The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away.

Alternatively, you can telephone or email us, for any general queries.

If you are having trouble booking your flight online, you can call us directly to make your reservation. We're open 24/7 and you can book at no charge by calling 800-862-8621.

Feel free to email us your question.

Alternatively, you can write to us at:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
Canton, MA 02021
Fax: 1 866 258 0951

If you've got a compliment or a complaint about a recent flight, the best bet is to get in touch with our Customer Relations team.

If your bag did not arrive at your destination and you reported it to airport staff in the baggage hall, then please call our baggage tracing team for further assistance.

If your baggage has been damaged, then please making a baggage claim immediately.

Please complete our Online Refund form here, to cancel your booking and request for a refund.

If you purchased your ticket from a travel agent, you should apply to that agent for your refund.

Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways.

Virgin Atlantic Airways,
UK Refunds,
PO Box 340,
LU6 9LF

Fax: +44 (0) 1293 444456
Email: refunds.hq@fly.virgin.com
Opening hours: 09.00 - 12.00 - UK local time. Monday to Thursday.

Please note - send us all relevant supporting documentation to avoid any delay.

More information about ticket refunds can be found by using our dedicated "Ask A Question" section. Click the button to find out more!