We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

If you would like to know how we currently use cookies, please view our dedicated cookies page. We are in the process of developing our cookie technology and will provide updates to this Policy accordingly.

Worried about providing us with information online? Let us put your mind at rest. Find out more about:

General information

Information we collect about you

How we use this information

Information sharing

Your information security

Changes to our Privacy Policy

How to contact us

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services or contact us; and information we collect about you from other sources.

Information we collect directly from you:

We collect information directly from you when you choose to make or amend a booking with us, or provide information directly to us. The following are examples of information we may collect directly from you:

• When making a flight booking we ask you for your name; contact details such as phone and e-mail; loyalty programme details (if applicable); credit card details, your meal preference and occasionally information pertaining to your health.
  
  
• When making a flight booking we will ask for your name, date of birth and gender for the purpose of Secure Flight. Further information about Secure Flight and the Redress Policy.
  
  
• When managing your bookings, we provide you with the online facility to review and make certain amendments to your bookings including providing us with additional information.
  
  
• When checking in online we ask you for name; date of birth; gender; contact details such as phone and email and frequent flyer details (if applicable).
  
  
• If you are flying on a route requiring an Advanced Passenger Information form, we also collect your passport number; the country your passport was issued in and the expiry date.
  
  
• When joining or using our Flying Club loyalty programme, we ask you for your name; contact details such as email and phone numbers; address and date of birth.
  
  
• When joining or using our Flying Co corporate loyalty programme, we ask you for your name; name of a secondary contact; names and membership numbers of existing Flying Club members, and names of new Flying Club members to be linked to the Flying Co account; contact details such as email and phone numbers; company name and address; country.
  
  
• You may be required to provide sensitive personal information about yourself or others, for example, your dietary requirements or health details (if applicable). We do not seek any other sensitive personal information online but if you provide us with any other sensitive personal information by telephone, email or by other means, we will treat that sensitive personal information in accordance with this Privacy Policy.
  
  
  
• Virgin Atlantic Airways invites you to conduct an online text chat with one of our agents to help you complete your booking. By using this service you agree to the information you provide being shared with a carefully selected third party who manages this process on our behalf.
  
  
• All telephone calls made to our Contact Centres will be recorded and monitored for the purpose of quality assurance, training, security and for business purposes.
  
  

Information we collect from other sources

In order to keep our customers information up to date as much as possible and the offers we make as relevant as possible, we may supplement it with information from other sources. This may include information such as home movers, interests and geographic profiles.