The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away.

Alternatively, you can for any general queries.

If you are having trouble booking your flight online, you can call us directly on 1-800-862-8621, to make your reservation. We're open 24/7.

Feel free to

Alternatively, you can write to us at:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
Canton, MA 02021
Fax: 1 866 258 0951

If you've got a compliment or a complaint about a recent flight, the best bet is to get in touch with our Customer Relations team.

If your bag did not arrive at your destination and you reported it to airport staff in the baggage hall, then please call our baggage tracing team for further assistance.

If your baggage has been damaged, then please making a baggage claim immediately.