ONBOARD THERAPEUTIC OXYGEN

It is important that passengers who have a medical condition that necessitates additional oxygen while flying, contact Special Assistance. Please give a minimum of 72 hours, or 3 working days, notice prior to travel so that arrangements can be made

A Medical Information form will be sent to you for completion by yourself and your treating physician. Alternatively, you can download the form below. There are 2 parts which will need to completed.

- MEDIF form 1.

- MEDIF form 2.

This document is in PDF format, so you'll need 'Adobe Acrobat Reader' for this. If you don't have this simply click here to download a free copy.

Oxygen can be supplied on all routes*, subject to availability, at a flow rate of either 2 or 4 litres per minute. The oxygen is delivered via nasal cannulae on a pulse dose system.

We are able to provide the oxygen to passengers travelling in the Economy and Premium Economy cabins for take off and landing, as well as throughout the flight. If you are travelling in Upper Class, oxygen can be provided for the duration of the flight only and not for take off and landing, as the oxygen cylinder cannot be safely stowed during this particular phase of the flight.

* If you are travelling to Sydney and require oxygen at a flow rate of 4 litres per minute, it will be necessary for you to include a stopover in Hong Kong in your itinerary. This is due to the amount of cylinders which can be carried on any one flight and the duration of these particular flight sectors.

Further information on pulse dose oxygen can be found at www.gcegroup.com.

Please see below for some Frequently Asked Questions about oxygen.

Do you charge passengers for oxygen?

No. We do not charge passengers for oxygen.

What is a pulse dose system?

A pulse dose system is where the oxygen flow is only activated on inhalation and therefore is not free-flowing.

Can I take my own oxygen cylinders onboard?

Oxygen cylinders are classed as dangerous goods, so for safety reasons passengers are not permitted to use their own oxygen cylinders onboard. Empty cylinders may be carried in hold luggage. However, some personal respiratory assistive devices are permitted for use on board.

Can my child have oxygen onboard?

Children over the age of 2 years old, or who weigh more than 13kg (29lb or 2 stone 1lb), can either use the standard cannulae or bring their own paediatric cannulae. The oxygen cylinders have a 'Fir Tree' style connector, which will accept all sizes of oxygen tubing.

My Infant needs oxygen, can you supply this?

Unfortunately, we are unable to accept any infants under the age of 2 years old or who weigh less than 13kg (29lb or 2 stone 1lb) for travel if they require oxygen. This is because they will not be able to create sufficient negative pressure required to activate the pulse dose system and therefore oxygen will not be delivered.

Can I move around the cabin if I am using oxygen?

Yes, the cylinders are lightweight and portable so that you are free to move around the cabin when it is safe to do so. The cylinder comes in its own bag with a strap to make this easier for you.

Am I able to eat and drink during the flight if I am using oxygen?

Yes, because the oxygen is delivered by nasal cannulae instead of a face mask, you are able to enjoy the in-flight meal service and take advantage of the complimentary drinks offered throughout your flight.

Can I use my Portable Oxygen Concentrator onboard?

Yes, but this still needs to be cleared for use onboard by our Special Assistance department. Please see 'Carriage and Use of Medical Equipment' for further information.