Back to the FAQ Index

Can I change my ticket and if so, how do I go about it?
How do I cancel my booking?
Do we need to reconfirm our flight?
What is a complimentary chaffeur driven service?
Does my Upper Class reservation qualify for complimentary transfer service?
How do I make a group booking?
How do I request a special meal?
Can I arrange special surprises for a friend or family members Birthday or Anniversary?
Can I arrange a visit to the flight deck?
What aircraft do you use and are they assigned to a particular route?
What destinations do Virgin Atlantic fly to?
Can I request Special Assistance?
What time do I need to check in?
Do you offer an Unaccompanied Minor service?
What is a code share?
Where do I find your office address?



Q Can I change my ticket and if so, how do I go about it?
A. Every ticket is sold with its own set of rules and regulations which you will have been advised of at the time of booking. If your ticket is purchased through Virgin Atlantic please call Reservations. Virgin Atlantic does not permit name changes on any ticket purchased.
If your ticket is purchased through a travel agent, please call your agent or their designated representative.

Q How do I cancel my booking?
A.To cancel your flight within 24 hours of travel or to request a refund within 24 hours of purchase, please contact us here.
If you have an electronic ticket (e-ticket), please complete the Online Refund form to cancel your booking and request a refund.
If you have a paper ticket or purchased your ticket through a travel agency please refer to our ticket refunds page.
We also have a number of refund related FAQ’s, which may help to answer any queries you have. Explore our refund focused FAQ’s here.

Please note that for some fares cancellations may not be permitted and no compensation and/or refund will be made available. Charges may also apply.

Q Do we need to reconfirm our flight?
A. No, it is not necessary to reconfirm your flight.

Q What is a complimentary chauffeur driven car service?
A. We offer a range of transfer options for our Upper Class passengers to suit their needs. One of these options is a chauffer driven car service which will pick you up at your home or work and take you to the airport. We'll also pick you up at the other end and drop you at your final destination. In London, alternative transfer options include our exclusive limobike service, as well as Heathrow and the Gatwick Express. Please note some discounted Upper Class fares do not qualify for complimentary transfer service.

Q Does my Upper Class reservation qualify for complimentary transfer service?
A.Upper Class tickets booked in J or D class qualify for complimentary transfers. Discounted tickets booked in Z or G class do not qualify for this service. Please note transfer options are not available in Lagos. Contact us for more information.

Q How do I make a group booking?
A. A Virgin Atlantic group booking consists of more than 10 adults when travelling in Economy or more than 8 adults when travelling in Premium Economy or Upper Class. You can book up to 8 adults on this website or alternatively contact reservations who will help you with your booking. For more information on making a booking click here.

Q How do I request a special meal? (vegetarian, gluten free, child meal, Kosher etc.)
A. We have information about special meals on this website.
To make a request please see the Manage your Flights section, but please be aware it is necessary to allow a minimum of 48 hours notice to reserve your meals.

Q Can I arrange special surprises for a friend or family members Birthday or Anniversary?
A. Please contact our Celebration line on +44 (0)870 190 3003 and our staff will be able to advise you of the choice of gifts available and the current price list. Find out more information about the celebrate onboard service here.

Q Can I arrange a visit to the flight deck?
A.For security reasons, we are currently not allowing passengers onto the flight deck.

Q What aircraft do you use and are they assigned to a particular route?
A.We have two different types of aircraft within our fleet at present, these are the Airbus A340 and Boeing 747-400 aircraft. Aircraft are not assigned to any specific routings and will be rotated according to operational needs. Check out our fleet for further information on the configuration of these aircraft.

Q What destinations do Virgin Atlantic fly to?
A. .

Q Can I request Special Assistance? (Medical, wheel chair, meet and assist, nut free meal etc)
A.You can find out more in our Inflight Health section, or you can telephone our Special Assistance team in the UK on +44 (0) 8703 802 004 and in the US (001) 203 975 4815.

Q What time do I need to check in?
A.The suggested check in time is 2-3 hours prior to your flight departure time. Please note: our check in facilities will close 60 minutes prior to the scheduled departure times of our flights. If you fail to complete check in procedures by this time you will not be able to travel.

Q Do you offer an Unaccompanied Minor service?
A.Yes we do, this is available for children between the ages of 5 - 15 years of age travelling alone. Please see our Flying Solo area of the website

Q What is a code share?
A codeshare is selling a ticket for a Partner Airline such as Singapore Airlines or Continental Airlines under a Virgin Atlantic flight number.For information on Airline Alliances, please visit our Partner Airlines section.

Q Where do I find your office address?
A. For full list of addresses and contact details see the how to find us section.