1.1 Flying Club (the 'programme') is a loyalty programme offered by Virgin Atlantic Airways Limited ('VAA'), a company incorporated under the laws of England whose registered office is: Company Secretary, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, UK...

1.2 Please read these Consumer Terms carefully since they apply each time you earn or spend miles in the programme. Please also note that additional restrictions and requirements may apply to a particular reward or methods of earning miles as set out on our website or in the relevant section of your pocket guide. Members arranging travel through Flying Club are deemed to accept and to be bound by VAA's Conditions of Carriage.

1.3 These Consumer Terms set out the relationship between Flying Club and individuals participating in the Programme ('members') and the way in which members may earn credits ('miles') and spend them for rewards ('rewards') under the Programme.

1.4 In these Consumer Terms 'we' means VAA, 'you' refers to members of the programme, 'participating companies' include us and other companies participating in the programme from whom you can earn and/or spend miles, and 'reward providers' include us and participating companies offering rewards in exchange for miles.

1.5 Please be aware that these Consumer Terms include limitations on the liability of VAA and its obligations relating to the Programme, and certain exclusions of VAA's responsibility.

1.6 These Consumer Terms may be varied only by VAA and amendments to these Terms & Conditions may be made on our website from time to time. Please ensure that you refer to the most up-to-date edition of the Consumer Terms when seeking to earn miles or take rewards.

1.7 All Flying Club membership cards remain the property of Virgin Atlantic Airways at all times and we reserve the right to have Flying Club membership cards returned to us (or our agents) on demand. Circumstances which will trigger an obligation to return a Flying Club membership card include but are not limited to the following: your tier level changes, you breach the Flying Club's Terms & Conditions; or your Flying Club membership terminates.

2.1 You must be at least twelve years of age to join Flying Club and members under eighteen years need consent from a parent or guardian to join Flying Club and spend miles. You may not transfer or assign your membership to any other individual, trust or estate. Corporations and other business entities are not eligible to become members under the Consumer Terms.

2.2 To apply for membership an individual must either complete an application form, or enrol online or via the telephone. Membership applications must state the applicant's full name, as it appears on their passport, date of birth and preferred mailing address for correspondence. Members cannot state more than one preferred mailing address. Members who are aged between 12-17 years can download a form online, which must be signed by a parent or guardian. This form must then be posted or faxed to your local Flying Club support office, where your account will be automatically set up.

2.3 We will notify you that your application for membership has been accepted by assigning you an account and identification membership number. It is your responsibility to ensure that you take appropriate care of these details to prevent unauthorised persons from accessing your account.

2.4 Not withstanding the other provisions of these Consumer Terms, we retain absolute discretion (such discretion to be exercised reasonably) to accept or reject any application for membership. We also retain absolute discretion to suspend or terminate any membership account following
a) the commission of a fraudulent, irregular, dishonest or suspicious transaction which shall include but shall not be limited to (i) altering documents to procure Miles; (ii) knowingly supplying incorrect information to accrue Miles; (iii) attempting to procure Miles for flights which have not been flown or are not eligible for Miles; or (iv) using or attempting to use stolen or counterfeit tickets; and/or b) the commission of misconduct which shall include but shall not be limited to (i) failure to comply with these Consumer Terms and/or VAA's Condition of Carriage; (ii) misuse of the services and/or benefits which are available to Members from time to time; or (iii) the use of threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any Virgin staff members or staff members of participating companies.


2.5 You can hold only one Flying Club account at any time. Miles cannot be transferred between Flying Club accounts.

2.6 If more than one account number has been assigned to a member in error, the accounts will be combined and the miles transferred to the new single account, less any duplicated bonuses or miles from the same activity.

2.7 Your membership is valid for three years following your first Virgin Atlantic or partner earning or spending activity in your account. Both your miles and membership will remain active, provided that you complete an earning or spending activity in any three-year period. Earning and spending activities that are subsequently cancelled will not count as a valid activity (Including any refunded spend miles and/or miles earned as a result of a customer relations grievance). Your account validity will revert to three years from any previous earn or spend activity. If you do not have a Virgin Atlantic or Partner earning or spending activity in any three-year period, we will close your account and terminate your membership without notifying you. Any mileage in your account at this date will expire and cannot be transferred to any other account at the point of expiry or in the future.

2.8 With regards to unexpired mileage, the provisions of clause 2.7 will apply.

2.9 Your permanent membership card, account, and any mile therein, remain our property and must be surrendered and returned to us on demand.

2.9.1 In accordance with condition 2.9, mileage and tier points are not the property of the member and cannot and will not be transferred (a)upon death, (b)in relation to domestic affairs or (c)through legal intervention. Individual consideration may be given to cases on the provision of legal documentation relating to the aforementioned, at VAA’s discretion.

2.10 Your preferred mailing address determines the applicability of any local rules or restrictions relating to the services and eligibility for local promotions. You are responsible for notifying us of any change of name, address or other details.

2.11 We retain the right to terminate your membership in the event of any breach by you of the membership Terms & Conditions. Any reward booking made by you either before or after the date of breach will be subject to review, and possible cancellation, by us.

2.11.1 We reserve the right to audit any member’s account at any time, without prior notice. Upon discovery of discrepancies or violations of any terms and conditions of membership, all accruals and/or redemptions will be suspended until the matter has been satisfactorily resolved.

2.12 Authorised Account Users

a) Members may nominate one or more individuals as an "Authorised Account User". An Authorised Account User will be able to make bookings on the member's behalf and redeem miles from the member's account, for themselves, the member or a third party, without the need for confirmation from the member. The member is deemed to consent to all bookings or redemptions made by the Authorised Account User.

b) An Authorised Account User must be over 18 years old.

c) Both the member and any Authorised Account User can make changes to a booking. In the event of any contradictory instructions, the member's wishes shall prevail.

d) Only the member can authorise the addition and removal of, or changes to any Authorised Account User on his or her account.

e) It is the sole responsibility of the member to manage the Authorised Account User and to inform us immediately of any changes.

f) VAA is not liable for the misuse or abuse of an account by any Authorised Account User.


2.13 To cancel your membership of Flying Club, or to seek advice about a lost/stolen card, please call the Flying Club helpline.


2.14 To reach Silver status you must earn 15 tier points in any upgrade cycle. Your upgrade cycle is calculated from the current date of the month to the 1st day of the same month a year previous (i.e. any rolling minimum 12 months maximum 13mths). Once you are a Silver member you will need to earn 10 tier points in your fixed membership period, which will be 12-13 months dependant upon the day you reached the new tier level. For your first renewal, your fixed membership period will be calculated from the remainder of the month plus 12 months. For subsequent renewals you will have the full 13 calendar months to retain your Silver membership status. If you are unable to renew your Silver membership, you will automatically become a Flying Club Red member and will subsequently be sent a Red membership card. Please refer to section 3.23.


2.15 To reach Gold status you must earn 40 tier points in any upgrade cycle. Once you have reached Flying Club Gold you must earn at least 30 tier points within your following fixed membership periods to retain your Gold membership status. For each renewal your tier point balance will reset to 0. This applies to GB Top members who must also earn at least 30 tier points to retain Gold status. If you are unable to renew your Gold membership, you will automatically become a Flying Club Silver member, and will subsequently be sent a Silver membership pack. The rules of Silver membership as detailed in clause 2.14 will then apply. Please refer to section 3.2.3


2.16 Gold Members Family Account

a) Members who have qualified for Gold membership status in the Flying Club programme and have Gold status when Virgin Atlantic receive and process the application, can enrol a maximum of six children aged between 2 and 17 years of age, who reside at the same home address as the Gold member, to earn Flying Club miles. Family members enrolled in this way will be enrolled into a Family Account.

b) Children enrolled in a Family Account can only earn Flying Club miles for qualifying travel on Virgin Atlantic (codeshare flights booked through Virgin Atlantic and ticketed on a Virgin Atlantic prefix VS are not applicable). No Flying Club miles will be earned when using any partner goods or services. In addition, children enrolled in a Family Account will not qualify for any special offers, promotional fares or mileage bonuses.

c) Flying Club miles earned on Virgin Atlantic flights through a Family Account, will be earned on exactly the same fares, and at exactly the same levels, as those earned by standard Red members as laid out in Section 3.2.

d) The Family Account members will be assigned a Red membership card, with a unique membership number, which should be quoted when booking, or checking in for any qualifying Virgin Atlantic flights. Family Account members will not receive any tier points or membership recognition for any of the qualifying Virgin Atlantic flights taken.

e) The miles earned through a Family Account will be transferred automatically into the Gold member's account after each mileage transaction is complete.

f) Gold members can enrol members of their family by completing a simple enrolment form which can be downloaded online. Once completed this must be posted or faxed to your local Flying Club support office.

g) Family Account enrolments must state the family members full name as it appears on their/your passport and date of birth.

h) We will notify you that your Family Account application has been accepted by assigning the member of your family an account and identification membership number. This will be sent to you.

i) Each family member can only hold one Family Account at any time and miles can only be transferred between the Family Account and the Gold member's account.

j) If more than one account has been assigned to a family member in error, the accounts will be combined and any duplicate miles cancelled.

k) We retain absolute discretion to accept or reject any application for Family Account membership or suspend any membership account in the event of irregular or suspicious transactions.

l) Family Account membership is valid as long as the Gold member retains Gold status and holds a valid Flying Club Gold membership card.

m) Should the Gold member fail to retain Gold status, the Family Account will be suspended forthwith. Should the member re-qualify for Gold status at a later date, they may re-apply, subject to the Flying Club Terms & Conditions as laid out in this section and unless we are advised otherwise. Gold members may change the names of the members who hold Family Accounts once per annum, whenever they re-qualify for Gold status. However, only one Family Account may be held per Gold member at any one time with up to six members of your household.

n) If a member enrolled into a Family Account turns 18 years of age, the account will be cancelled and the transfer of miles into the Gold member's account will cease with immediate effect. On turning 18, the member will become eligible to apply for standard Flying Club membership. Flying Club Terms & Conditions will then apply.

o) All correspondence pertaining to the Family Account will be sent to the Gold member to whose account the Family Account is linked. The preferred mailing address of the Gold member's account will determine the applicability of any local rules or restrictions relating to the services and eligibility of local promotions.

p) The Family Account membership card remains our property and must be surrendered and returned to us on demand.

q) You are responsible for notifying us of any change of name, address or other details of members of your family enrolled in a Family Account.

r) We retain the right to terminate a Family Account in the event of any breach of the Flying Club Terms & Conditions. Any rewards booked by the gold member using miles from the Family Account either before or after the date of breach will be subject to review and possible cancellation by us.

s) To terminate a Family Account, please contact your local Flying Club helpline.


2.17 Supplementary Silver Account ("SSA")

a) Members who have qualified for Gold status in the Flying Club programme can enrol one person aged 18 years or over who resides at the Gold member's personal home address, as a new Silver member. The new member will receive a Supplementary Silver membership card and will be enrolled directly into Flying Club Silver.

b) Members enrolled into a SSA will be afforded exactly the same rights as a standard Flying Club Silver member, as laid out in the Flying Club Terms & Conditions, except that, in addition, the Gold member may spend miles from the SSA to pay for a reward, either in part or in full. The Gold member may use miles from their own personal account and the SSA for the same reward, although rewards booked by the gold member using miles from the SSA may only be booked via the Flying Club helpline.Where applicable any Gold member who has an authorised account user noted in their account, this user will also be entitled to spend the miles from the SSA account. Gold members cannot book rewards using miles from the SSA at any airport.

c) Miles earned by the SSA member will not be automatically transferred into the Gold member's account, but will be held in the SSA until either the SSA member or the Gold member wishes to spend them.

d) The SSA member cannot spend miles from the Gold member's account.

e) Gold members can apply for a SSA by completing a simple enrolment form, which can be downloaded online. All applications for a SSA must be counter-signed by the potential SSA holder in order to give authority for the Gold member to spend miles from the SSA and to show that they agree to the Flying Club Terms & Conditions. Once completed this must be posted or faxed to your local Flying Club support office.

f) To apply for a SSA, the gold member must use their home address as their preferred address and confirm these details at the time of applying for a SSA.

g) SSA applications must state the member's full name and date of birth. The Gold member's home address will be used for all correspondence.

h) A Gold member may award the SSA to an existing Flying Club member, so long as both parties agree and the nomination conforms with the Flying Club Terms & Conditions as laid out in this section. The existing member will be awarded a new membership number if applicable and the Gold member may then spend any miles previously earned by the existing account holder.

i) We will notify the prospective SSA member that the SSA application has been accepted by assigning an account and identification membership number, and sending the SSA member a Flying Club Silver membership pack.

j) A Gold member may award only one Flying Club SSA at any time. However, the Gold member may change the SSA holder once per annum when they renew their Gold membership.

k) If more than one SSA has been assigned to a member in error, the accounts will be combined and any duplicate miles cancelled.

l) We retain absolute discretion to accept or reject any application for a SSA membership or suspend any membership account in the event of irregular or suspicious transactions.

m) SSA membership is valid for as long as the Gold member retains Gold tier status and holds a valid Flying Club Gold membership card.

n) Should the Gold member fail to retain Gold status, their ability to spend miles from the SSA will be cancelled with immediate effect. The SSA will remain active until the end of its present membership year, at which time Silver status will only be retained if the Silver renewal threshold has been met as laid out in the Flying Club Terms & Conditions.

o) Should the Gold member re-qualify for Gold membership at a later date, the member may apply for a new SSA by completing a SSA application form.

p) If a SSA holder earns sufficient tier points to qualify for Gold status under the Flying Club Terms & Conditions, the account will immediately revert into a Flying Club Gold account. Flying Club Terms & Conditions will then apply, although, the original Gold member may still spend miles from the Supplementary Account, unless we are advised otherwise.

q) All correspondence pertaining to the SSA will be sent to the SSA holder at the same home address as the Gold member's account. The preferred home address of the Gold member and SSA will determine the applicability of any local rules or restrictions relating to the services and eligibility for local promotions.

r) The SSA membership card remains our property and must be surrendered and returned to us on demand.

s) The SSA holder is responsible for notifying us of any change of name, address or other details.

t) We retain the right to terminate a SSA in the event of any breach of the Flying Club Terms & Conditions. Any rewards booked by either the SSA holder or the Gold member using miles from the SSA either before or after the date of breach will be subject to review and possible cancellation by us.

u) To terminate a SSA, either the Gold member or the SSA holder should contact the Flying Club helpline.

v) SSA membership follows normal programme rules and will expire where there is no earning or spending activity within a 36 month period. Accounts will however automatically become active again following completion of a new earning activity.

