We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

Worried about providing us with information online? Let us put your mind at rest. Find out more about:

General information

Information we collect about you

How we use this information

Information sharing

Your information security

Changes to our Privacy Policy

How to contact us

This information we hold on you will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us, or if 'We' are sold to another company.

We disclose information to:

Third party/service providers

We may occasionally use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the Information only in accordance with our instructions.

Transferring information to border control agencies

Please note that Virgin Atlantic and all other airlines are now required by law to give US Customs and other border control agencies access to certain passenger information. Accordingly, any such Advance Passenger Information - including sensitive personal information - that Virgin Atlantic holds about you and your travel arrangements may be disclosed to those agencies in the countries to which you are travelling. You understand and accept that if your information is disclosed to third parties outside the European Economic Area (the European Union plus, Iceland, Norway and Liechtenstein), those third parties may reside in territories which may not have suitable data protection provisions in place, but every effort will be made to ensure that your information is processed only for the purpose set out above, and for no other purposes.

Travel between the European Union and the United States

Certain travel and reservation information is transferred between the European Union and the United States in order to help US authorities prevent and combat terrorism and other serious transnational crimes.

Further information on travel between the European Union and the United States