We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

If you would like to know how we currently use cookies, please view our dedicated cookies page. We are in the process of developing our cookie technology and will provide updates to this Policy accordingly.

Worried about providing us with information online? Let us put your mind at rest. Find out more about:

General information

Information we collect about you

How we use this information

Information sharing

Your information security

Changes to our Privacy Policy

How to contact us

How to change your Personal Information

At any time you can choose to change your personal details, withdraw from our Flying Club or Flying Co loyalty programme, or subscribe to receive news and special offers from Virgin Atlantic.

a) If you have made an online booking
If after purchasing a flexible ticket online, you wish to request changes to your flight details, you can do this by contacting us.

b) If you have joined our loyalty programme Flying Club or Flying Co
To change your Flying Club details and preferences simply navigate to www.virginatlantic.com/flyingclub, log into your account and change your personal details online. To cancel your membership telephone the Flying Club helpline telephone number.

To change your Flying Co details simply navigate to www.virginatlantic.com/flyingco log into your account and change your company details online. To cancel your membership, please call the Flying Co helpline telephone number.

c) If you have subscribed to receive news and special offers from Virgin Atlantic
A link will appear at the bottom of each email sent to you which will enable you to unsubscribe from receiving this information.

If you wish to receive a copy of the information we hold about you

You are entitled to receive a copy of the personal information we hold about you. Simply submit a Request by printing off, completing and sending in the form within the following link.

If you require Proof of Travel

We are happy to provide Proof of Travel letters as requested and without charge. Simply submit a signed written request as per the instructions made available on the following link:

Proof of Travel Letter

Please contact us if you have any questions about our Privacy Policy or the information we hold about you by emailing Security.And.Privacy@fly.virgin.com