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How do I apply for a ticket refund?
If I bought my ticket through a UK Travel Agent how will I get my refund?
If I have another Airline's ticket, with an un-used Vigin Atlantic sector, Who do I return my ticket to for refund?
If I am a member of Flying Club where should I send my ticket for a refund?
How will payment for my refund be settled?If my Credit Card account is closed, how will I then receive my refund?
How do I apply for a Refund if I have lost my ticket?
How long can I expect to wait for my refund to be processed?
If I have only used part of my 'refundable' i.e. totally unrestricted ticket, how will my claim be calculated?
If I have been downgraded on my flight, do I qualify for a refund?
If I have a non-refundable ticket and cannot travel due to illness, should I contact my Travel Insurance Company for a refund?
If a member of my family is taken ill and I no longer wish to travel due to this, am I entitled to a refund?
If I have an unused ticket and do not require a refund, but would like to travel on Virgin Atlantic in the future, is there an alternative?
If my MPD (Multi Purpose Document) has expired, can I send it back for a refund or extension?
If my ticket is past my date of travel, can I still apply for a refund?
If I have another Airline's ticket, with an un-used Virgin Atlantic sector, who do I return my ticket to for a refund?
If I am a member of your flying club, where should I send my ticket for refund?
If my ticket is past the date of travel, can I still apply for a refund?
Who will reimburse any out of pocket expenses?

Q How do I apply for a ticket refund?
A If you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways.

If you have an electronic ticket (e-ticket), please contact Virgin Atlantic Contact Centre, to cancel your booking and request for a refund.

Q If I have bought my ticket through a Travel Agent how will I get my refund?
A You should apply for your refund with the travel agent wher you paid for your ticket(s).

Q If I have another Airline's ticket, with an un-used Virgin Atlantic sector, Who do I return my ticket to for refund?
A You should contact the ticketing carrier

If you require further assistance you can contact us directly -

Virgin Atlantic Airways
c/o Aviation Logistics and Management Ltd
Refunds Department
Ark Towers
5th Floor
Plot 17
Ligali Ayorinde Street
Victoria Island
Lagos
Nigeria

Note- please send in all relevant supporting documentation to avoid any delay.

Q If I am a member of your flying club, where should I send my ticket for refund?
A For paper ticket you should initially send your refund application in writing to Virgin Atlantic Flying Club Support Department along with your unused ticket(s) etc. For electronic ticket (e-ticket) you should contact Virgin Atlantic Contact Centre. Your miles will be credited back onto your account subject to Flying Club Terms and Conditions). Your request will be sent to the refunds department internally ro be actioned.

The address of the flying club Support Department is:-

Virgin Atlantic Airways
Flying Club Support Department
c/o Aviation Logistics and Management Ltd
Ark Towers
5th Floor
Plot 17
Ligali Ayorinde Street
Victoria Island
Lagos
Nigeria

Q How will payment for my refund be settled?
APlease click here for our Conditions of Carriage, Article 10, for full details. Payment will be made to the person who has paid for the ticket.

Further, the refund will be settled (if applicable) to the original form of payment used to purchase the ticket. In the case of Travel Agency issued tickets any applicable refund shall be actioned by the ticket-issuing agency.

Q If my Credit Card account is closed, how will I then receive my refund?
A The refund shall still be processed to the original form of payment. Your Credit Card company should then be able to advise you of their policies and procedures.

Q How do I apply for a Refund if I have lost my Ticket?
A You can write to us, send a fax or email to us, giving as many details of yours originally intended journey as possible, i.e. full passenger names, ticket numbers (if you have them) booking locator, dates of travel, the routing, and your contact details, etc. Alternatively you can contact us directly. Our office will issue a Form of Indemnity, which is a legally binding document, which we require you to sign and return to us. There is a £30.00 or equivalent non-refundable administration charge in respect of processing a lost ticket application, which will be deducted from your total refund amount. The lost tickets are also blacklisted in our system, to prevent the tickets from being utilised in the future. Please click here for Conditions of Carriage, see Article 10.10.4 for additional information.

Q How long can I expect to wait for my refund to be processed?
A Each claim is different and has to be investigated, however, we do work to strict deadlines to ensure that we provide a high standard of customer service and commitment to our passengers. Please click here for the Customer Charter giving further information on refunds.

Q If I have used only part of my ticket, am I entitled to a refund on the unused sector(s)?
A We will refund a ticket or any unused portion, in accordance with the applicable fare rules or tariff purchased. Therefore, we will investigate your claim, and inform you accordingly.

Q If I have used part of my 'refundable' i.e. totally unrestricted ticket, how will my claim be calculated? A We shall calculate your claim by taking the original fare paid for the ticket, less the value of transport that has been used.

Q If I have been downgraded on my flight, do I qualify for a refund?
A You may be entitled to a refund, however; it will also depend on the circumstances of your downgrade as to how your claim is calculated and the amount of refund you shall receive. We will be happy to investigate your claim, and inform you accordingly.

Q If I have a non-refundable ticket and cannot travel due to illness, should I contact my Travel Insurance Company for a refund?
A You should contact your travel insurance company, who should then be able to settle your claim.

Q If a member of my family is taken ill and I no longer wish to travel due to this, am I entitled to a refund?
A You may be considered for a refund, however, it will depend on the fare rules governing the type of ticket you have as to whether or not you are eligible.

QIf I have an unused ticket and do not require a refund, but would like to travel on Virgin Atlantic in the future, what do I do?
A You should contact the Virgin Atlantic Contact Centre with your request.

Q If my MPD (Multi purpose document) has expired, can I send it back for a refund or extension?
A We will refuse the request of extension after the expiry of the validity of the MPD. However, a refund may be considered depending on the original fare type purchased. Once your claim has been investigated, we will inform you accordingly.

Q If my ticket is past the date of travel, can I still apply for a refund?
A Yes you can apply for a refund, even if the date of travel has passed.

Q Who will reimburse any out of pocket expenses?
A You should apply to our Customer Relations department for your reimbursement of expenses, as the Virgin Atlantic Refunds department, deals only with Ticket refunds, Car-hire and travel insurance refunds.