you agree to the information you provide being shared with a carefully selected third party who manages this process on our behalf
Information we collect when you visit our site, use our services or view our online advertisements
We use cookies and other technologies to collect information about you when you visit our sites use our services or view online advertisements. The following are examples of information we may collect with these technologies: Web pages you view, links you click and IP address.
Cookies
Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.
Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
Virgin Atlantic has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with us. These cookies do not store any personal details relating to you, nor do they store payment card information or your credit cards.
For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser's help menus or visit www.aboutcookies.org.
Information we collect from other sources
In order to keep our customers information up to date as much as possible and the offers we make as relevant as possible, we may supplement it with information from other sources. This may include information such as home movers, interests and geographic profiles.