2.18 Flying Club Gold members who purchase a full Economy ticket, are guaranteed an Economy seat when booked at least 3 days prior to departure and the Economy cabin or all cabins are full.

2.19 Flying Club Gold members now earn an extra 50% of miles flown when travelling with Virgin Atlantic across all classes. Gold members travelling on a codeshare agreement and with partner airlines will not qualify for the extra miles. This equates to a minimum of 150% of miles flown when travelling in Economy*, 200% of miles when travelling in Premium Economy and 250% of miles flown when travelling in Upper Class. *N class is dependant on route flown.

2.20 Flying Club Gold members receive one complimentary companion ticket upon renewing their Flying Club Gold membership each year. The complimentary companion ticket is valid for 12 months from the date that it is awarded, and all travel must be booked within this 12-month period. However the travel dates do not have to fall within this 12-month period. All other companion ticket terms & conditions apply (see clause 4.4).

2.21 Purchasing and Gifting of Flying Club Miles

a) A member can purchase a total of 30,000 miles each calendar year, in increments of 1000 miles, for their own account and/or for the accounts of another member/other members. There is no limit to the number of members you can purchase for so long as the total number of miles purchased per person does not exceed 30,000 in each calendar year.

b) A member may receive a total of 30,000 gift miles into their own account each calendar year. This may or may not be in addition to any miles (up to a limit of 30,000 miles) purchased by themselves. The maximum that any one member can receive, in any one transaction as a gift, is 30,000.

c) All members must be logged into their Flying club accounts online to purchase miles. If purchasing miles for another member, it is necessary to know that other member’s Flying Club membership number. Customer services are unable to advise of another person’s membership number. Miles cannot be purchased via any method other than online at Virgin Atlantic. Virgin Atlantic will charge a transaction fee to a member each time that member purchases miles, whether for their own account or for another members’ account, or for both. The transaction fee is included in the total cost quoted online at the time of purchase.

d) The purchase and gift facility of Flying Club Miles purchased online through Virgin Atlantic is operated on behalf of Virgin Atlantic by Points International Ltd.

e) Once miles have been purchased or received, miles will be added to a member’s mileage balance, these miles will be indistinguishable from other miles in an account. Miles purchased and received by members are non-refundable and non-transferable.

f) Virgin Atlantic reserves the right to alter the total number of miles that may be purchased and/or received by a member in each calendar year, to alter the level of increment in which miles may be purchased and/or received by a member and to alter the amount of the fee payable by a member when purchasing miles.

g) Virgin Atlantic reserves the right to restrict the availability of purchasing and/or receiving miles by members to certain geographical areas and the purchasing and/or receiving of miles by members is at the sole discretion of Virgin Atlantic.

h) The currency of miles purchased is determined by Virgin Atlantic and is dependent upon a member’s registered country of residence.

i) In completing your credit card details online, you are authorising Virgin Atlantic, or its agent, to charge the total cost of the purchase of miles including the transaction fee and any applicable taxes. The transaction will appear on your credit card statement as 'Virginatlanticmiles virgin.com'.

j) Where an email address is provided by the purchaser of gift miles for the receiving member, Virgin Atlantic Airways has no control over and accepts no responsibility or liability for the content of the confirmation email received by the recipient.

k) No tier points will be earned for any purchase or gift transactions.

l) 002 Flying Club accounts and 004 Flying Co accounts may not purchase or be gifted miles.

m) When miles have been purchased, you will need to log out and log back into your Flying Club account to view your updated mileage balance.

n) Buy miles cannot be purchased unless a previous earning activity is showing in a member's account. Gift miles can be purchased without any previous activity in an account.

3.1 General

3.1.1 You may earn miles from the day you enrol in the programme by travelling with us or using other goods or services supplied by exclusive Flying Club partners as long as you provide your membership number at time of booking or travel.

3.1.2 Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel / activity. Mileage can be claimed online by entering the booking reference or through the presentation of a boarding pass for a particular flight. Any attempt by a member to claim mileage from the same boarding pass on more than one occasion with different carriers will constitute a breach of this agreement and the termination provisions in clause 9.2 will apply.

3.1.3 Details of any Virgin Atlantic mileage earned should appear on your account within 7 days of travel, and any partner credits should appear within 30 days of the activity. Please note that certain airlines may take slightly longer. You will need to save evidence of your mileage entitlement until the miles appear in your account. Flying Club may at its absolute discretion, determine whether any item of proof is sufficient. If any activity has not been added to your account within the above timeframes, requests for retrospective mileage and tier point credits must be made within six months of the qualifying transaction date.

Where tier points do take an extended period to credit to a Member's account, it is possible that these may then not count towards a Member's renewal period if a subsequent tier point activity is credited to the account first. Virgin Atlantic will not be able to further credit any tier points to a new renewal year as a consequence of this, as tier points are credited by flight date. The tier points will however still count towards further upgrade to any next tier as per current upgrade rules detailed in the Flying Club section of the website.

A delayed credit may also cause a Member to downgrade. Virgin Atlantic will in this instance manually upgrade a Member back to correct status upon Member instruction and receipt on the account of the late credit. This will be done after any month's grace period between tier statuses with the renewal tier point balance then resetting to zero. Any possible missing tier bonuses during the grace period will not though be subsequently credited.

3.1.4 Miles and tier points will be issued only for flights actually flown by you and will be based on the class of ticket you have paid for and will not reflect any complimentary or reward upgrades. Miles and tier points will only be credited once travel has been completed, not at time of booking. Miles and tier points cannot be earned on any free or reduced rate tickets including, without limitation, reward travel, upgraded reward travel and travel agent or industry discounts, Vex Courier, Miles Plus Money, airport revenue upgrades, child or infant and complimentary tickets. Miles and tier points have no cash value and are not exchangeable under any circumstances for cash.

3.1.5 Offers of miles and rewards described in each edition of the pocket guide will automatically lapse on the publication of a new edition of the pocket guide. Please refer to our website for the most up to date information relating to membership, miles and reward offers. VAA may offer other rewards and/or opportunities to earn miles for limited periods in other Flying Club publications. Such rewards or opportunities to earn miles will be subject to the Consumer Terms and also to specific requirements as set out in the relevant publication.

3.2 Miles More Friends

3.2.1 This offer is only open to existing Flying Club members who enrol non Flying Club members into the programme through Miles More Friends. Both the current member and the new member must be at least 12 years of age or over to qualify for Miles More Friends bonuses.

3.2.2 Non Flying Club members have to enrol via the email sent by the existing Flying Club member and then take their first flight after joining in order for both parties to earn the bonus miles.

3.2.3 Flying Co administrators, secondary contacts, travel agents, or any other travel bookers making bookings for third parties are not eligible to take part in this scheme. You may not enrol on behalf of new members. They must enrol online accept the Terms & Conditions of Flying Club membership.

3.2.4 For every person you refer who joins Flying Club, you will earn miles on the basis of the cabin in which they complete their first round trip with Virgin Atlantic: the following miles will be awarded: Economy (Y,B,L,M,V,Q,X,N) 2,000 miles, Premium Economy (W,S,K,H) 5,000 miles and Upper Class (J,D,R,Z) 10,000 miles. Miles will only be credited once travel has been completed, not at time of booking. Miles cannot be earned on any free or reduced rate tickets including discounted, without limitation, reward travel, free upgrade and travel agent or industry discounts, Miles Plus Money, infant and complimentary tickets. Travel on codeshare flights and partner airlines will not qualify for miles.

3.2.5 The appropriate number of miles will only be credited to your account once your friend has completed their first flight and the miles earned have been credited to their Flying Club account. Miles can only be earned on enrolments made through the Miles More Friends online process.

3.2.6 For all person referred who subsequently join Flying Club and travel, they will earn bonus miles on the basis of the cabin in which they complete their first round trip with Virgin Atlantic: the following miles will be awarded: Economy, 1,000 miles, Premium Economy 2,000 miles and Upper Class 3,000 miles. Miles will only be credited once travel has been completed, not at time of booking. Miles cannot be earned on any free or reduced rate tickets including discounted, without limitation, reward travel, free upgrade and travel agent or industry discounts, Miles Plus Money, infant and complimentary tickets. Travel on codeshare flights and partner airlines will not qualify for miles.

3.2.7 Virgin Atlantic reserves the right to cancel this offer at any time and the mileage levels listed are subject to changes at any time.

3.2.8 You may refer as many new members as you like through Miles More Friends, but you will only earn bonus Flying Club miles on the first ten who enrol and then take a qualifying flight.

3.2.9 Virgin Atlantic will not be responsible for email messages that are sent by Flying Club members that are undeliverable or cannot be opened by the recipient.

3.2.10 The emails you send to your friends will be the only communication they receive from us until they have joined Flying Club and agreed to our standard Terms & Conditions. Their email address and details will not be used for any other purpose until this time.

3.2.11 Virgin Atlantic reserves the right to change, suspend or discontinue any aspect of the Miles More Friends offer pages, including the availability of any features, information, database or content or restrict your access to parts or all of the offer pages without notice or liability.

3.2.12 Following amendment to the Miles More Friends offering on 29 November 2006, any member who introduced a new enrollee prior to this date will still be credited bonus miles for up to six months. Should the new enrollee not have flown prior to 31 May 2007, it will no longer be possible for the introducing member to claim introductory miles for this particular member. Both, original member and new member should instead look to earn miles under the new offering by introducing other new members and encouraging them to fly.


3.3 Virgin Atlantic

3.3.1 You automatically qualify to earn miles and tier points from your first revenue flight in Economy, Premium Economy or Upper Class. When travelling in Economy (V,X,N) you will earn 50% of the miles flown, (Y,B,L,M,Q), you will earn 100% of the miles flown, in Premium Economy (K,H) you will earn 125% of the miles flown, (W,S) you will earn 150% and Upper Class (R,Z) you will earn 150% of the miles flown, (J,D) you will earn 200% of the miles flown.

3.3.2 Flying Club Silver members will now earn an extra 25% of base miles flown and Flying Club Gold members will now earn an extra 50% of base miles flown, when travelling with Virgin Atlantic across all classes. Flying Club Silver and Gold members travelling on a codeshare agreement and with partner airlines will not qualify for the extra miles.

3.3.3 Tier points are earned for each qualifying one-way flight taken as a Flying Club member. The number of tier points earned per qualifying Virgin Atlantic flight is determined by the fare class paid. Tier points earned per one way to all Virgin Atlantic destinations with the exception of Sydney are: 5 for Upper Class, 3 for Premium Economy and 2 for Economy travel.

3.3.4 Tier points will also be earned when travelling with Singapore Airlines when earning miles in qualifying classes. Please refer to Singapore Airlines' Terms & Conditions in clause 16 for qualifying booking classes. Some limited tier points can also be earned when earning miles in a qualifying class with partner airlines.

3.4 Partner Companies

3.4.1 Additional conditions affect the way you may earn miles from other participating companies. These appear on our website and in other Flying Club publications and apply in addition to these Consumer Terms.

3.4.2 A member may only earn miles from participating companies for flights or other goods or services actually taken up by that member, except in circumstances expressly provided for elsewhere in these Consumer Terms.

3.4.3 To ensure you earn the correct miles, you will need to give your name (as it appears on your membership card) and your account number to the participating company or when specified by the participating company or VAA. You should show your Flying Club membership card at the relevant time and make sure your account number has been correctly recorded by the participating company.

3.4.4 Once miles have been awarded to your Flying Club account or to an account with another airline for an activity on Virgin Atlantic or a Virgin partner the miles cannot be transferred between the two accounts.

3.4.5 Members cannot earn American Express bonus Membership Rewards or Flying Club miles on American Express cards without completing and obtaining approval on the appropriate enrolment form. Members must expressly state their Flying Club membership number on this form. The bonus miles offer cannot be used in conjunction with any other offer. Please refer to 4.46.

3.4.6 Any attempt by a member to claim mileage and tier points from the same boarding pass on more than one occasion with different carriers on more than one Frequent Flyer Programme will constitute a breach of the Terms & Conditions. The termination provision in clause 9.2 will apply.

