SPECIAL ASSISTANCE

The Special Assistance Department, based at Virgin Atlantic in the UK, are here to help make arrangements for your journey if you have a disability or special need that you require assistance with, either at the airport or onboard the aircraft.

The team are here to give advice in making your journey a safe, comfortable and enjoyable experience for those who may find air travel difficult without extra help.

We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly.

The following sections are full of useful information and advice, but please do not hesitate to contact the Special Assistance team, if you cannot find the information you are looking for.

• Planning Your Journey
  
• Passenger Assistance at the Airport
  
• Health & Flying
  
• Medical Clearance to Fly
  
• Medical Conditions
  
• Communicable Diseases
  
• Pregnancy & New Borns
  
• Carriage of Medication
  
• Carriage of Medical Equipment
  
• Carriage of Wheelchairs and Other Mobility Devices
  
• Disabled Passengers:
  • Travelling with a Safety Assistant / Personal Attendant
  • Mobility Onboard
  • Seating
  • Support Seating for Disabled Passengers
  • Onboard Toilets
  • Assistance for Deaf & Hearing Impaired Passengers
  • Assistance for Blind & Visually Impaired Passengers.
  • Assistance for Adults with Learning Difficulties Travelling Alone
    
• Onboard Therapeutic Oxygen
  
• Allergies
  
• Medical Escorts
  
• Assistance Dogs

If you require assistance at the airport, you can contact our Special Assistance department or your travel agent. We recommend contacting us using the telephone numbers below or your travel agent at least 48 hours in advance of your scheduled time of departure, in order to enable the airport Service Provider to plan appropriate resources.

- Telephone: 1 888 747 7474 (Special assistance for disabled, special needs travellers and medical enquiries only).

- Fax: +44 (0) 844 209 7373

- Telephone Typewriter (TTY line) / Minicom: 1 800 847 4641

We or your travel agent will then add your request to your booking and notify the airport Service Provider. It is the Service Provider who will provide the assistance.

Alternatively, please contact Virgin Atlantic’s local Reservations office or email us directly at special_assistance@fly.virgin.com.

OPENING HOURS:

The UK Special Assistance department are open at the following times:

- Monday to Friday from 09.00am - 19.00pm.
- Saturday/Bank Holidays 09.00am - 17.00pm.

We are closed on Christmas Day and Sundays.

A number of our flights are operated by partner airlines. You can find out about the special assistance services they provide by using the links below:

- bmi British Midland

- Continental Airlines

- Singapore Airlines

- South African Airways

- US Airways

- Virgin Blue

- Air China

- Air Jamaica