PASSENGER ASSISTANCE AT THE AIRPORT

Since the introduction of EU Regulation 1107/2006 in July 2008, airlines are no longer able to provide direct assistance to passengers at European airports. The provision of assistance is now provided by the airport authority.

If you, or any members of your party, have any special needs at the airport or inflight, or pre-existing medical condition(s) we're here to help.

If travelling from the UK, you must contact our Special Assistance Department in advance so that we can make any arrangements.

If you are overseas please contact your local Virgin Atlantic Reservations Office who will liaise with us on your behalf.

For Passengers Departing from a European Airport:

From the point a passenger arrives at the airport, (car park, rail platform, coach station, etc), through the airport to the aircraft seat.

For Passengers Arriving into a European Airport:

From the aircraft seat to their onward point of travel, (car park, rail platform, coach station, etc).

For Passengers Transferring Flights in a European Airport:

From the seat of the arriving aircraft to the seat of the onward connecting aircraft.

EC Regulation 1107/2006 - Concerning the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air.

Please refer to the following links for information on airport provided special assistance and the help points at the airport terminals:

- London Heathrow

- London Gatwick

- Manchester Airport

- Glasgow Airport

Car parks, rail platforms, coach stations, etc, all have "Help Points" where assistance can be gained by using the designated telephones. Passengers should use these to notify the airport service provider of arrival and that assistance is needed. Further information and contact details can be found using the airport links information above.