3.5 Cancelled Flights or Involuntary Transfers

3.5.1 If you are transferred to another VAA flight or partner airline, which differs from the original issued ticket, the mileage earned on the resulting flight will be credited to your account. However if you are involuntarily transferred to a non-partner airline, you may request miles for your original VAA booking, in circumstances within VAA's control. In this case you will be required to send in a cover letter to outline the original flight details, along with a copy of your original boarding pass and new ticket details, to your local Flying Club department. Please note: VAA would not credit original flights for the following reasons - natural disasters/disruption, weather, fire, strikes, war, civil unrest and closed airports.

4.1 General

4.1.1 Please note that references to miles, unless otherwise stated, denote those relating to Flying Club only.

4.1.2 Rewards are as set out on our website, in the most current edition of the pocket guide or as otherwise notified to members, and are subject to these Consumer Terms and the specific requirements of each reward provider. Only in certain circumstances can cash be combined with miles in part payment for rewards.

4.1.3 You may claim rewards listed on our website and in your pocket guide, as amended from time to time, and in other Flying Club publications, only once sufficient miles have been credited to your account.

4.1.4 Reward tickets may only be mailed to the billing address of the credit card which has been given as payment for applicable taxes. Tickets mailed to this billing address will be deemed to have been received by you. Reward confirmation documents and correspondence will be mailed to you at the address shown on your membership account. We are not responsible for the timely performance of postal or courier services. If a ticket is lost, stolen or destroyed, a replacement may be issued at the airport for a replacement fee. If a reward confirmation document is lost, stolen or destroyed it will not be replaced and miles will not be re-credited to your account. On some routes e-tickets will be the only type of ticket that we issue for a reward booking, when payment is made for applicable taxes with a credit card. In this case an email address and/or fax number will need to be supplied so that an e-ticket confirmation can be sent. This confirmation will need to be taken to the airport. E-tickets will not be issued when an infant, who is not occupying a seat, is travelling in the party.

4.1.5 Rewards do not include insurance. It is your responsibility to arrange whatever cover you need yourself and to consider how participating in any reward activity or offer may affect any existing policies such as personal accident and life insurance. You may be required to provide proof of your insurance policy to us.

4.1.6 Reward flights do not include any applicable passenger taxes, fees, charges and surcharges, which will be charged to and payable by each passenger. The amount of these is subject to change.

4.1.7 Payment for taxes on reward bookings made by credit, debit or charge card can only be paid by the member or the passenger travelling. No 3rd party payment will be accepted.

4.1.8 Between the UK and all Virgin Atlantic destinations, a fee of GBP20 (UK originating), USD30.00 (US originating), HKD140 (HK originating), or USD25 (NG originating) per person will be added to the cost of each ticket if a paper ticket is requested in preference to an e-ticket on routes or fare types where an e-ticket can be used. These charges do not apply on codeshare flights.

4.1.9 All Flying Club rewards are subject to availability. Blackout dates may apply with certain Flying Club Partners. Please call Flying Club for details or check at the time of booking. Rewards cannot be booked less than 3 days before departure or 7 working days before departure should vouchers/tickets require being sent. Outside the UK 14 days notice is required for booking partner rewards originating outside your country of residence and Eurostar rewards. Express Fees may apply for bookings made within 7 days of departure, please check at the time of booking.

4.1.10 We will issue a reward to a third party at your request, but once issued rewards are not transferable. Complimentary companion reward tickets and companion tickets are not applicable. Only you as a member may authorise the deduction of miles or issue of rewards from your account.

4.1.11 Children travelling as unaccompanied minors or young persons travelling alone may travel on reward bookings at full adult mileage redemption levels. Children between the ages of 5 and up to the day before their 16th birthday must complete a K-id information form.

4.1.12 Members shall not sell or auction free tickets or miles in any circumstance. Selling or auctioning tickets could lead to the termination of a member's membership in accordance with clause 9.1.

4.2 Virgin Atlantic Flight Rewards

4.2.1 Once reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of £25 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region. Where the reward is a companion ticket and the person travelling on the paying ticket changes his or her flight or class of travel, the companion ticket may be similarly amended for the same amendment fees, subject to availability of seats and other conditions laid down by Virgin Atlantic.

Once tickets are issued, no name changes are allowed. If for any reason a flight reward is not taken up outside 7 days prior to departure, 75% of the miles will be recredited to the member's account. A cancellation fee of £30 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region will apply. If for any reason a flight reward is not taken up inside 7 days of departure, no miles will be refunded and no fee will be charged. Once travel has commenced miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in case of no-show.

4.2.2 All Virgin Atlantic reward seat travel is strictly subject to availability. The number of redemption seats available on each flight is restricted and it is possible that the seats allocated on a particular flight may be fully booked, even though seats are still available in other booking classes. Some flights may have no availability on certain routes, and popular dates (ie. Weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability. More seats for a particular flight may become available closer to departure. Information online regarding our latest redemption seat availability is a guide only and is correct at time of publication.

4.2.3 In the event that any of VAA's flight programme or operations are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected reward flights booked will be honoured. Miles for such reward flights booked but not honoured will be reinstated to members' accounts. If we are able to transfer the reward flight to another airline, travel will be for economy/coach class only, subject to availability. Prior to departure the difference in miles will be refunded, post departure the members must claim the difference in miles by submitting documentation (boarding pass, new itinerary etc) to Flying Club.

4.2.4 VAA Upper Class rewards and certain APEX type fares do not include a chauffeur driven car or other ground transfer services. Please check when booking.

4.2.5 Members exchanging miles for an Upper Class reward ticket or upgrade are not entitled to complimentary ground transfers. However, members may spend additional miles for a single journey in conjunction with the purchase of an Upper Class reward ticket in the UK, USA or South Africa either to or from the airport. Please note that members must be redeeming Flying Club miles for their Upper Class reward ticket in order to be able to redeem Flying Club miles for a chauffeur-driven car transfer. The chauffeur-driven car service should be requested at the time of booking, subject to availability. Passengers using Drive Thru Check In and travelling to the US, Shanghai, Johannesburg or Cape Town, must provide Advance Passenger Information (API) either at time of booking or online through 'Manage Your Flights'. Toll fees are included in the above mileage. This service is not available if you cancel your Virgin Atlantic flight for personal reasons or change to another airline. VAA reserves the right to withdraw this service at any time. Booking restrictions in the US apply within a 100 mile radius of the arriving/departing US airport. Booking restrictions in the UK apply within a 75 mile radius of the arriving/departing UK airport.

4.2.6 Flying Club members can spend miles online for Virgin Atlantic reward flights. This applies for one way or return reward flights and excludes upgrade, companion and chauffeur driven car service rewards. Virgin Atlantic rewards can only be claimed once sufficient miles have been credited to an account. Rewards cannot be booked less than three days prior to departure.

4.2.7 Reward Seat Sale

a) Virgin Atlantic reserves the right to withdraw or change all or any part of this offer at any time without any further notice. b) Normal Virgin Atlantic Flying Club membership Terms and Conditions apply.

c) The offer is applicable to selected routes in Economy only. Economy reward sale fares are not available on codeshare flights.

d) The offer is applicable to Adult, Child and Infant redemption fares. It cannot be used in conjunction with any other offer.

e) Upgrades will be applied in the normal way. The Economy sale fare would be cancelled and normal Premium Economy or Upper Class redemption levels applied (both during and post offer). For one way upgrades, again the Economy fare sale would be cancelled, and two one way levels applied, thereby the Sale fare would not be applicable.

f) This offer is open to registered members of the Virgin Atlantic Flying Club only.

g) Please check at time of booking that you are getting the correct Sale fare type. Virgin Atlantic holds no responsibility to check this on a member’s behalf.

h) Normal redemption passenger taxes, fees, charges and surcharges apply (subject to change).

i) All travel is strictly subject to availability. The number of redemption seats available on each flight is restricted and it is possible that the seats allocated to this offer on a particular flight may be fully booked, even though seats are still available in other booking classes. Some flights may have no availability on certain routes, and popular dates (ie. Weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability. More seats for a particular flight not available during the offer period, may become available at a later date.

j) Date changes following the end of the offer period will be applicable at normal fare levels. Sale fare will be cancelled and current fare applied to new date. Normal change fees will apply.

k) All passengers will be subject to Virgin Atlantic’s general Conditions of Carriage.

4.3 Miles Plus Money

a) These Miles Plus Money fares replace and substitute any Miles Plus Money fares you may have previously seen.

b) Miles Plus Money fares can be booked up to 11 months prior to departure.

c) The Miles Plus Money fares shown are only applicable for bookings and outbound travel within the dates stated and cannot be extended.

d) Miles Plus Money fares must include a minimum stay of a Saturday night. Maximum stay is 12 months.

e) All flights are subject to availability and capacity control. Popular dates (i.e. weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability on any dates.

f) Miles Plus Money fares cannot be combined with any other Virgin Atlantic or Flying Club promotion.

g) No Virgin Atlantic Flying Club miles and tier points will be earned on Miles Plus Money fares.

h) For Economy and Premium Economy Miles Plus Money fares, infants (under 2 years) not occupying a seat will be charged 10% of the applicable adult fare. Infants (under 2 years) occupying a seat and children (aged 2 - 11 years) will be charged 75% of the applicable adult fare. For Upper Class Miles Plus Money fares infants (under 2 years) occupying a seat and children (aged 2 - 11 years) will be charged 75% of the applicable adult fare. Unaccompanied infants and children will not be accepted for travel on Miles Plus Money fares.

i) Mixed itineraries (i.e. taking one sector in Upper Class and one sector in Premium Economy or Economy per trip) are permitted; call your Flying Club helpline to book.

j) Each sector of Miles Plus Money Mixed itinerary fares will be charged at half the price of the round trip fares.

k) Open jaw travel (i.e. outbound travel to a Virgin Atlantic destination covered via a Miles Plus Money fare and inbound travel via another Virgin Atlantic destination covered via a Miles Plus Money fare) is permitted.

l) Chauffeur driven cars and other ground transfer options are not offered on Upper Class Miles Plus Money fares.

m) Buy and/or Gift Miles cannot be used unless previous earning activity is evident in a member’s account.


4.3.1 Mileage levels

a) 15,000 Flying Club miles will be debited for each Upper Class round trip Miles Plus Money fare; 7,500 Flying Club miles will be debited for each Premium Economy round trip Miles Plus Money fare; and 2,000 Flying Club miles will be debited for each Economy round trip Miles Plus Money fare. This is applicable to adult and child (2-11 years) fares.

b) Infants (under 2 years) not occupying a seat will be debited 1,500 Flying Club miles for each Upper Class round trip Miles Plus Money fare; 750 Flying Club Miles will be debited for each Premium Economy round trip Miles Plus Money fare; and 200 Flying Club miles will be debited for each Economy round trip Miles Plus Money fare.

c) For mixed itinerary travel, 7,500 Flying Club miles will be debited for each sector flown in Upper Class, 3,750 Flying Club miles will be debited for each sector flown in Premium Economy and 1,000 Flying Club miles will be debited for each sector flown in Economy.


4.3.2 Miles Plus Money changes and upgrades

a) Tickets are non refundable. However changes may be possible at applicable charges. Date changes can be made at a charge of GBP 50 per ticket per change for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region. The original booked class must be available and maximum/minimum stay requirements must be adhered to.

b) Change fees are waived for upgrade to a higher revenue fare or higher Miles Plus Money cabin.

c) The difference in fare will also be applied as well as the difference in mileage, e.g. 7,500 - 2,000 = 5,500 Flying Club miles will be debited from the Flying Club member’s account for an Economy to Premium Economy upgrade.

d) All travel is subject to Virgin Atlantic’s Conditions of Carriage.

We try to ensure that the Miles Plus Money fares available to you as a Flying Club member are amongst the most competitive in the marketplace. However, it is possible that greatly reduced sale fares will not have a Miles Plus Money counterpart and whilst we endeavour to offer our members the lowest rate we cannot guarantee that this will always be the case. Please ask at time of booking for the lowest available fares.


4.4 Upgrades and Companion Rewards

4.4.1 For bookings made directly with Virgin Atlantic: Your ticket will be issued in the upgrade class that you request, if available.

4.4.1.1 Qualifying fare levels for upgrades and companion tickets are correct at time of going to print.
As qualifying fare levels may vary from time to time, please check at time of booking.

4.4.1.2 Companion tickets and free complimentary companion tickets must be for the same date and flight as that of the paying passenger. The paying passenger is entitled to travel in the same or higher cabin than that of the companion if required, however companion tickets may never be booked into a higher cabin than the revenue ticket holder.

4.4.1.3 Each complimentary companion ticket is valid for 12 months from the Gold renewal date. The Flying Club Gold member must travel and is required to book the companion reward within this period. However the travel dates do not need to fall within this 12-month period.

4.4.2 For bookings made via a travel agent please contact your local flying Club helpline.

If we are unable to confirm your upgrade, you may call Flying Club no earlier than 72 hours prior to departure to check availability try to confirm the upgrade, or stand by at the airport on the departure date. If seats become available, you may be upgraded.

Alternatively, you may exchange your miles for an upgrade (subject to availability) on the day of departure by approaching the Virgin Atlantic ticket desk at the airport prior to checking in and at least two hours prior to departure (upgrades will not be permitted at the boarding gate).

