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IN DETAIL...
Offering the lowest fare available
Notifying customers of known delays, cancellations and diversions. Delivering baggage on time Allowing reservations to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation has been made. Provide prompt refunds where due Assisting and enabling customers with Special needs Meeting customers essential needs during lengthy tarmac delays Handling flight oversales Disclosing cancellation policies and other information Notifying customers in a timely manner of changes to travel itineraries Ensuring responsiveness to customer complaints Identifying the services provided to mitigate passenger inconvenience resulting from flight cancellations and misconnections The Small Print OFFERING THE LOWEST FARE AVAILABLEOur first promise is to offer you, at the time you make your booking directly with us via our contact centre, website or airport ticket desks, the lowest possible fare available for the time, date and class of service you wish to travel in. From time to time we may offer different fares, our contact centre agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. Remember that the lowest fares have less flexibility, for example they usually have to be booked well in advance are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. If you want a more flexible ticket you must let us know at the outset so we can search out the best deal for you. 
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