4.4.3 If you cancel a confirmed upgrade at least seven days before departure, we will recredit 75% of your miles to your Flying Club account. A handling fee of £25 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region will apply. The recredited miles will be available for their original validity period. If for any reason a flight reward is not taken up inside 7 days of departure, no miles will be refunded and no fee will be charged. Once travel has commenced miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in case of no-show.

4.4.4 Upgrades are not valid on flights booked through Virgin Holidays.

4.4.5 Flying Club upgrades, companion rewards and free complimentary companion tickets are not valid on codeshare flights.

4.4.6 Flying Club upgrades cannot be used in conjunction with any promotional fare or discount. Round trip upgrades relate to two flown sectors only. Please note double the miles are needed for round trip upgrades to and from Sydney.

4.3.7 The member or authorised account user can request one companion return flight reward with Virgin Atlantic, provided that the Flying Club member and the companion both travel on the same flight and date, and the Flying Club member's ticket has been purchased at a qualifying adult fare. Companion rewards are not valid for flights purchased through Virgin Holidays, Virgin Atlantic Vacations or any other tour operator. Other exemptions include flights purchased at group fares, promotional rates or other selected discount levels.

Qualifying fare class for Upgrades or Companions

4.3.8 Qualifying fare levels for Economy to Premium Economy upgrades and Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Economy fares booked in Y class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
- Only Virgin Atlantic published Economy fares booked in B, L, or M class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.


4.3.9 Qualifying fare levels for Premium Economy to Upper Class upgrades and Premium Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Premium Economy fares booked in W class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
- Only Virgin Atlantic published Premium Economy fares booked in S class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.


4.3.10 Qualifying fare levels for Upper Class Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Upper Class fares booked in J class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.

* For journeys Lagos to the USA and Delhi or Mumbai to USA, Virgin Atlantic published Upper Class fares booked in D class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.
**M class is only available for flights booked outbound from Lagos.

4.4 Partner Companies

4.4.1 You may only spend miles that have been recorded in your account if they have been earned in accordance with the participating companies' conditions and these Consumer Terms. Any miles not so earned will be forfeited.

4.4.2 Partner flight rewards are only valid for round trip travel between the destinations specified by the reward using the routes stipulated by the relevant reward provider. Members can redeem one-way reward flights with partner airlines, however the full redemption levels (as listed) will apply.

4.4.3 All flight rewards are for economy or coach class travel unless otherwise stated.

4.4.4 Once tickets are issued, you may make a change to your travel date, route or class of service for an amendment fee (clause 4.21), except where the reward is a companion ticket and the person travelling on the paying ticket changes his or her flight or class of travel. In these circumstances, the companion ticket may be similarly amended, subject to availability of seats and other conditions laid down by the reward provider. Once tickets are issued, no name changes are allowed. No changes can be made within 14 days of travel. Once travel has commenced, date and name changes are not permitted.

4.4.5 Flight rewards are subject to capacity control. Airlines may limit the number of reward seats available on any flight and prohibit travel on certain days.

4.4.6 Members travelling with baggage exceeding the limit set by partner airlines must pay the relevant excess baggage charge at the departing airport on the day of travel to the partner airline.

4.4.7 Members who are also American Express Card members, enrolled in the Membership Rewards Classic-Programme can convert their Membership Rewards points into Flying Club miles. Flying Club miles cannot however be converted into American Express Membership rewards points.

5.1 All members are able to view account information online. Japanese Flying Club Red members can select to receive a paper statement in addition to viewing their account online. All other Red member regions will only have the option of viewing their account details online. Clause 14 will also apply.

5.2 If you have earned miles that do not appear on your statement, you should send any relevant and original documentation (copies may not be accepted) to your local VAA office.

5.3 Any account discrepancies must be notified to VAA within six months of the date on which relevant miles are claimed to have been earned, or such miles will be forfeited.

5.4 No final statement is issued warning of account (and mileage expiry). Accounts (and miles) expire three years after the last earning or redemption activity. Members can track account status by registering online.

6.1 Flight rewards do not include any applicable taxes, fees, charges or surcharges imposed by any government authority, other authority or Virgin Atlantic, all of which are your responsibility. The level of such taxes, fees, charges and surcharges may be changed without notice. You must pay such taxes, fees, charges and surcharges prior to departure or prior to taking up any reward.

6.2 There may be supplementary charges for rewards other than flights set out in the relevant section of our website.

6.3 All payments you make to us should be by one of the following credit cards: Amex, Visa, MasterCard and Diners Club (plus Switch/Delta in the UK and JCB in Japan).

6.4 If making a payment more than 21 days before travel (or reward date), payment may be made by sending a cheque to Flying Club, payable to Virgin Atlantic Airways. Cheque payments in South Africa must be bank guaranteed. Payment by cheque is not accepted in Hong Kong.

6.5 We cannot guarantee that participating companies accept these payment methods. Members will be responsible for checking if their desired method of payment is acceptable.

6.6 Cancellation of rewards attracts cancellation charges as detailed on our website. Please note that the reward voucher must be valid at the time of cancellation. The re-credited miles will be available for their original validity period.

6.7 It is your responsibility to satisfy yourself as to the taxation treatment of any credit in connection with business or other activities. We will not be responsible for any tax liability.

7.1 All rewards including flight rewards, are subject to availability and any additional Terms & Conditions from the relevant reward provider which will automatically apply to the relevant reward. These are available to you on request. Rewards are also subject to capacity control, meaning that the reward provider reserves the right to limit the number of goods or services available to use as rewards, and that VAA do not guarantee the continued or unlimited availability of any reward or reward level.

7.2 VAA and other reward providers may prohibit reward availability on certain dates of the year, in certain places, limit the number of rewards available at any time, or place other restrictions on rewards. Rewards may be withdrawn or cancelled by VAA and other reward providers at any time.

7.3 Rewards may not be combined or used with other promotional offers including, without limitation, discount coupons, free travel certificates, premium offers or other promotional fares.

7.4 Travel accommodation and/or other services constituting a reward are subject to the terms & conditions of the relevant reward provider. Copies of such additional terms and conditions are available on request. These may include special restrictions so that such tickets or confirmations may be non transferable and non refundable.

8.1 Any participating company or reward provider other than VAA may withdraw from the programme at any time or change their terms of business and terms of supply of goods and services. The changes are entirely beyond our control, so we cannot guarantee that any participating company, other than VAA, will continue to participate in the programme or offer rewards, nor can we guarantee the continued availability of any particular method of gaining miles or any particular reward. VAA will not provide compensation or any substitute reward in the event a third party supplier withdraws from the programme whenever practical, VAA will give you notice of participating companies or reward providers who have withdrawn from the programme, or of any other change in the method or rate of earning miles, or any change in the number of miles required to obtain rewards.

8.2 VAA is not responsible for any consequences resulting from reward travel plans which are disrupted, changed or cancelled due to the withdrawal or other action of a reward provider, which is beyond the reasonable control of VAA.

8.3 We will honour miles which have been allocated and reported by a participating company prior to its withdrawal from the Programme. However, we are not responsible if a participating company which withdraws from the Programme fails to issue miles or notify us of miles or provide any rewards.

8.4 VAA reserves the right to modify the Programme rules at any time. This may include, and is not limited to, the allocation of miles and availability of rewards, the exclusion of discount fare levels, the amendment of the tier point structure, rates and/or tariffs, and the alteration of rates of miles required to redeem rewards at any time.

8.4.1 VAA reserves the right to add or modify blackout dates, and to limit the number of rewards available to any/all destinations.

8.5 VAA reserves the right to change, replace, temporarily suspend, terminate or cancel any aspect of the Programme, or the Programme in its entirety, at any time with immediate effect upon notice to the members. This means that regardless of the amount you participate in the Programme, your right to accumulate miles and claim rewards may be altered or terminated at any time.

8.6 VAA may terminate this programme at any time upon six months prior notice to members. You will then have six months to use previously accrued miles for rewards. No new miles may be earned during the notice period. Upon termination of the programme at the end of such notice period, all rights of all members against VAA will cease and, in particular, miles shall cease to be exchangeable for rewards.

8.7 VAA may terminate the programme immediately if required to do so or by law, or if VAA in its absolute discretion believes it is desirable as a result of any change in the law or any other regulations.

9.1 Flying Club miles, membership and/or rewards are void if sold, auctioned, bartered, purchased (by any other method than through the Virgin Atlantic Airways Buy Miles option), defaced or altered. Such activity is prohibited and may result in denial of travel and/or redemption of the reward and may also result in the cancellation of all accrued miles, rewards and programme membership.

9.2 We may refuse to issue miles or process reward redemptions if we believe there has been fraud, breach or failure to fulfil any of these Consumer Terms or other current restrictions or requirements. Any breach of these Consumer Terms or other requirements contained on our website or in the pocket guide may result in denial of travel and/or redemption of rewards and cancellation of all miles, rewards and programme membership.

10.1 As part of your Flying Club membership you will receive communications which are relevant to Flying Club, such as your membership pack and important information on programme updates and developments by email, post, telephone or SMS. You will receive a membership pack once you have completed either a Virgin Atlantic, codeshare or partner flight or miles credited to your account from one of our financial partners.

10.2 You will need to register your membership online and provide us with your email address to ensure that you receive the most up to date information.

10.3 While we will take reasonable efforts to process requests for alterations to your communication preferences, we cannot guarantee that the implementation of such alterations will be immediate or error-free.

10.4 If you have any query concerning the issue of miles or redemption of rewards, please contact your local Virgin Atlantic office.

10.5 Please note that the responsibility for the issue of miles is, that of the relevant participating company and for the provision of rewards is that of the relevant reward provider. In seeking to assist in the resolution of any dispute or complaint between a member and a participating company or reward provider, VAA assumes no liability in respect of the subject matter of that complaint.

10.6 These terms do not affect your rights against a participating company or reward provider. Any notice or statement to a member shall be deemed to be given 72 hours after it has been sent out by VAA to the member's address as registered in our records.

Correct as of December 2008.

11.1 VAA shall not be liable for any loss, delay, damage or injury which occurs in connection with the use or redemption of any reward provided under the programme. Any responsibility for any such loss, delay, damage or injury shall be solely that of the reward provider providing the reward. VAA does not seek to exclude liability for death or personal injury caused by its negligence.

11.2 VAA's sole liability in relation to the programme, whether for negligence, breach of contract or any other matter, shall be limited to re-crediting to your account miles equal to those exchanged for the reward in connection with which such matter arose.

11.3 While every effort has been made to ensure that all information on the website, in your pocket guide and in other Flying Club publications is correct at the time of going to press, we are not responsible for any typographic errors or their consequences.

11.4 Product design and specification is subject to change in line with our ongoing design and development policy. All information contained on our website or in your pocket guide was correct at 1 July 2002.

A person who is not party to this agreement shall have no right under The Contract (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

13.1 These Consumer Terms and the relationship between VAA and each member are governed by English law. In joining the Programme, you are agreeing to submit to the non-exclusive jurisdiction of the English Courts.

13.2 If in any jurisdiction, the programme, the issue of miles or the redemption of any reward is unlawful, then to the extent that the laws of that jurisdiction are applicable, the issue or redemption of miles or rewards and any related documents are void.

14.1 Members consent to the following: the supply of your data to other departments, other Virgin branded companies, associated VAA companies,
Flying Club partners and third party suppliers or data processing agents; the transfer of your data to countries outside the EEA; and the supply of your data to immigration and customs authorities. As a matter of policy, Virgin Atlantic never allows your name and address to be used by unconnected organisations. If you would like to receive information from our Flying Club partners and associated Virgin companies, you must either register your membership online or call your Flying Club helpline to update or amend your communications preferences. Your personal data will be processed only for the following purposes:
Purpose 2 - Advertising, Marketing & Public Relations
Purpose 5 - Administration of Membership Records
Purpose 6 - The Consideration of Complaints
Purpose 7 - Advertising, Marketing & Public Relations For Others
Purpose 10 - Research
Purpose 12 - Consultancy and Advisory Services (Software Development and Testing) as documented on Virgin Atlantic Airways' Data Protection Notification. (Registration number Z5114697 on www.dpr.gov.uk).

14.2 This data may be in respect of information that you have provided to us on applying for membership; services you have received; or travel arrangements made with us. In addition, data processing may also include the processing of 'sensitive' information e.g. racial or ethnic origin, religious beliefs or medical conditions. By accepting our Terms & Conditions through submitting your application for Flying Club membership, you shall also be demonstrating your consent to the processing of any sensitive data. If you do not consent to the processing of your data as set out in this clause, in whole or in part, then you should write to your local Virgin Atlantic office to inform us of your wishes.

14.3 Under the Act you have a right of access to the personal information we hold about you. If you wish to exercise this right, please submit a Data Subject Access Request in writing to:

Data Protection Manager
IT Governance - G-SW
Virgin Atlantic Airways
The Office
Manor Royal
Crawley
RH10 9NU

To see full details of how to make a Data Subject Access Request and to access the appropriate request form, please click here.

15 CODE SHARES

15.1 Miles will only be earned on a code share flight with a Flying Club airline partner that has a 'VS' prefix. All other code share operated or marketed flights by the partner with an airline other than Virgin Atlantic will not qualify for miles.

15.2 Air China:
All flights on Air China code share services bearing the 'VS' flight number prefix on the London - Beijing route will earn miles.

15.3 Air Jamaica:
All flights on Air Jamaica code shares services bearing the 'VS' flight number prefix will earn miles.

15.4 bmi:
All flights on bmi code share services bearing the 'VS' flight number prefix will earn miles.

15.5 Continental Airlines:
All flights on Continental code share services bearing the 'VS' flight number prefix will earn miles.

15.6 Singapore Airlines:
All flights on Singapore code share services bearing the 'VS' flight number prefix will earn miles.

15.7 South African Airways:
All flights on South African code share services bearing the 'VS' flight number prefix will earn miles.

15.8 US Airways:
All flights on US Airways code share services bearing the 'VS' flight number prefix will earn miles.

15.9 Virgin Blue:
All flights on Virgin Blue code share services bearing the 'VS' flight number prefix will earn miles.

16.1
Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel. For example if you travelled with a Flying Club airline partner on 1st January 2009, you must send the appropriate documentation (itinery/ original ticket and boarding pass) into Flying Club for processing prior to 1st June 2009.
Please be aware that Flying Club airline partners will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six month claim period.
All mileage levels are for a free return ticket excluding passenger taxes, duties, fees, charges and surcharges.
All reward flights with airline partners are subject to availability.
Blackout dates may apply and certain routes may not be available, please check with Flying Club.
Redemptions are not available on codeshare flights and please note redemptions for unaccompanied minors are not available on codeshare or airline partner flights.
A minimum of 7 days notice is required to secure a reservation.

a) Air China

Miles can be earned and redeemed on Air China’s London to Beijing route only.
Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
First Class: F, A, P
Business Class: C, D, J
Economy Class: B, H, M, K, Y, Z
Discounted Economy Class:L, Q, G, S, V, U, W

Miles will not be earned for travel in T, E, O, I, R, X, N classes and any other not listed above.

Spending miles:
Seats are subject to availability. A minimum of 7 days notice is required to secure a booking. All mileage levels are for a return ticket excluding passenger taxes, duties, fees, charges and surcharges. Blackout dates apply.

b) Air Jamaica

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Discounted Economy Class: X, W, R, S
Economy Class: Y, B, K, Q, G
Duluxe Economy: V, M
Executive Business: J, C Spending miles:
No stopovers or open jaws are permitted. If you wish to stop over, you will need to redeem extra intra Caribbean mileage. A minimum of 7 days notice is required to secure a booking.

c) Air New Zealand

Earning miles:
Miles may only be earned on flights operated by Air New Zealand and flights NZ362 and NZ365 operated by Air Calin and NZ386-387 operated by Eva Air.

Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Premium Business Class: C, D, Z, J
Pacific Premium Economy : U, O, E
Economy Class: Y, A
Discounted Economy Class: B, M, H, Q, V, W, T

Booking classes that do not qualify for accruals are: I, X, R, N, L, G, S, K P for international and Domestic travel including trans-Tasman services.

Spending miles:
One open jaw and one stopover per reward are permitted.
Routes are available as follows:
New Zealand to the Pacific Islands ( Auckland to Fifi/Samoa/Tonga/Rarotonga/Norfolk Island/Tahiti/New Caledonia)
New Zealand to Australia ( Auckland/Wellington/Christchurch/Queenstown to Sydney/Melbourne/Brisbane)
Australia to UK ( Sydney to London) (via Auckland)
New Zealand to Asia (Auckland to Nagoya/Osaka/Tokyo/Hong Kong/Taipei/Shanghai)
Flights originating from any destination within New Zealand other than Auckland will incur an additional Internal reward mileage charge. A minimum of 7 days notice is required to secure a booking.

d) All Nippon Airways

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
First Class: F, A
Business Class: C, Z, J, D
Discounted Premium Economy Class: E
Full Economy Class: Y
Discounted Economy Class: B, S, M, K, L, W, H
Inclusive Tour Economy Class: T
Japan Internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for the accrual of miles.
Miles cannot be earned on Inclusive Tour Economy Class: T on charter flights, Free of Charge tickets or Group Inclusive Tour fares.

Spending miles:
Stopovers, stays of more than 24 hours, are allowed in both outbound travel and inbound travel:
When any points in Japan are the destination of the travel originating outside Japan, stopover in Japan in addition to destination will be allowed
For travel originating in Japan, stopovers in Japan will not be accepted but a connection (stay of les than 24 hours) will be allowed
Ground transportation other than at destination will be considered as stopover
Code share flights with NH flight prefix operated by Air Canada, Lufthansa, United Airlines, Varig, Brazilian Airlines and, bmi will not be applicable for award travel
Qualifying code share flights with NH flight prefix operated by Air Japan, Air Nippon and Ibex Airlines do qualify for award travel.
Japan internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for redemption of miles.
A minimum of 7 days notice is required to secure a booking.

e) bmi

Earning miles:
From most cities, bmi and Virgin Atlantic offer through check in to your final destination, please check at the time of booking. You can also earn the same level of miles on Virgin Atlantic code share flights operated by bmi.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Western European and UK domestic Flights;
Business Class: C, D, J, Y, A, P
Premium Economy: S
Economy: B, K
Discounted Economy Class: H, M, Q, V, G, O, W, T , N, E

Mid and long haul Flights:
Business Class: C, D, J, A, P
Premium Economy: U, L, Y, S, O
Economy Class: H, Q, B, K, M, V, W
Web promotion class: G, T, N, E

Non-qualifying classes: I, X, R, Z

bmi tiny fares in S, B, K, M, H, Q, V, G, O, W, T, N and E classes are accruable flights until 31 December 2005. From 01 January 2006, bmi tiny fares cease to attract any Flying Club miles.

Spending miles:
Rewards are available on the bmi scheduled services but are not available for Palma, Venice or Alicante destinations. All flights are subject to availability and maybe limited during peak periods. No open jaw or stopovers permitted. A minimum of 7 days notice is required to secure a booking.

f) Caribbean Star Airlines

We are sorry to inform Flying Club members that all earning and redeeming activities on Carribbean Star will be put on hold from 2nd February 2007 until further notice. If you have any questions please contact your Flying Club hotline.

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes: S, L, H, Y, D, B, Q, V

Spending miles:
Open-Jaw Travel:
Open-jaw travel allows passengers to fly from one point of origin to a destination (example: Antigua-Barbados) and then return from another destination (example:St. Lucia-Antigua). A minimum of 7 days notice is required to secure a booking.

g) Continental Airlines

Earning miles:
Miles may only be earned on flights operated by Continental and qualifying flights with Continental's domestic/regional feeder partners CO Express (Express Jet) and CO Micronesia.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Spending miles:
One stop over allowed on the most direct route. Stopovers are not allowed on travel within or between the 48 contiguous U.S., Alaska and Canada. A Saturday night stay is required for rewards within or between the 48 contiguous U.S., Alaska and Canada. One open jaw is permitted. A minimum of 7 days notice is required to secure a booking.

h) Gulf Air

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Spending miles:
Open jaws and stopovers are permitted for destinations within the same zone.
Mileage levels refer to direct flights only.
For journeys involving indirect routings, individual sector mileages should be added together.
On the route from the Far East to the Gulf, the Far East includes, Bangkok, Kuala Lumpur, Manila and Shanghai.
The Gulf includes Bahrain, Oman, Qatar, U.A.E, Saudi Arabia and Kuwait. Iran includes Mashad, Shiraz and Tehran. Other Middle East includes Amman, Athens, Beirut, Cairo, Damascus, Istanbul, Khartoum, Larnaca & Sanaa and Karachi in Pakistan. The 'Indian subcontinent' refers to Dhaka in Bangladesh, Lahore, Peshawar and Islamabad in Pakistan, Bangalore, Chennai (Madras), Delhi, Kochi, Kolkata, Hyderabad, Bangalore, Mumbai & Thiruvananthapuram in India and Kathmandu in Nepal.
Europe includes London, Paris and Frankfurt. A minimum of 7 days notice is required to secure a booking.


i) Hawaiian Airlines

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Trans Pacific
First Class/ Business: J, P, A*
Economy Class: W, Y, Q, B, N, M

Sydney & South Pacific
First Class/Business: J, P, A*
Economy Class: W, Y, Q, B, N, M

Interlsland
First Class/Business: F, P, J, A*
Economy Class: X, Y, V, S, I, W, Q, B, N, M

*A = upgrade class to first class and earn Economy miles only.

Spending miles:
Please refer to clause 16.1.
One open jaw permitted. Stopovers are allowed for connecting flights within 4 hours. A minimum of 7 days notice is required to secure a booking.

j) Jet Airways

Earning miles
Miles may only be earned on flights operated by Jet Airways.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Discounted Economy Class: Q, S, L, N
Economy Class: Y, M, T, U
Business Class: C, J, Z, I
First Class: F, A

Spending miles
Open jaws are permitted but stopovers and one ways are not permitted.
Routes are available on all Jet Airways’ domestic and international flights.
Redemption levels are based on individual sectors and not the total mileage of the journey.
To make a reservation, please contact your Flying Club helpline.
Blackout dates may apply.
Seats are subject to availability.
A minimum of 7 days notice is required to secure a reservation.

k) Malaysia Airlines

Earning miles:
All Malaysia Airlines' International sectors are eligible for accrual.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
International sectors only:

Discounted Economy Class: H, Q, B
Economy Class: E, Y, W, M, K
Discounted Business Class: D
Business Class: C, J
Discounted First Class: A
First Class: F, P

Miles will not be earned on domestic sectors, all MH9000 series code-shared flights and charter flights.

Spending miles:
On all Malaysia Airlines' international and domestic routes except MH9000 series code-shared flights. All reward flights are subject to availability. A minimum of 7 days notice is required to secure a booking.

l) SAS

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Business Class: A, C
Discounted Business Class: J, D, Z
Economy Class: Y, S, B, M, H, Q, V, E
Discounted Economy Classes: W, U, K, L, T, G

First Class and First Discounted Class are not applicable. Inclusive Tour rates do not qualify for miles. Danish and Norwegian domestic flights are excluded from earning miles along with selected Swedish domestic routes. Mileage credit is not available on flights offered by SAS but operated by another airline. Flights between UK and Scandinavia, Scandinavia and Europe and Swedish Domestic flights are based on flat rate mileages ranging between 250 - 1000 miles per qualifying sector. Flights from Scandinavia to US and Asia are based on actual flown miles.

Spending miles:
Effective immediately we have suspended redemption bookings on SAS until further notice. We apologise for any inconvenience caused.
Any bookings made prior to 28th July 2008 for travel after this date will be honoured.

All flights must originate in the UK and some flights are via Scandinavia. A minimum of 7 days notice is required to secure a booking.

m) Singapore Airlines

Earning miles:
Miles will be issued to Flying Club members when travelling in the following classes;
Suites: R
First Class: A, F, P.
Business Class: C, D, J, Z.
Economy Class: B, E, H, K, L, M, S, U, W, Y
Miles will not be earned for travel in O, I, V, X, Q, G, T, and N classes.
If any flight sector in your booking is not eligible for mileage accrual, all Economy Class flight sectors in the same itinerary will be ineligible to earn Flying Club miles.

Flying Club members can also earn tier points when travelling with Singapore Airlines in the qualifying mileage earning classes, as listed above.

Singapore Airlines Suites are only available on selected flights.

Spending miles:
Please note that with immediate effect redemptions on Singapore Airlines in Business and First Class are on hold until further notice. We apologies for any inconvenience.

One stopover and one turnaround open jaw is permitted per round trip journey within the same zone. A minimum of 7 days notice is required to secure a booking.

n) South African Airways

Earning miles:
Miles will be issued to Flying Club members when travelling in the following classes:
Business Class: C, D, J, Z
Economy Class: Y, M, B, K, H, S, Q
Discounted Economy Class: G, L, V, T, W
All other classes do not qualify for mileage.

Spending miles:
Travel within South Africa only: open jaw flights are allowed but must return to point of origin.
24 hour connection may be required for travel between Dakar and New York.
All flights operated by South African Airways as well as feeder airlines SA Express and SA Airlink qualify for Flying Club mileage and redemptions.
A minimum of 7 days notice is required to secure a booking.
All flights are subject to availability. There are no blackout periods.

o) US Airways

Earning miles:
Miles may be earned on the following qualifying classes:
First Class: F, A
Envoy/ Business Class: C, D, Z
Economy Class: Y, B, M, H, Q, N, V, W, L, S, T, G, K, U, E, R

Miles will not be awarded for travel on bulk, charter or other unpublished fares, travel industry reduced rate or other non revenue tickets including reward tickets or flights with US flight prefix operated by any carrier other than US Airways or qualifying flights on one of their 'US Airways Express' regional carriers listed below:

PSA Airlines Inc
Mesa Jet
Chautauqua Airlines
Republic Airlines
Trans States Airlines
Air Wisconsin
Piedmont Airlines
Air Midwest
Colgan Air

Spending miles:
One stopover or open jaw allowed per itinerary for an additional 10,000 miles unless it is a gateway city (connecting to an international flight). A minimum of 7 days notice is required to secure a booking.

p) Virgin Australia

Earning miles:
Miles may only be earned on flights operated by V Australia. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Promotional Economy Class: V, Q, A
Discounted Economy Class: K, G, E, L, N, T
Full Economy Class: Y, B, H
Premium Economy: W, S, R, O
Business Deal: I, D
Business Flexi: J, C

No miles will be earnt on Mel-LAX route launching September 2009 in Business Deal Class, with Business Flexi earning only in J, C, D, I classes.

No miles will be earnt in the following ineligible classes: F, Z, P, M, U, X

No tier points will be credited for flights flown on V Australia.

q) Virgin Blue

Earning miles:
Miles may only be earned on flights operated by Virgin Blue within Australia. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Promotional Economy Class: R, V, X
Discounted Economy Class: A, B, C, E, G, H, J, K, M, P, Q, S, T, U
Full Economy Class: N, Y
Premium Economy: O, W

17.1 Miles may only be earned for full, corporate or rack rates, please check with the hotel at the time of booking. Your Flying Club account details must match the invoice name. Only one credit of miles is available per room per stay unless otherwise stated and miles cannot be spilt between two or more members. Please call Flying Club for further details.

a) Bajan Services

Earning miles:
Minimum rental period of 7 nights
Check out time is 12:00 noon
Local VAT is 7.5%

b) Blakes Hotel

Earning miles:
Miles may be earned for meals if the member is non-resident at the ratio of 10 miles per £1 spent.

c) Hilton HHonors

Hilton HHonors includes Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites by Hilton Hotels.

Earning miles:
Miles can be earned on almost any rates per stay. Flying Club members can earn 1,000 miles at the Hilton, Conrad, Doubletree and Embassy Suites Hotels. Flying Club members can earn 200 miles per stay at Hampton Inn, Hampton Inn & Suites and Homewood Suites by Hilton.

Spending miles:
Flying Club members can spend their miles for any reward available on the Hilton HHonors reward chart by exchanging Flying Club miles for HHonors points through the HHonors Reward Exchange. Miles can be transferred into Hilton HHonors points at a rate of 1 for 1 (Minimum level of 10,000 miles and then in increments of 5,000) by calling the Flying Club helpline with your HHonors account number. You must be a member of Hilton HHonors to use the HHonors Reward Exchange. To enrol or to exchange HHonors points for Flying Club miles, members should call HHonors Customer Service on 00 800 444 666 77, members in the USA and Canada can call an automated account enquiry on 1 800 548 8690.

Rates for exchanging HHonors points to Flying Club miles:
10,000 HHonors points into 1,500 Flying Club miles
Hilton HHonors membership, earning and redemption of Points and Miles are subject to HHonors Terms & Conditions. 2002 Hilton HHonors Worldwide.

The transfer will take up to 30 days and a booking cannot be made until the transfer is complete.

d) Hyatt Hotels and Resorts

Earning miles:
Miles will be earned per stay when paying a qualifying rate.

e) Jumeirah

Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in conection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special discounted and long stays.

If staying on a non-qualifying room rate, Flying Club miles can still be earned on all Jumeirah spend at the hotel. Qualifying spend means all charges (exclusive of service charge or any taxes) when making use of the food and beverage or any related services including without any limitation telephone calls and laundry services but excluding conference related and third party services.

f) Mandarin Oriental Hotel Group

Earning miles:
Miles may be earned per stay on qualifying rates.

g) Marco Polo Hotels

Earning miles:
Miles may be earned per stay on qualifying rates. Miles cannot be earned on locally negotiated rates.

h) Marriott Hotels

You must enrol into the Marriott Rewards programme before your first stay to ensure that you will earn your Flying Club miles for that stay.

As a Marriott Rewards member you must agree to the Marriott Rewards programme Terms and Conditions. These include but are not limited to the below Terms and Conditions.

Miles are earned based on spend at the hotel. Charges which do not qualify for miles include taxes applied to the room rate, paid outs, purchase of Marriott gift certificates, charges for Marriott contracting services and catering or banquet functions charged to the guest room account.

Brands offering 1 mile per U.S dollar spend award miles on room rate only, with the exception of Horizons Club, which offers 1 mile per U.S dollar spent on all qualifying charges.

Mileage accrual is limited to individual travel. If a member attends a convention or group meeting and individually pays Marriott directly for the room, the member will be eligible to receive miles for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, master-billed rooms and rooms booked at the marriott associate rates are not eligible to earn miles. Miles earned from room contracts or military rates at certain overseas locations are subject to local restrictions and may be ineligible for credit.

Wholesale packages and series tours booked through a travel agent are not eligible for miles.

Terms and conditions are subject to change. Please check www.marriottrewards.com for the current and complete Terms and Conditions.

i) Millennium & Copthorne Hotels

Earning miles:
Miles will be earned per stay when paying a qualifying rate. Stays at Kingsgate Hotels do not qualify for any miles.

j) Morgans Hotel Group ( formerly known as Ian Schrager Hotels)

Earning miles:
Miles can be earned on any rate.

k) Red Carnation Hotels

Earning miles:
A minimum 2 night stay is required on special package or promotional rates to be eligible for miles. Please check at the time of booking for qualifying rates.

l) Shangri-La Hotels and Resorts

Miles can be earned per stay on qualifying rates.

m) Starwood Hotels & Resorts

Starwood Hotels & Resorts include Sheraton Hotels & Resorts, Four Points Hotels, W Hotels, The Luxury Collection, Le Meridien, Westin Hotels & Resorts, St Regis Hotels & Resorts, Aloft and element.

Earning miles:

2 miles per U.S. dollar spent and 3 miles per U.S dollar spent for Gold and Platinum Preferred Guest members on all qualifying charges charged to your room bill. Miles are earned based on total spend at the hotel.

You must be a Starwood Preferred Guest (SPG) member in order to earn Flying Club miles and must enrol into the SPG programme before or during your first stay, to ensure that you earn your Flying Club miles for that stay. Miles are earned based on total spend at the hotel.

Eligible charges include almost all room rates, food & beverage charges, laundry and dry cleaning, telephone and in-rom faxes, in-room movies and in-room video games. Ineligible charges include but are not limited to taxes, service charges, gratuities, parking, recreational charges, airline crew room rates, any portion of a stay in excess of 30 consecutive nights. Pleae check with the hotel at the time of booking.

Converting miles: 1 Starwood Preferred Guest Point = 1 Flying Club mile.

There is a minimum conversion level of 2,500 Starpoints for Preferred Guest members and 1,500 Starpoints for Preferred Plus, Corporate Preferred and Gold Preferred members.

n) Summit Hotels and Resorts

Earning miles:
Members may earn miles on all rates except consortia, locally negotiated corporate rates, travel industry, tour operator, group (including conference, meeting and events).

o) Taj Hotels Resorts and Palaces

Earning miles:
Flying Club members can earn miles when staying on a corporate or rack rate only per stay. From time to time additional benefits will be offered to Flying Club, to include discounts upgrades and complimentary refreshments. Such privileges will be provided solely at the discretion of the participating hotel.

18.1 Flexible monetary reward vouchers are available for Avis and Hertz when spending Flying Club miles. The voucher may be used towards any cost associated with your car rental. All rentals are subject to availability and the car rental companies' standard terms & conditions apply.

Effective 15 October 2008, we will no longer offer redemptions with Avis and Hertz. The last day to request a voucher is 14 October 2008. Vouchers are valid 12 months from the date of issue. Please call your Flying Club Helpline if you need any further assistance.

a) Alamo Rent A Car

Earning miles:
Miles earned: 1000
Leisure rate: 1000 miles
Miles are earned per rental.

All rentals are subject to availability and Alamo's standard Terms & Conditions apply.
Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period).
Discounted rates are ineligible for Flying Club miles including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals.

b) Avis

Earning miles:
Please refer to clause 18.1
Car rental booked as part of holiday packages and certain other discounted rates do not qualify for miles.

Spending miles:
Voucher valid for 12 months from the date of issue.
If the voucher is used outside of the UK the value of the voucher will be converted into local currency at the exchange rate of the day.
All Avis car rental redemptions must be pre-booked and only one voucher can be used per rental.
All rentals will be subject to availability.
Customers must produce original voucher at time of rental, fully completed by member.
Renter must have a valid drivers licence and present it at time of rental.
Miles redeemed for Avis vouchers may not be re-credited.
The voucher is only valid for use by the person named on the voucher under "Renters name" and is not transferable.
If the total cost of the car rental is more than the total monetary value of the voucher, the named holder of the voucher will be responsible for paying these additional costs, and will be charged to an approved method of payment at the time of rental. (e.g. credit card)
Neither Avis nor Flying Club will give refunds to the voucher holder for any unspent monetary value assigned to the voucher.
Avis minimum driver's age applies.
Avis standard terms & conditions apply.
Vouchers cannot be replaced if lost or stolen.
Miles can be earned when using a monetary voucher.


c) Hertz

Earning miles:
Please refer to clause 18.1. Miles will be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates.

In order for miles to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names, miles earned, rental location and dates of the qualifying rental.

Spending miles:
All rentals will be subject to availability.
Customers must produce original voucher at time of rental, fully completed by member.
Renter must have a valid drivers licence and present it at time of rental.
The car rental voucher is valid for 1 year from the date of issue.
Miles can be earned on qualifying rentals when using a monetary voucher.
Miles redeemed for Hertz vouchers may not be re-credited.
The voucher is only valid for use by the person named on the voucher under "Renters name" and is not transferable
Only one voucher may be used per rental.
Hertz minimum driver's age applies.
If the total cost of the car rental is more than the total monetary value of the voucher, the named holder of the voucher will be responsible for paying these additional costs, and will be charged to an approved method of payment at the time of rental. (e.g. credit card)
Neither Hertz nor Flying Club will give refunds to the voucher holder for any unspent monetary value assigned to the voucher.
Hertz standard terms & conditions apply.
Vouchers cannot be replaced if lost or stolen.
If the voucher is used outside of the UK the value of the voucher will be converted into local currency at the exchange rate of the day. Rewards for the USA (North and South America) will be issued in US Dollars.
All Hertz car rental redemptions must be pre-booked 24 hours in advance.

d) Dollar Rent A Car

Earning miles:
All rentals are subject to availability and Dollar’s standard Terms & Conditions apply.

Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental day means each consecutive twenty-four (24) hour period).

Discounted rates ineligible for Flying Club miles include rentals involving free, complimentary, non-commissionable travel industry rate rentals and tour rate products (rentals as a part of a holiday package), rentals under corporate agreements that prohibit the awarding of frequent flyer miles, insurance replacement and body shop rentals.

19.1 Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non changeable and non refundable. Unless otherwise stated, all rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other Terms & Conditions may apply and should be checked at the time of booking. Rewards are subject to availability and blackout dates may apply.

19.2 Earning Miles in the UK and Europe

a) BAA
The BAA Worldpoints programme is not restricted to UK members only but can only be used at participating UK airports: Heathrow, Gatwick, Edinburgh, Stanstead, Aberdeen, Southampton and Glasgow. Collect 1 WorldPoint for each £1 spent at any of the above airports. Once WorldPoints have been exchanged for miles and credited to your Flying Club account, they cannot be transferred back to BAA WorldPoints.

b) Babylon at the Roof Gardens
Members will earn 10 miles per £1 spent when eating in the Babylon restaurant when spending less than £1,000. (Members do not earn miles on VAT and/or any other additional costs/fees.)

Members will earn 1 mile per £1 spent on room hire, food and beverage for events over £1,000. (Members do not earn miles on VAT and/or any other additional cost/fees.)

c) Bombay Brasserie and the Quilon Restaurant
Flying Club members can earn 250 miles per booking at The Bombay Brasserie and The Quilon Restaurant in London, on production of their Flying Club membership card.

d) e-Rewards
Once members have exchanged e-Rewards EuroRewards Points into Flying Club miles, they cannot be reversed.
You must be a Flying Club member to participate.
The name on both the e-Rewards programme account and Flying Club account must be the same.
Members must allow 6-8 weeks for miles to be credited to their account.
Miles cannot be merged or transferred from other member accounts.

e) Purple Parking
Applicable discounts are available only through the direct Purple Parking link on the Virgin Atlantic website under the Flying Club membership benefits section and via the Virgin Atlantic Contact Centre.
Members will not receive the discount when booked through Purple Parking Reservations or on arrival at Purple Parking.
If the website is unavailable, members may contact the Virgin Atlantic contact centre, members will not be able to receive any discount or mileage through Purple Parking Reservations or on arrival at Purple Parking.
Miles can not be claimed for any bookings retrospectively.
Park & Ride Premium service is only available at London Heathrow.
All bookings are subject to availability and Purple Parking's standard Terms & Conditions apply.

f) Tax Free Shopping
A minimum purchase of £20 excluding VAT is required.

g) Texaco
Texaco Stars may only be converted to Flying Club miles in multiples of 1000. You must be enrolled in Texaco Star Rewards. Please call the Star Rewards freephone number 0800 234 6366 for details. Texaco Terms & Conditions apply. Only available in the UK.

h) The Roof Gardens
Flying Club members can earn 5,000 miles when purchasing a Premium Membership at £500 for the Roof Gardens.

The member and 5 guests to free entrance to the club on Thursday and Saturday evenings.
Additional guests for GBP15.00 each.
20% Discount off their total bill when they dine during Lunch or Dinner at Babylon restaurant.
VIP reservations in Babylon.
Complimentary hire of the roof gardens for pre club cocktails and 20 guests, complimentary.
Private booth reservations in the club.
Discounted rates for all Roof Gardens promotional events.
VIP invitations to high profile and celebrity events.
Limited Edition Terms & Conditions apply.

i) Virgin Experience Days
Virgin Experience Days are open to all Flying Club members, however, a postal charge for Experience orders may apply outside the UK.
All Experience orders are despatched on the day the order is received, up to 12 noon. The package is sent out by first class post and should be received within 3 to 5 working days ( the Christmas period may take longer)
This earning offer replaces all previous discounted offers from Virgin Experience Days. This earning offer cannot be used in conjunction with any other offer.
Virgin Experience Days themed boxes that can be purchased through retail outlets only, are not valid for the accrual of miles.
All Experiences may be replaced, modified or withdrawn at any time and a suitable alternative will be offered in its place.

j) Virgin Games
Flying Club members can play for cash or take advantage of some of the free games. In order to play for cash, Virgin Games Terms and Conditions apply and pre-registration is required. Please log to www.virgingames.com for further assistance.
Virgin Games operate their own loyalty programme called the High Flyer Club. The more you play and bet, the more High Flyer points you can earn. High Flyer Club members can translate their loyalty points into Flying Club miles.
1 High Flyer Point = 1 Flying Club mile.
On average members will receive 3 loyalty points for every £100 they wager in bets. Each game has a different loyalty point rate attached to it and members will be awarded points accordingly. Once points have been credited to your Flying Club account, they cannot be transferred back to Virgin Games.

k) Virgin Holidays
A 5% discount will be given to Flying Club members on all brochure priced and 'Megadeals' holidays, plus 2 miles for every £1 spent on the total value of your booking. All bookings must be made directly on the phone with Virgin Holidays and exclude insurance, accomodation only bookings, car hire, excursion and attraction tickets. The 5% discount and earned miles do not apply to any fuel surcharges, personal travel insurance, passenger taxes, fees, charges and surcharges. Your Flying Club membership number must be quoted at the time of making a reservation to be eligible for the discount.
The discount does not apply to online bookings with Virgin Holidays and cannot be combined with any other offer, promotion or discount including Frequent Virgin Club membership & Tesco Clubcard points.
Standard Flying Club miles can also be earned for Virgin Atlantic flights which are included in your Virgin Holidays package or 'Megadeals', provided you are travelling in a qualifying booking class. Please refer to Clause 3.3.1 to check if you are travelling in a qualifying Virgin Atlantic booking class.

l) Virgin Wines
With the introduction of 'The Virgin Wines Club', Flying Club members are now entitled to:
1,000 Flying Club miles and a £20 discount on the first order*.
All Flying Club tiers will earn 750 Flying Club miles on every subsequent order.
A wide range of speciality wines, delivered to your door.
A complimentary 13th bottle every time you order 12 bottles.
Dedicated online account and email updates.

To become a member of The Wine Club, Flying Club members must visit:www.virgin.com/flyingclub/wineclub and insert the username: FLYINGCLUB and the password: champagne to register their details (members must remember to have their Flying Club membership number to hand).

The 1,000 miles and £20 voucher are only applicable on your first ever purchase with Virgin Wines. Flying Club members who have made a purchase with Virgin Wines prior to the launch of The Virgin Wines Club on 01/09/03 are not entitled to the 1,000 miles or £20 new customer voucher. The £20 voucher can only be used against any non-discounted case on their site.
For full Terms & Conditions of membership visit www.virgin.com/flyingclub/wineclub


19.3 Spending Miles in the UK and Europe

a) Babylon at The Roof Gardens
Flying Club members can spend their miles for the following meals:
25,000 miles for a set menu 3 course lunch for two people, including wine (Monday to Sunday). Service charge included at 12.5%.
30,000 miles for a 3 course dinner for two people. (Monday-Saturday) food only. Service charge included at 12.5%.
Any member eating at the restaurant will earn 10 miles per £1 spent.

b) Eurostar
Passengers must present their Virgin Atlantic airline reward ticket in exchange for a valid Eurostar ticket at the appropriate ticket office listed below, not less than 1 hour prior to departure:
Ticketing Offices
London St Pancras (Eurostar, Concourse, International Terminal) Ebbsfleet Kent (Eurostar Concourse, International Terminal) Ashford International (Kent) (Eurostar, Concourse, International Terminal) Paris (Gare du Nord)(SNCF/Eurostar, Mezzanine Level) Brussels (Gare Midi/Zuid)(SNCB/Eurostar, Concourse, International Terminal) Lille Europe(SNCF/Eurostar Concourse) Tickets cannot be exchanged at Disneyland Paris.

If a passenger fails to present an airline ticket for exchange as outlined above, the Eurostar Partner Railways shall accept no liability to the passenger.
If such failure results in the passenger being unable to travel at the date and time booked or at all.

Once booking has been confirmed, no changes to the ticket can be made. Passengers may carry without charge up to two suitcases or rucksacks plus one small piece of hand luggage per person.

Please note that bookings on Eurostar can be made up to nine months before the date of travel subject to availability.

c) Gitcombe House
No smoking or pets allowed.
Two nights minimum stay required.
Guests will need to leave before 10am on the day of their departure and arrive not before 3.00pm on their first day. (This is to allow for thorough cleaning of the barns).
All charges for additional nights stay at Gitcombe to the agreed UK – Flights, Hotels, Car Parking, Insurance, Currency, Group Travel~ reward must be paid direct to Gitcombe House Manager.

d) Nirvana Spa
Package includes refreshments and use of facilities. Hotel accommodation is available at an additional cost. Guests must be at least 16 years of age. Rewards are restricted to a maximum of five people. Gift vouchers are valid for 12 months and are non changeable and non refundable.

e) The Roof Gardens
Flying Club members can earn 5,000 miles when purchasing a Premium Membership at £500 for the Roof Gardens.
Annual Premium Membership at The Roof Gardens entitles Flying Club members to:
The member and 5 guests to free entrance to the club on Thursday and Saturday evenings.
Additional guests for GBP15.00 each.
20% Discount off their total bill when they dine during Lunch or Dinner at Babylon restaurant.
VIP reservations in Babylon.
Complimentary hire of the roof gardens for pre club cocktails and 20 guests, complimentary.
Private booth reservations in the club.
Discounted rates for all Roof Gardens promotional events.
VIP invitations to high profile and celebrity events.
Limited Edition Roof Garden Terms & Conditions apply.

f) Virgin Balloons
A hot air balloon flight for one person taken in the UK. Includes a qualified instructor and glass of champagne.

g) Virgin Galactic
Only miles earned on Virgin Atlantic Airways flights may be used to redeem for Virgin Galactic flights.
Miles cannot be merged or transferred from other member accounts.
Miles earned through supplementary Silver Flying Club accounts and/or Family accounts may not be used towards the Virgin Galactic redemption.
A Virgin Galactic flight may only be booked for the Flying Club card holder who has earned the relevant mileage and not on behalf of or for another individual.
This offer may be withdrawn or amended at any time.
Virgin Galactic flights are subject to availability.

h) Virgin Holidays
Virgin Holidays vouchers may be used towards any brochure priced Virgin Holidays package provided it is booked with Virgin Holidays direct through reservations. There is no maximum limit to the value of the vouchers, which may be used towards any published brochure priced Virgin Holidays package, booked directly through Virgin Holidays. Upon issue, the validity of the voucher may not be extended and the voucher is non refundable. Vouchers cannot be used in conjunction with any other discount, special offer or promotion. Standard Flying Club miles can be earned for the Virgin Atlantic flight when you are taking a package holiday or late deal, provided you are flying in a qualifying booking class. Please refer to Clause 3.2.3 to check if you are travelling in a qualifying class.

i) Virgin Wines and the Virgin Wines Club
Virgin wines can only be purchased through the Virgin Wines website. Members need to enter their voucher number and password online to use against an order. Selected credit cards will be accepted for payment. Delivery is restricted to the UK mainland (excluding Scottish Highlands). Virgin Wines vouchers are non changeable and non refundable.

19.4 Earning Miles in the USA and Caribbean

a) e-Rewards
Once members have exchanged e-Rewards EuroRewards Points into Flying Club miles, they cannot be reversed.
You must be a Flying Club member to participate.
The name on both the e-Rewards programme account and Flying Club account must be the same.
Members must allow 6-8 weeks for miles to be credited to their account.
Miles cannot be merged or transferred from other member accounts.

b) FTD.COM
Floral arrangements and gift merchandise only

c) Trident Wines
Miles will be issued to members for purchases with Trident Wines at a rate of 5% of the total value of the wine order in BDS provided payment is made within 30 days of purchase.

19.5 Spending Miles in the USA and Caribbean

a) Bajan Services
Miles earned will be based on cost excluding VAT
Local VAT is 7.5%
Minimum rental period of 7 nights
Check out time is 12:00 noon

b) FTD.COM
Rewards are only available at www.ftd.com or by calling 1-800-592-3899 (outside the US and Canada call 1-630-719-7800 and ask to be transferred to Customer Care). FTD.COM will select the florist to fulfill all orders placed. Offers not available at retail outlets or on Disney products. Limit one certificate per purchase. Remaining purchase balance must be paid using a valid major credit card. Certificates cannot be combined with any other offers.

c) Stoutes Car Rental
Minimum drivers age is 21 years. Must have held a licence for 2 years. Maximum drivers age is 75 years (if older a drivers certificate giving authority to drive is required). Pick Up and Drop Off is calculated on a 24 hour clock. Cars may be delivered to the airport on arrival or to hotel/villa next day. Drop off can be done at airport on member departure or at hotel/villa. Notice period of 7 days is required.

Extras and Upgrades: Members wishing to upgrade cars to large auto, air/con, size or require extras, must do so directly with Stoutes Car Rental and any additional costs must be settled by the member in cash.
Group A car - Compact size - 4 seater open topped manual/auto Mini Moke or Man NO a/c car.
Group B car - Compact size - 4 seater air/con, manual or auto.
Group C car - Economy Size - 5 seater air/con, manual or auto.

What's included:
CDW, unlimited mileage, local VAT, 24 hour repair service. Vehicles are delivered with 1/3 tank of petrol, members should leave the tank empty.

Other important information:
Barbados law requires you to purchase a local licence for the cost of BDS$10. Stoutes Car Rental delivery men can issue these on production of your licence.

Stoutes 12500 Reward: 1 Day Rental of a Group A, B and C Car with Stoutes; Summer Season.
Stoutes 13000 Reward: 1 Day Rental of a Group B and C Car with Stoutes; Winter Season.
Stoutes 25000 Reward: 3 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 30000 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Summer Season
Stoutes 32000 Reward: 3 Days Rental of a Group A Car with Stoutes; Winter Season
Stoutes 3500 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Winter Season
Stoutes 42000 Reward: 5-7 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 45000 Reward: 5-7 Days Rental of a Group B Car with Stoutes; Summer Season
Stoutes 50000 Reward: 5-7 Days Rental of a Group A B and C Car with Stoutes; Summer and Winter Season

d) Tall ships
The Jolly Roger Pirate Lunch Cruise - Sail with the pirates on Tuesday, Thursday or Saturday. Transportation, barbecue buffet lunch, unlimited drinks and use of snorkel equipment are included.

e) The M.V.Harbour master Lunch Cruise - Barbados
Wednesday and Friday lunch cruise. Transportation, buffet lunch, unlimited drinks and snorkel equipment are included.

f) The M.V. Harbour Master Starlight Dinner Cruise - Barbados
Transportation and unlimited drinks are included.

g) Tiami Luxury Catamaran Lunch Cruise - Barbados
Transportation, a welcome Bucks Fizz drink, unlimited drinks and a delicious buffet also included. Snorkel equipment and floating mattresses provided.

h) Virgin Vacations
Virgin Vacations vouchers may be used as partial payment for a Virgin Atlantic Vacations Inclusive Tour originating from New York (JFK or Newark), Boston, Washington (Dulles), Miami, Orlando, Los Angeles, San Francisco or Las Vegas unless otherwise specified in the offer. Vouchers are non extendable and are limited to one per passenger. Only available in the USA.

19.6 Earning Miles in South Africa

a)Ulusaba Private Game Reserve
Flying Club members can earn miles whilst staying in either the Rock Rooms at Rock Lodge or the Safari Rooms at Safari Lodge at the Ulusaba Private Game reserve in South Africa. This is irrespective of the number of Flying Club members in the party.

19.7 Spending Miles in South Africa

a) Bill Harrop's "Original" Balloon Safaris
Tour includes one hour balloon safari, champagne during flight and a freshly prepared breakfast in the Magaliesburg.

b) Thorntree Lodge
Accommodation including meals, beverages, transfers and a choice of two activities. Members must pay for personal items such as visas and tips, flights to Victoria Falls and taxes.

c) Ulusaba Game Reserve
Transfers are not included
3 night break, based on two people sharing
Full board basis including:

Drinks
Flying Club members will be upgraded subject to availability.
Valid for midweek and weekend stay subject to availability.
Twice daily open vehicle game viewing drives.
Daily walking safari.
Entertainment:-
- Tribal dancers
- Board Games
- Children's books and games
- Fully equipped gym, pool and games
- DVD, video music and books
- Laundry Service
5 night break at Safari Lodge based on two people sharing
Full board basis including:
All drinks
Flying Club members will be upgraded subject to availability
Valid for midweek and weekend
Stays subject to availability
Twice daily open vehicle game viewing drives
Daily walking safari
Entertainment:
- By tribal dancers
- Board games, children's books and games
- Fully equipped gym, pool, 2 tennis courts
- DVD, video, music and book libraries
- Laundry service

d) Virgin Active
Virgin Active gym membership standard Terms & Conditions apply. Flying Club members will be required to accept and sign on the first visit to the gym.
For South African members only.

19.8 Earning Miles in Japan and Asia
There are currently no earning partners in Japan and Asia.

Japanese rewards are available for Japanese Flying Club members only. Below is a summary of all Terms and Conditions. Please call your Flying Club Helpline for more information.

Rewards in Hong Kong are available for all Flying Club members.

19.9 Spending Miles in Japan and Asia

a) Christian Tortu
The reward is for a seasonal bouquet. Delivery only available to Japanese addresses. Serviced by the selected courier company. Vouchers are valid for 6 months.

b) Excel Nailcare
Excel Nail Salon is in Aoyama, Tokyo. Flying Club members can choose from the following 4 treatments: 1) Head Spa and a manicure, 2) Head Spa and a pedicure, 3) Hair cut, Head Spa and a hand care treatment and 4) SPA pedicure and a manicure. All treatments are subject to availability and the salon is closed on Tuesdays. Vouchers are valid for six months from date of issue and can be offered to friends and family.

c) Helicopter Night Flight
The reward is a 20 minute night flight over Tokyo. A typical flight route: Urayasu - Ginza - Roppongi - Shinjuku - Tokyo Dome - Akihabara - Urayasu. Flight path, take off and landing times are all subject to availability and weather conditions.

The voucher is valid for 12 months from the date of issue. Lost or stolen vouchers cannot be replaced. Bookings must be made in advance with Excel Air. Please call Flying Club Helpline Tokyo to redeem miles and for contract details. The reward is for one person only and each flight carries 4-8 passengers. Small parties may be combined.

d) Hotels
For blackout and peak season dates please contact Flying Club. 'One night stay during weekends' refers to stays on Saturdays or the day before public holidays.

Arai Ryokan and Hakone Prince Hotel: The mileage is per person per night and includes breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest.
Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

The Windsor Hotel and Toutei: The mileage is per person per night and includes breakfast. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

Grand Hyatt Fukuoka: The mileage is per room per night (max occupancy is 2). Any additional services must be settled by the guest.

The Busena Terrace and The Naha Terrace: The rate is per person per night and includes welcome drink, breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

More information on hotel packages is available by calling Flying Club.

e) Lane Crawford (Hong Kong) Limited
The voucher is valid for one year from the original date of issue (assigned date).
Not exchangeable for cash or vouchers of smaller denomination.
The gift voucher can only be used in Hong Kong.
No Lane Crawford Privilege Bonus Points will be given for the use of the gift voucher.
The voucher can be used for its full value with no further purchase required.

f) Marks & Spencer
Vouchers can be used at Marks & Spencer stores in Hong Kong.
Vouchers can be applied towards purchase of all items including sale/promotion.
Any number of vouchers can be used in any single transaction.
Vouchers cannot be exchanged for cash.
Validity: No expiry date

g) Restaurants
Vouchers are not valid if sold or bartered. Lost vouchers cannot be replaced. Please call the restaurant of your choice to make an advance booking. All restaurants are subject to availability. Telephone numbers will be provided with your voucher. Call Flying Club for more information.

Arisotei, Il Pinolo, Citabria, Fuku Sushi, Hotel Okura and Hotel park Hyatt Tokyo restaurants Vouchers are valid for 6 months from date of issue. No refunds will be given for expenditure of less than the voucher value. Members must pay for any extra expenses not covered by the voucher.

h) Thalgo Esthetique Salon
Women only. Facial and body treatments. Treatments are available in three salons in Tokyo and Osaka; Shinjuku Takashima, Yurakucho Seibu, Pan Pacific Hotel Yokohama and Harbis PLAZA ENT.

The voucher is valid for 6 months from the date of issue and cannot be used in conjunction with any other promotion or special offer. Lost/stolen vouchers will not be replaced. Reservations must be made directly with Thalgo. Please call your Flying Club Helpline for more details.

i) Virgin Cinemas
Rewards are for four Premier Screen tickets, subject to availability at Virgin Cinemas Roppongi.
Vouchers are valid for 6 months from the date of issue and cannot be replaced if lost or stolen. All vouchers and tickets are subject to availability.
Available to Japonese members only.

j) Virgin Cafe
14,000 Flying Club miles can be used for a 10,000 JPY voucher to be used at Virgin Cafes in Shinagawa and Roppongi.
The voucher is valid for 6 months from the date of issue and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced. All additional charges must be settled by the member.
Available to Japonese members only.

k) Virgin Megastore
10,000 yen vouchers will be sent to members. Vouchers can only be used at Virgin Megastores Shops in Japan. Vouchers are valid for 6 months from date of issue.
Available to Japonese members only.

l) Wine Reward in Japan
Packages offered:
A) 1 Bollinger Special Cuvee Brut and 1 Montvillers
B) 1 Bordeax and 1 Rhone
C) Champagne Set
To place an order, please call Flying Club Helpline in Tokyo. Japanese delivery addresses only.

20.1 American Express

Earning miles:
Membership Rewards points must be exchanged in units of 500 with a minimum of 1,000 per transfer (except for Japan and Hong Kong where they must be multiples of 1,000), and may only be transferred to the Flying Club account of the main cardholder. When transferring Membership Rewards points to miles, please allow ten working days for the miles to appear in your Flying Club account, then call Flying Club to book your reward. Miles cannot be transferred back to American Express once credited to your Flying Club account. Membership Rewards points can only be transferred to the main cardholder's account.

Where indicated with a cross, Membership Rewards points are not earned:

UK USA Japan Hong Kong South Africa
Cash Advances X X X X X
Buying American Express
Travellers Cheques X X X X X
Foreign Exchange and
Express Cash transactions X X X X X
Charges for dishonoured cheques X X X X X
Late Payment and referral charges X X X X X
Optima CardSM* X X X X
Blue Credit CardTM N/A N/A N/A N/A N/A
Finance Charges X X X
Membership Plus Finance Charges X X X X
American Express CCF Charges X X X X X
Administration charges X X X X X
Casino chips** X X X X X


* In the USA, points can be earned on some Optima CardsSM, please call 1-800-AXP-EARN for clarification.

** In the USA, points can be earned on casino chips, if the casino accepts the American Express Card.

In the UK only, Membership Rewards points can only be transferred to your Flying Club account if you are a member of the Membership Rewards-Classic Programme. With the new American Express Gold Charge Cards, the American Express Membership Rewards-Classic Programme is free for the first year for Flying Club members. After that there is an annual fee of £23.50 (including VAT).

In Hong Kong there is an annual programme fee of HK$150. In Japan there is an annual programme fee of ¥2,000. Other Terms & Conditions apply and will be sent following enrolment. Membership Rewards points may not be transferred to Flying Club miles in mainland China.

UKand South African Flying Club members can earn bonus miles for taking out their first American Express card. Flying Club members in the UK call American Express on 0800 085 7766 for details. Flying Club members within South Africa call: (011) 710 4747.

20.2 Diners Club

Earning miles:
Available to US residents only. Club Reward points can be transferred into miles in increments of 1,000, with a minimum transfer of 1,000 Club Rewards Points. $1 spent is equal to one mile; however, some card members can earn two miles per $1 spent. Please call Diners Club for details. Certain transactions do not qualify for Club Reward points. Diners Club Terms & Conditions apply.

Sprint

Earning miles:
Available to US residents only. You must be a member of Sprint. For a list of additional services that qualify for Flying Club miles, please call Sprint for full details. Sprint Terms & Conditions apply.

The Virgin Atlantic American Express Card from MBNA is promoted by Virgin Atlantic Airways Limited, Registered Office: 120 Campden Hill Road, London W8 7AR. Registered in England Number 01600117. Virgin Atlantic Airways Limited is an introducer appointed representative of Virgin Money Personal Financial Service Limited, Registered Office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England number 3072766.

The Virgin Atlantic American Express Credit Card is issued by MBNA Europe Bank Limited, Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England number 2783251. Credit is available, subject to status, only to UK residents aged 18 or over. As this credit card is issued by MBNA you can't transfer a balance from another credit card issued by them. For details of how your repayments are used to pay off your balance, please refer to paragraph 2f of your terms and conditions. MBNA will monitor or record some phone calls. MBNA is authorised and regulated by the Financial Services Authority.

Earning Flying Club miles
Everything you buy using your Virgin Atlantic Credit Card earns you Flying Club miles. But cash transactions, payments by credit card cheques and balances you transfer to MBNA Europe Bank Limited do not earn Flying Club miles.

You will either earn 1 Flying Club mile for every £1 you spend on your card, or if you have chosen a card with a £115 annual fee, you will earn 2 Flying Club miles for every £1 you spend on your card. Miles are earned for each whole pound spent on each transaction on your card. You will earn double your normal rate of miles on your Virgin Atlantic Credit Card when you spend direct with Virgin Atlantic and Virgin Holidays (and from time to time other partners), visit www.virginatlantic.com/creditcard for more information. Your personal information will be processed by Virgin Money Limited for the purpose of administering the Flying Club miles earned through your Virgin Atlantic Credit Card.

The number of Flying Club miles earned each month from credit card spend will be displayed on your monthly credit card statement, and will then be added to your Flying Club account within 30 days of the statement date. Please note, it is not possible to allocate Flying Club miles to your account before they have appeared on your statement. Where a refund is made on your card, your Flying Club miles total will be adjusted accordingly. Your card cannot be used within the Virgin Card Members Shop, and no cash alternative is available.

If you have not provided MBNA with a valid Flying Club membership number at the point your statement is generated, Virgin Atlantic will not be able to allocate Flying Club miles to your account. Please note the Flying Club membership number you give us must be for a Flying Club account in your name. If you have any additional cardmembers on your card account, any Flying Club miles they earn by spending on their card will also be credited to your Flying Club account.

Bonus Flying Club miles
You will earn 3,000 Flying Club miles if you make your first debit transaction using your Virgin Atlantic Credit Card (or 6,000 Flying Club miles if you have a fee card) within 90 days of your account opening. The Flying Club miles will be credited to your Flying Club account within 30 days of your statement date. If you have not provided MBNA with a valid Flying Club membership number at the point your statement is generated, Virgin Atlantic will not be able to allocate Flying Club miles to your account. If you have not made a debit transaction within 60 days of applying for your card we reserve the right to vary the level of bonus Flying Club miles we allocate to you.

Complimentary companion reward flight
If your card purchases equal or exceed £15,000 (or £7,500 if you have a fee card) in a year, you will receive a companion reward flight the next time you book a qualifying flight with Virgin Atlantic. Card purchases exclude cash transactions, payments by credit card cheques and balance transfers. A year is defined by the 12 month period starting from the date you opened your Virgin Atlantic Credit Card account. MBNA will notify Virgin Atlantic of your eligibility within 30 days of you becoming eligible. One companion reward round trip flight to main cardmember only. Cardmembers must pay related taxes, fees and charges relating to the complimentary reward flight. These will vary according to the qualifying destination, and are subject to change as a result of fluctuations in taxes, airport levies and exchange rates. Flights and routes subject to availability. Please note, discounted flights are not classed as qualifying flights. Tickets are valid for 12 months from the date of issue. This offer may be withdrawn or amended at any time. Flying Club Terms & Conditions apply. You will not earn this incentive if you have not provided MBNA with a valid Flying Club membership number at the point you become eligible for a companion reward flight.

Premium Economy reward upgrade
Spend £10,000 on card purchases (or £5,000 if you have a fee card) by the end of any year and you will receive a Premium Economy reward upgrade the next time you redeem your Flying Club miles for a qualifying Economy redemption flight with Virgin Atlantic. Plus, spend another £10,000 (or £5,000 if you have a fee card) in that year and earn another Premium Economy reward upgrade. The main cardmember only can earn a maximum of two Premium Economy reward upgrades per card account in any one year. Card purchases exclude cash transactions, payments by credit card cheques and balance transfers. A year is defined by the 12 month period starting from the date you opened your Virgin Atlantic Credit Card account. MBNA will notify Virgin Atlantic of your eligibility within 30 days of the end of the year if you are eligible. Cardmembers must pay related taxes, fees and charges relating to the complimentary reward upgrade. These will vary according to the qualifying destination, and are subject to change as a result of fluctuations in taxes, airport levies and exchange rates. Flights and routes subject to availability. Premium Economy reward upgrades are valid for 12 months from the date of issue. This offer may be withdrawn or amended at any time. Flying Club Terms & Conditions apply. You will not earn this incentive if you have not provided MBNA with a valid Flying Club membership number at the point you become eligible for a Premium Economy reward upgrade.

You can redeem your Flying Club miles online for Virgin Atlantic flights or via the Flying Club Helpline on 08701 61 60 59. Flying Club Terms & Conditions apply. Flying Club is operated by Virgin Atlantic Airways Limited, Registered Office: The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. Registered in England number 01600117. Full Terms & Conditions apply, please refer to www.virginatlantic.com.